Here to echo Mrs A's comments about Adrian (WLP Sleaford). Very professional in his approach and immensely reliable. He's very busy because he is so good. I've been using Adrian's services for 3 y... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Cheryl and Melia at Maidstone’s branch have been absolutely amazing with our puppy. He has a fantastic bond with Melia, I honestly think he looks forward to seeing her more than us coming home. We hav... See more
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We Love Pet's & Adrian has been looking after my two cats for last 5 years regularly when I go away. Fantastic service every time. Adrian is professional, friendly and great with my 2 cats, he sends... See more
Company replied
With regard to WLP Sleaford; Adrian has been absolutely fantastic with our two dogs. A genuine animal lover, his care and attention to detail is second to none. Immensely reliable, he never fails to... See more
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Company details
Written by the company
We Love Pets is an award-winning pet care company and the largest of its kind in the UK, offering professional, reliable and welfare-first services that pets and their owners can trust. With over 200 branches nationwide, our locally run teams provide dog walking, pet sitting, home boarding, house sitting, puppy and elderly dog care, small animal visits, and so much more – all delivered with genuine love and care. We Love Pets is here to give you peace of mind and your pet the care they deserve – because we treat and love your pets like family.
Contact info
United Kingdom
- welovepets.care
4.6
Excellent
139 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Working for We Love Pets
I worked for we love pets Bridgend for almost a year and it was such a great experience! They offer lots of training and support especially in the initial stages. It was clear to see that they really care about all of the animals they care for and ensure safety and comfort of both the animals and those caring for them is the priority. Can’t recommend using or working for we love pets enough! The owner of the Bridgend branch Emma is amazing to work for and has years of experience so both customers and those working for her feel in very safe hands
29 April 2025
Unprompted review
Reply from We Love Pets Ltd
Ahh thank you so much for this lovely review! We’re absolutely chuffed to hear you had such a great experience working with We Love Pets Bridgend.
Emma really is one of a kind - she’s got such a wealth of experience and genuinely cares about both her team and every single animal in her care. It’s so lovely to hear that came across during your time with her!
We’re really proud of the support and training we offer, so it means a lot to hear how much you appreciated it. Thanks again for being part of the WLP family. We’re wishing you all the best in whatever comes next!
We Love Pets Wigan are just excellent
We Love Pets Wigan are just excellent. They’ve cared for our Chocolate Labs for all their lives so far and they love the visits, walks and playtimes! I can’t recommend them enough.
1 March 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your kind words, Tracey! ❤️ It’s an absolute pleasure caring for your Chocolate Labs, and we love seeing them enjoy their visits, walks, and playtimes. 🐾 Knowing they’re happy and well looked after means the world to us! The Team at We Love Pets
"We love pets" is a must use...
We have recently used Sarah and Lisa to look after our 3 cats.. Rosie, Fifi and Messi. We were delighted by "we love pets". Communication was brilliant at all times from the initial face to face meeting, to whilst we were away and follow up upon our return. We felt completely at ease when we were away and for the first time in a long time weren't worrying about the furr babies as we knew they were in good hands. We received regular daily comms as well as lots of photo's and appreciated all the time that Sarah spent with them... when we got home, the furr babies weren't sulking which was a first
.I would definitely recommend Lisa and her team... I definitely get the feeling that they care and love our furr babies as much as we do.
27 February 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review! ❤️ It’s fantastic to hear how happy you were with our care for Rosie, Fifi, and Messi. We know how important it is to feel at ease when you're away, so we’re thrilled that you could fully relax knowing your furr babies were in safe hands.
The team will be over the moon to hear your kind words.
We truly appreciate your recommendation, and we look forward to looking after your little ones again in the future! The Team at We Love Pets
Trusted and excellent Home Boarding
My 4 year old cockerpoo, Monty, just spent a week home boarding with Mandy from We Love Pets Chorley. Mandy is amazing!! Monty had the time of his life spending long walks with his doggy friends and receiving all the love and attention he needed. Not only that but the updates were great and the photos we received were like a photo shoot. I fully recommend Mandy from We Love Pets Chorley and will have no hesitation to use her again.
