We Love Pets Ltd Reviews 

139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and genuine love for animals, often highlighting specific individuals for their exceptional care. People frequently mention the peace of mind they gain from knowing their pets are in safe, experienced hands, receiving tailored attention and support. The service is consistently described as outstanding, with many appreciating the detailed updates and accommodating approach. Many customers highlight how their pets form strong bonds with the caregivers, often looking forward to their visits and being treated like family. Reviewers consistently recommend the company, emphasizing the trustworthy and compassionate nature of the team and the high-quality care provided.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their trustworthiness, flexibility, kindness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the genuine care, attention, and love... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Here to echo Mrs A's comments about Adrian (WLP Sleaford). Very professional in his approach and immensely reliable. He's very busy because he is so good. I've been using Adrian's services for 3 y... See more

Company replied

Rated 5 out of 5 stars

Cheryl and Melia at Maidstone’s branch have been absolutely amazing with our puppy. He has a fantastic bond with Melia, I honestly think he looks forward to seeing her more than us coming home. We hav... See more

Company replied

Rated 5 out of 5 stars

We Love Pet's & Adrian has been looking after my two cats for last 5 years regularly when I go away. Fantastic service every time. Adrian is professional, friendly and great with my 2 cats, he sends... See more

Company replied

Rated 5 out of 5 stars

With regard to WLP Sleaford; Adrian has been absolutely fantastic with our two dogs. A genuine animal lover, his care and attention to detail is second to none. Immensely reliable, he never fails to... See more

Company replied


Company details

  1. Dog Walker
  2. Pet sitter

Written by the company

We Love Pets is an award-winning pet care company and the largest of its kind in the UK, offering professional, reliable and welfare-first services that pets and their owners can trust. With over 200 branches nationwide, our locally run teams provide dog walking, pet sitting, home boarding, house sitting, puppy and elderly dog care, small animal visits, and so much more – all delivered with genuine love and care. We Love Pets is here to give you peace of mind and your pet the care they deserve – because we treat and love your pets like family.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.6

All reviews

(139)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

We Love Pets Wokingham.

We Love Pets Wokingham.

Lisa and her team provide a first class service. We have used them for both dog walking and home visits and have found them to be 100% reliable. Our 2 labradoodles love them, as they recognise that they are all dog-lovers (as opposed to just ‘dog-walkers’) Strongly recommend.

24 August 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd


Thank you so much for the lovely review! We're absolutely delighted that you and your labradoodles are so happy with our service. It’s great to hear that they love spending time with Lisa and the Wokingham team—we really do adore every animal we care for. Thank you ❤️

Rated 5 out of 5 stars

We Love Pets Wokingham!

We recently entrusted We Love Pets Wokingham with the care of our two cats, Kitty and Simba, while we were away for over two weeks, and we couldn’t be more pleased with their service. From start to finish, they were incredibly professional and attentive.

Sarah was the one who took care of our cats, and she did a fantastic job. She visited them twice a day, spending a full 30 minutes each time to make sure they were well-fed, had clean litter, and received plenty of playtime and attention. It was clear that she genuinely cared about their well-being and happiness.

The team also set up a WhatsApp group to keep us updated regularly. This communication was a huge relief and allowed us to enjoy our holiday without any worries. They even went the extra mile to sort out food for the cats, ensuring we were not bothered during our time away.

Throughout the entire process, Lisa was extremely professional, making everything seamless and stress-free. We highly recommend We Love Pets Wokingham to anyone looking for reliable and caring pet services. They truly love what they do, and it shows in the quality of their care.

15 August 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd


Thank you so much for your wonderful review! We're over the moon to hear how happy you were with our care for Kitty and Simba while you were away. The Wokingham team loved looking after them, and it’s wonderful to know that the regular updates helped you enjoy your holiday worry-free. We always aim to go the extra mile for our furry clients, so it’s fantastic to hear that this shone through in our service. We can’t wait to look after your adorable kitties again in the future! 🐾😊

Rated 5 out of 5 stars

Wonderful Care, Service & Fully Recommended

Lisa and her team have a depth of knowledge, passion and care for our animals which is far beyond what we would expect. I had a situation where my dog sitter could not look after our pets , through no fault of their own for the last two days. The team came to the rescue and Oscar and our cats were cared for and having a wonderful time the very next day.

