Welsh Connection Reviews 42

Rating: 5
Author: Debbie Crox

•

4.5

Home & Garden

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting items like dinner sets, personalized mugs, and baubles as beautifully made and thoroughly checked. Many appreciate the unique, non-mass-produced nature of the items, making them ideal for special occasions and gifts. The customer service is frequently described as excellent, with people noting the helpfulness and ease of ordering. Reviewers also commend the fast and prompt delivery service, with many receiving their orders quickly and on time. However, some customers experienced issues with delivery tracking and communication, noting delays and a lack of updates after placing an order.

What people talk about most

Product

People report positive experiences with products, consistently praising their excellent quality and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent and lovely quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising fast delivery... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and... See more

Order

Clients share positive opinions on the ordering process, with many finding it easy to place an order and... See more

Reviews shaping this summary

The website was great and the products looked great However details of delivery and tracking was bad. At one point I was told that one part of the purchase had been delivered bit the parcel came thre... See more

Company replied

Love my welsh charms dinner set from Welsh Connection. Great quality as always. Personal email from Ceri apologising for a kiln being down and slightly delaying the dispatch. Great service

Company replied

I have a few things from this company, my favourite is my personalised mug with my car on it. Every time I shop there, everybody always goes above and beyond. I’ve noticed that the products always go... See more

Company replied

I have multiple Welsh Connection products. Why? I love working in Wch and see first-hand the care that goes into every product we make. Every Birthday, Mother's Day, and Christmas, I get my Nan and... See more

Company replied

Company details

Home & Garden

Information provided by various external sources

Proud to be the home of Cofrodd Ceramics. Welsh Connection provide Welsh themed ceramics and homewares.

Contact info

4.5

Excellent

42 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

HM Chairs

hmchairs.co.uk

4.7

(116)

BTG Eddisons Property Auctions

btgeddisonspropertyauctions.com

4.8

(1k)

North Shore Firewood

northshorefirewood.co.uk

4.8

(51)

Joybuy

www.joybuy.co.uk

4.6

(11k)

Stapehillworkshop

stapehillworkshop.co.uk

4.5

(33)

The Red Squirrel

theredsquirrel.co.uk

4.8

(41)

Nuwall UK

nuwalluk.co.uk

4.7

(62)

Thanks, it's Vintage

thanksitsvintage.co.uk

4.8

(48)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Nov 3, 2025

5* excellent

Ordered a number of times and the quality and customer service is excellent! Lovely items to gift or to give your own home a touch of Wales. 100 percent recommend

1 June 2025

Unprompted review

Reply from Welsh Connection

Nov 4, 2025

Thank you for taking the time to review.

May 3, 2017

Genuinely fantastic

Wonderful to deal with, so helpful and friendly and the products are 1st class! Diolch!

3 May 2017

Unprompted review

Reply from Welsh Connection

Nov 4, 2025

Thank you for taking the time to review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look