20 February 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that Monty had such a fantastic time with our Chorley branch. We know how important regular updates are, so we’re glad you loved the photos and updates too 📸🐾
We really appreciate your kind recommendation and look forward to welcoming Monty back for more fun-filled adventures in the future!
The Team at We Love Pets ❤️
Working for We Love Pets
I worked here for a period of time and it was an absolute blast!! They treated and guided me so well, taught me exactly how to treat our pets with love and respect! I couldn’t recommend enough I can guarantee nothing but the best with this company!
24 January 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review, Seren! 😊 We’re absolutely thrilled to hear you had such a positive experience working with us. It means a lot to know that you felt supported and that our shared love and respect for pets made your time here special. Wishing you all the best in your future adventures - our door is always open! 🐾
PAWFECT CARE
If all the carers across the whole of the We Love Pets are as great as the Ladies at the Wigan & Leigh Branch then your pet's care will be PAWFECT, and you will be kept advised at all times on your beloved pets enjoyment.
FULL PAW MARKS.
4 February 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your wonderful review! We're thrilled to hear the ladies at our Wigan & Leigh branch have given you and your pet a pawfect experience! 🥰 It means the world to us that you feel happy with our care! 🐶💙
Great service
My 2 cockapoos have gone from having company all the time to being on their own all day. This is since my mum passed - we love pets met with us to discuss our needs and they are flexible when needed if we are not going to be back until later.
They both love their dog walkers
31 January 2025
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review! 💕 We’re so sorry for your loss, and we know how hard it must be for your cockapoos to adjust. It means the world to us that we can be there for them (and you!) when needed. We love having them as part of our WLP family, and we’re always here to help whenever you need us. 🐶💙
We Love Pets are most marvellous
We Love Pets High Wycombe are amazing! Steph and the team take the time to understand my dog and her very specific needs. They always take great care and time to make her feel safe and comfortable. I like the fact they work to and uphold very high standards and work on a very personal level with me and my dog...she is very comfortable with pop ins and her walks and this means a lot as her confidence has come along leaps and bounds. Excellent work!
13 December 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely words, Sara! 🐾❤️ Steph and the team at We Love Pets High Wycombe will be thrilled to hear how much their care and dedication mean to you and your dog. It's so rewarding to know her confidence has grown and that she feels safe and happy with her visits and walks. We’re so proud to uphold the highest standards and provide that personal touch that makes all the difference. Amazing feedback like this truly makes our day! 🌟
I can't rate We Love Pets enough
I can't rate We Love Pets High Wycombe enough. They are so patient with my very nervous/stubborn dog and have really taken the time to gain her trust. The difference now is amazing and you would think she was a different dog. Their passion and love for animals is evident, so I wouldn't hesitate in recommending them!
12 December 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely feedback! It means the world to us that we've been able to help your dog come out of her shell and gain confidence. Watching her transformation has been such a joy for our team. We're so proud of her progress and grateful for your trust in us. Thank you for your kind words and recommendation – it really brightens our day! 🐾❤️
Good to start
High Wycombe branch good to start they changed the goalposts different members of staff they decided to give one week notice no warning not as professional in the end stay well clear make u sign contract then don’t adere to theconditions of the contract be warned
15 December 2023
Unprompted review
Reply from We Love Pets Ltd
Thanks for taking the time to write this review regarding our termination of service back in June.
Concerning the notice period, we’re sorry to hear you’re unhappy with the length of notice given. Our Terms of Business and Service Agreement require 5 business days' notice for us to terminate this type of service. At the time, there were no current or future bookings in the diary, and as explained, we wanted to ensure you had plenty of time to find a replacement. If there had been any bookings already agreed upon, we would have accommodated them until you found a replacement.