I cannot recommend them highly enough and with added piece of mind that it is being overseen by a Veterinary Nurse. Thank you again.

23 July 2024
Unprompted review
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Reply from We Love Pets Ltd

Thanks so much for your lovely review! We’re so glad we could step in and help when plans changed. Oscar and the cats were a joy to look after 🐶🐱

Lisa and the team always go the extra mile, and having a Vet Nurse involved really does add that extra peace of mind. Thanks again for the kind words – it means a lot! ❤️

Rated 1 out of 5 stars

Frustrated by Ascot admin team

We Love Dogs Ascot offers a great service and the dog walkers are wonderful. The same cannot be said about the admin team. When booking a visit, they do not confirm the booking but will send the dog walker out. You have to follow up with the Ascot team several times before receiving a response. The dog walker assigned to us were absolutely fantastic, but found the admin process so frustrating that I would rather not make use of this service.

23 February 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the care your dog received and that you had such a positive experience with your walker – that means a lot to us 🐾

We’re very sorry to hear that the booking process didn’t meet your expectations. That’s not the experience we want anyone to have, and we really appreciate you bringing it to our attention. We’re looking into what went wrong so we can improve our communication and make things easier for our customers going forward.
If you’d be happy to give us another try in the future, we’d love the chance to make things right.

Rated 5 out of 5 stars

Excellent service!!!

Kirsty visited our cat Sully several times! He was fed and played with on every visit, he loved the company! We also received daily updates and photos of Sully! Amazing service!!!

28 June 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your wonderful review, Becky! We're thrilled to hear that you and Sully had such a positive experience with our service. Kirsty loved spending time with Sully, and it's great to know he enjoyed the company and care. We always strive to keep our pet parents updated, so we're glad you appreciated the daily updates and photos. Looking forward to caring for Sully again in the future!

Rated 5 out of 5 stars

We Love Pets - Ringwood

I found WLP via a recommendation on Facebook. I was struggling to get care in place for my puppy before picking him up & was beginning to think it was impossible.
Catherine offered me solutions that I hadn’t considered & since then her & her wonderful team have care for Bruce when I’m at work.
He loves them all, they’ve supported his training, helped with some discipline issues & cleaned up when they’ve arrived to walk him & he’d destroyed (another!!) cushions.
I use them for drop in’s, walks & sleep overs at my home. I can’t fault them & recommend them as much as I can. They are slightly more expensive than some, but you get what you pay for. I never have to worry about the walker being sick or on holiday, they’re 1st aid trained & don’t pack walk.Great team, with a great ethos.

8 June 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you for sharing your experience with WLP! We're thrilled to hear that Catherine and her team have provided outstanding care for Bruce, supporting his training and discipline while being reliable and thorough. Bruce is lucky to have such a great team, and we're extremely grateful for your kind words!

Rated 5 out of 5 stars

We use We Love Pets Wokingham

We use We Love Pets Wokingham and Winnersh for our 4 year old Australian Shepherd, Floki, every week for walks and at-home visits. We really can't recommend them enough! The service we get is absolutely faultless.
All the visits are tailored around our requests, but more importantly, around Floki's needs.

Lisa and her fantastic team monitor how much exercise and socialising he has in the morning to dictate how much is required in the afternoon, to ensure he has exerted himself just the right amount. This means he's never doing too much, or put in environments that could be overwhelming for him. Additionally, we get regular updates on how the walks and visits have been, which are greatly appreciated.

As the team have such broad sense of knowledge and understanding of dogs and breeds, we are never concerned or worried about Floki's well being. In fact, I actually think he prefers going out with the team than ourselves nowadays!

We also have been looking to adopt a puppy, but were concerned about the support we have available with family and friends; hence we contacted Lisa to discuss our options. I must say, she is going above and beyond to support us in this journey, with multiple options for us to choose from. Myself, my partner and Floki are extremely lucky to have found such a trustworthy and reliable company and friend to support us.

11/10 would recommend!