We always aim to have consistent staff building strong relationships with the same dogs. However, with ad-hoc bookings, last-minute changes, and gaps between bookings, it’s not always possible to accommodate specific staff preferences. That said, we do ensure that every confirmed booking is covered. Staff holidays, last-minute sickness, and differing work schedules mean some flexibility is required, but we always prioritise the welfare of your dogs and ensure they receive the highest level of care.
We hope this helps to clear the matter up for you. Thank you again for taking the time to let us know about your experience 🐾
100% recommend
We Love Pets, Twyford are just wonderful. Sam is an absolute credit to you. I can relax knowing Molly is in such safe hands, and having tons of fun. Sam has been involved in Molly’s care since she was 12 weeks old - I’d be lost without her. Thank you 😊 🐾
1 November 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you for your lovely review! We're thrilled that We Love Pets Twyford and Sam have been a positive part of Molly’s life from the start. It’s wonderful to know you can relax while she’s in safe hands. Thank you for trusting us with Molly’s care 🐾😊
We Love Pets Crystal Palace have been…
We Love Pets Crystal Palace have been great in looking after my frug, Alfie. He recently had a big eye operation and they really cared for him properly for about a month as he couldn't mix with other dogs. They're great!!
10 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thanks so much for your lovely review! We’re so glad we could be there for Alfie while he recovered – he was such a brave boy and an absolute sweetheart to care for 🐾❤️
We’ll give the team a big pat on the back – they’ll be chuffed to hear this!
Outstanding
Amazing company.
The staff are the best. Tracy, Tom, Julie, Natalie and all the team
Professional polite and just so lovely. Excellent at what they all do
Service is outstanding
I wouldn't trust anyone else with my pet.
Thank you for just the best experience.
Can't thank everyone enough
22 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely words! ❤️ We’ll be sure to pass your message on to Tracy, Tom, Julie, Natalie and the whole team – they’ll be over the moon to hear this 🐾
It means the world to know you feel your pet is in safe hands. Thank you again for your kind support!
Tessie loves her walker.
We are extremely grateful to 'We Love Pets' for understanding Tessie's needs and loving our dog as we do. Tessie is a rescued dog who has insecurities and doesn't feel comfortable to be walked by everyone but loves her walker who had just the right attitude to gain her confidence. We started Tessie's walks after I had surgery and continued them when I was fit because Tessie enjoyed them.
21 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your kind review! We’re delighted that Tessie has found confidence with her walker and enjoys her time with us. It’s wonderful to hear that we've been able to support both you and Tessie, and we’ll continue to care for her with the same love and attention. If you ever need anything, we’re here to help!
Great care, helpful team
My dog has been well looked after. Hes a bit frail and the team have arranged walks to suit him and his abilities. Not only that but they keep in touch. Are always helpful. You won’t regret asking them for help with pet care!
1 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review, Tamsin! We're so glad to hear that your dog is enjoying his walks and that the team has been able to tailor the care to his needs. It's important to us that every pet gets the best care, especially those that need a little extra attention.
We love pets - Lymington
Thank you for taking such good care of my beautiful golden reteriver while I was on holiday. He enjoyed his time and walks with the team. In fact so much that I arrived home just before he was due for his walk and he went off wagging his tail after giving a lovely welcome to Emma and Ann. Its a huge relief to go away knowing my dog will be well taken care of. Thank you Lisa, I'm look forward to
engaging with you and the team again.
15 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you for your lovely review! We're so glad your Golden Retriever had a great time with Emma, Ann, and the team. It’s wonderful to hear he was excited for his walk, even after you came home! We're happy you felt at ease while away and look forward to seeing you both again soon.
Communication is not great
My experience was with Didcot and Wallingford branch. Initially sent an email to enquire about boarding my two labs. Few days later still no reply, followed up with a phone call and had a really good productive conversation, after which I was open to becoming a "host" family. I was promised a follow up email. Again the email took a good few days to arrive. Eventually we managed to arranged a meeting, which went really well (both owners seemed lovely). After the meeting, I was looking at the paperwork and noticed that the hosting family only receive 30% of what is paid by the dog owner. Initially I thought it was a typing error. When I emailed to question, the answer was that the 70% goes towards covering the overheads. I find it very unusual to the common practice of 50/50 or 45/50 split. It makes you wonder about the quality of care, when the people who host the dogs get just over £10 per day to look after them. I ended up booking somewhere else.