2 May 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you so much for this amazing review! 🐾 We’re absolutely thrilled to hear how happy you, your partner and Floki are with the care and support from Lisa and the team. They’ll be over the moon to read this ❤️

It’s a real privilege to be part of Floki’s weekly routine and to support you on your journey towards welcoming a new puppy – we’re so excited for you! Thanks again for your kind words and trust in us.

Rated 5 out of 5 stars

Alec was superb

We recently used We Love Pets dog walking service to cover a weeks holiday. It was the first time we’ve been away since we got our Golden Retriever Hudson. We had family looking after him but they couldn’t walk him daily. Alec from We Love Pets East Kilbride was fantastic, top pro with a lot of love for dogs. Hudson adored him and was beyond excited to see him everyday. We will definitely be back in touch for future holidays. Thanks very much.

2 April 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for your wonderful review! We're thrilled to hear that Alec provided such fantastic care for Hudson while you were away. It's always our goal to make sure your pets feel loved and thoroughly enjoy their time with us. We look forward to seeing Hudson again for your future holidays. Thanks for choosing We Love Pets!

Rated 5 out of 5 stars

Brilliant experience!

Both my dog, Mardy and I have had a good experience with Karen and Phil @ We Love Pets Belfast.
My initial plan was for single dog walks on the days I would be working long hours. Following an accident I had whilst walking the dog, they rearranged their walkers last minute so they could collect my dog so i could be attended to. My dog loves getting out with We Love Pets so much that despite being mobile again and managing his walks myself, I will keep using WLP to ensure he gets his own wee social life too. Thanks for everything Phil and Karen!

14 February 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for sharing your positive experience with Karen, Phil, and the team at We Love Pets Belfast! It's our priority to provide a flexible, caring service, especially in unexpected situations like yours. We're delighted that Mardy has become such a fan of his walks that you've decided to continue with our services. Looking forward to many more adventures with Mardy, and thank you once again for your kind words and trust in us!

Rated 5 out of 5 stars

Excellent service at We Love Pets.

My experience with We Love Pets Bridgend was absolutely outstanding, from the first point of contact and everything that followed with Emma and Sarah.

I would highly recommend this company. They are professional and you can rest assured that your Pets will be taken great care of as if they were in their own home.

Lucy and Steve were fantastic with our dog and we were given regular updates and photos of her stay, this is very reassuring.

Our dog was happy and very comfortable while staying with Lucy and Steve and I felt a sense of relief knowing that our dog was very well taken care of.

Excellent service throughout.

Thank you Lucy and Steve and thank you to all at We Love Pets

Angela.

10 April 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your lovely words, Angela! 🐾 We're so pleased to hear you had such a great experience with Emma, Sarah, Lucy and Steve – the whole team will be chuffed to read this ❤️

It means a lot to know your dog was happy and comfortable, and that you felt reassured throughout. Thank you again for your kind recommendation – we really appreciate it!

Rated 5 out of 5 stars

WE LIVE PETS

Anne Marie/Syd
We are very choosy when it comes to leaving our two boys, they only stay with family and never in kennels. This left us with a problem when we chose to visit the states.
We were introduced to we love pets and immediately we were at ease and confident our boys would be well cared for, the facilities offered such as secure, caring and relaxed atmosphere which allowed us to entrust Anne Marie and Syd into looking after our precious boys.
We love pets do take their time into making sure they know all they can about your pet thru home visit and even offer a practice overnight stay, this is a chance for them to get to know your pet.
We really cannot say anything else apart from this is the ideal 5*, professional alternative to kennels which is a big know for us anyway. We have already booked with Anne Marie and Syd for another Holliday, we know our boys will be safe and secure, well cared for and loved.
Thank you We Love Pets!

27 March 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your lovely review, Warren! 🐾 We know how much trust it takes to leave your boys in someone else's care, so it means the world to hear that Anne Marie and Syd made you feel at ease.

We’re so glad the home visit and practice stay helped build that trust, and we’re thrilled you’ve already booked your next holiday with us – we can’t wait to welcome your boys back! ❤️

Thanks again for your kind words and support!