8 August 2024
Unprompted review
Reply from We Love Pets Ltd
Dear Marina, Thank you for reaching out to us with your concerns. We apologise for the delay in responding to your request for both boarding and becoming a host family.
Regarding the boarding, after evaluating your lovely dogs, we offered you a place with a fantastic boarder and confirmed the arrangement. However, you informed us that you had made alternative arrangements, which is completely understandable. Finding the service that is right for you is the most important consideration.
As for becoming a boarder for us, in line with Defra and government regulations, there were several aspects of your garden, including the sudden drop at the edge of your lawn that were a concern to us. We understand that making the necessary changes to your garden was not feasible for you, and we regret that we couldn't move forward, as you and your home, along with your dogs, were delightful.
In terms of payment to our boarders, after deducting VAT, insurance costs, and licensing fees, the boarder receives much more than 50% of the remaining amount. We provide training, guidance and support. We help boarders through the lengthy and often difficult licencing process and offer round-the-clock contingency plans, to ensure all bookings are guaranteed and the well-being of the dogs in our care comes first.
We are so pleased that you found the dog care that fits with what you were looking for. We are very transparent with our prices and costs to both customers and staff alike and have a happy, dedicated team to offer award-winning care for our hundreds of customers and offer the very best We Love Pets services. Our services are always available to you and your lovely dogs if you ever require them in the future.
Kind regards, Jayne and Michael
So pleased to have found Lisa at we…
So pleased to have found Lisa at we love pets .She has been so brilliant right from the start it’s always a worry letting strangers into your home who you don’t know and to trust them with a pet that means so much to you.Millie had so much fun with the ladies and I am sure they will see her again when we need some more holiday cover.
Lisa couldn’t have done enough for us and was clearly very knowledgeable of her pets.
7 October 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review Kelvin! We're thrilled that you had such a positive experience with Lisa and the team. We completely understand how important it is to find someone you can trust with both your home and your pet, and we're so glad Millie enjoyed her time with us. Lisa and the team always strive to provide the best care possible, and it’s wonderful to hear that Millie had fun. We look forward to seeing her again whenever you need us for holiday cover. Thank you for choosing We Love Pets!
Mel and Chris (Stowmarket) have been…
Mel and Chris (Stowmarket) have been amazing and eased my worries. Fantastic service from the initial enquiry, first meet and lovely updates on walking and socialising of our dog. We are so grateful and Maddie seems to have great fun. Would highly recommend.
19 September 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your lovely review! We’re so pleased to hear Mel and Chris have helped ease your worries and that Maddie’s having such a great time 🐾
We really appreciate your kind words and recommendation – it means a lot to the whole team!
Lisa @ Wokingham
I was very lucky to come across Lisa when I was in need of a cat sitter for a last minute holiday that I booked! From the moment she came round to meet my sphynx cat “Raley”, I knew she would be in safe hands. Whilst I was away, I got constant updates with pictures telling me how Raley was getting on… the team not only came in and fed her twice a day but also took the time to sit with and play with her each day, being a house cat, this is exactly what she needed and I came home to a very happy cat!
Highly recommend Lisa and her team and will be using them again every time I go away 🐱
27 August 2024
Unprompted review
Reply from We Love Pets Ltd
Thank you so much for your wonderful review! We're thrilled to hear that Lisa and the team were able to step in and take such great care of Raley during your last-minute holiday. It's always our goal to make sure your pets feel loved and well cared for while you're away, so it’s fantastic to hear that Raley enjoyed the attention and playtime. We look forward to looking after her again whenever you need us. Thanks again for your recommendation! 🐱
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