Rated 5 out of 5 stars

Stewart is my dog's favourite human…

When we adopted a retired racing greyhound Stewart came to our rescue. Alone training took longer than expected so we were not ready for a pop in dog walker which was the plan. Stewart was literally my hero when we realised this and he adapted the plan at very short notice!
We had an initial meeting so Stewart could meet our hound and helped us decide what to do from the options available.
Our boy adores him which tells me everything I need to know. Stewart and his team are flexible, knowledgeable and Syd is clearly happy spending time with them. Stewart is top dog with a brilliant pack of humans who help.

14 March 2024
Unprompted review
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Reply from We Love Pets Ltd


Thank you so much for your wonderful review, Jeanette! It's incredibly rewarding to hear how well Stewart and our team have adapted to your needs and the requirements of your retired racing greyhound. We understand that the transition period can be challenging. Knowing that your boy has taken to Stewart so well is the best feedback we could ask for. We look forward to continuing to support you and your lovely dog. Thank you for trusting us with his care!

Rated 5 out of 5 stars

Jackie from Salisbury is great.

I have been using Jackie from the Salisbury branch for five years now. She is very professional and reliable. My two labradors absolutely adore her, in fact I think they prefer her to me!! Jackie is very conscientious and caring towards them, they always have exciting walks, and Jackie always cleans them with a towel before delivering them back to me if they are dirty. My dogs are my 'furry children' and I can't imagine trusting anyone else the way I trust Jackie. Quite simply, she isn't allowed to retire, ever! Would highly recommend.

6 March 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for taking the time to leave such a wonderful review about your experience with Jackie at the Salisbury branch. We're thrilled to hear that you and your two labradors have had such a positive and enjoyable experience over the past five years.
It's especially rewarding to hear how much your labradors adore Jackie – although we're sure they still love you just as much! Ensuring your 'furry children' have exciting walks and come back home happy is a priority for us!
Your trust in Jackie is the highest compliment we can receive, and we understand how important it is to have someone you can rely on completely for the care of your pets.
Thanks again for your kind words and recommendation.

Rated 5 out of 5 stars

Dogs Visits Salisbury

Jackie and Ella have been visiting my dogs for the last few weeks. It is reassuring to know that the dogs have company and the opportunity to be outside, or just have cuddles as I think my older thinks the visits are for! They are all happy and settled when I return from work which is a huge relief. The feedback I have received has been great including making sure I was aware of something on one of my dogs skin. Thank you!

4 March 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you so much for taking the time to share your wonderful experience with Jackie and Ella. We are thrilled to hear that your dogs are enjoying their visits and feeling happy and settled when you return home. It's our priority to provide peace of mind to pet owners like yourself, and knowing that we have been able to do so for you and your furry family members is incredibly rewarding.
Please know that Jackie, Ella, and the entire team are always here for you and your dogs. We look forward to continuing to offer our services and care.

Rated 5 out of 5 stars

Positive experience

I've had a positive experience with both Jackie and Ella from We Love Pets. They having been taking my two dogs out once a week for around the last year and a half. They are kind and patient with my nervous dog and I fully trust that my girls are treated well and are safe with Jackie or Ella. When I've been home I've seen that my dogs are so happy and excited to see the walkers!

Jackie has dog sit for us for one week and sent daily updates and photos which was very reassuring.

Thank you for all the walks!

4 March 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for sharing your wonderful feedback about your experience with Jackie, Ella, and the We Love Pets Salisbury team. We are overjoyed to hear that your dogs have formed such a positive bond with their walkers and that their weekly outings are a highlight for them. Understanding and patience are key qualities we value, especially when caring for pets with nervous temperaments, so it's wonderful to know Jackie and Ella are living up to these standards.
Thank you once again for all the walks, for trusting us with your precious pets, and for being a valued member of the We Love Pets family. We look forward to many more adventures with your girls.

Rated 5 out of 5 stars

Excellent

We have been using Gary from Salisbury We Love Pets for a few years now. He provides an excellent service, is really easy to communicate with and is completely reliable. They really take in every dogs needs and I would trust them with any pet.

5 March 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for sharing your positive experience with the We Love Pets team in Salisbury. We are delighted to hear that you've been enjoying our services for several years now. Our goal is to provide excellent and reliable service, so it's wonderful to know that Jackie's team have been able to meet and exceed your expectations.
Thank you once again for choosing us and for your continued trust and support.

Rated 1 out of 5 stars

Don’t waste your time

Is this business even legit! Sent a email regarding boarding took over a week to get a response. And this is what was said… thank you for your enquiry.
There is no expectation that your dog is neutered at such a young age. The issue will be any behaviours he displays such as marking and also I would need to check whether the boarders' female dogs are in season!
I will get back to you asap. That email was sent on the 13/2/2024, I since sent a second request/message just to be completely ignored. Don’t waste your time on this rude, unprofessional company. Thats again if it even exists.

13 February 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for taking the time to provide your feedback. We sincerely apologise for the delay in the branch's response and any inconvenience this may have caused you. We strive to maintain incredibly high standards of communication and service, and it seems we fell short in your case and for that, we are very sorry.
Regarding your concerns about your dog's boarding requirements, we aim to ensure the safety and comfort of all pets in our care, which sometimes involves specific considerations like those mentioned in our response. We understand that this might not have been clearly communicated in our initial reply, and we apologise for any confusion.
The branch manager will be back in touch with you later today and hopes to have the opportunity to make things right.

Rated 5 out of 5 stars

Digbys adventure

It is so lovely to be able to have a one stop shop for my puppy’s needs. I have been using we love pets for my puppy who is now 11 months old - I work 2 days a week and they walk him those days, if however I need more they also help fill in when asked and are very flexible. I love that there is no pack walking but Digby gets to walk with another dog which helps with his training and recall which can be a bit difficult sometimes. He is so excited when the walkers come to get him and is exhausted after his fun time until I get home and I am reassured that he has had a good run time.

Recently I went away on business and they boarded Digby with Georgina and Glenn and he had a fabulous holiday with their puppy Bobby. They sent me lovely pictures and kept me up to date with his wellbeing which is great when you are away to see that your puppy is having a time of his life.

I like that we completed a trial night and it was clear that both dogs had to be happy before he could be placed with anyone. I’ve already booked my next holiday with them and I’m sure Digby can’t wait.

Thanks again for you help team !!
Laura and Alan

5 February 2024
Unprompted review
We Love Pets Ltd logo

Reply from We Love Pets Ltd

Thank you for sharing your experience with We Love Pets. We're delighted to hear about Digby's enjoyable walks and boarding with Georgina, Glenn, and Bobby. Your feedback on our flexible service and the trial night ensures we continue meeting your needs. We look forward to Digby's next holiday with us and appreciate your trust in our team!

Rated 5 out of 5 stars

6 star service from we love pets Romford

We just had Kelly and Paloma We love pets Romford)dog sit our 3 border collies for a week whilst we was on holiday. We came home to 3 very happy dogs and our house spotlessly cleaned
I couldn’t recommend these highly enough
Gace already rebooked them for 2 more dog sitting dates and would recommend them to anyone
Fantastic service and are people that genuinely like dogs

4 February 2024
Unprompted review
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Reply from We Love Pets Ltd

Thank you so much for your wonderful review! We're thrilled to hear that Kelly and Paloma provided an exceptional service, and your three Border Collies were well cared for during your holiday. It's always our goal to leave both pets and their owners happy and satisfied. We're grateful for your recommendation and look forward to seeing you and your furry family members again on your next booking dates. Thank you for choosing We Love Pets Romford!

Rated 5 out of 5 stars

Gaby and Sean at We Love Pets Aberdare…

Gaby and Sean at We Love Pets Aberdare are amazing. 🥰
They look after our dog a Border Collie, Bruce on a regular basis, for daycare, walks and overnight stays. Bruce absolutely adores them and their dog Ollie. He always comes back happy. 

So we must say we have fantastic service from Gaby and Sean. They really took the time to get to understand Bruce and his individual needs. Our initial worries about someone else looking after our Bruce were quickly to to rest and we could relax and enjoy our time away.

1 December 2023
Unprompted review
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Reply from We Love Pets Ltd

Dear Paul, thank you for taking the time to leave such a glowing review for our Aberdare branch. We're delighted to hear how much Bruce enjoys his stays with his pal, Ollie! Thank you so much for trusting We Love Pets with his care, it means a lot!

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