Wendy Wu Tours Reviews 

340
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the expert tour guides for their exceptional knowledge, brilliant organization, and friendly dedication that made every single excursion truly memorable and engaging. Customers also mention the exceptionally well-planned itineraries, wonderful destinations, comfortable accommodations, and delicious local food provided throughout the amazing journeys. Some reviewers were not happy with the overall quality of certain hotels and the repetitive food choices experienced during their holiday tours. A few consumers also noted long travel hours spent on coaches, unexpected airport waits, and occasional delays with various transportation transfers.

What people talk about most

Staff

Users describe positive interactions with staff, praising tour guides for their exceptional knowledge,... See more

Holidays

Customers report wonderful experiences with their holidays, describing them as amazing adventures filled with... See more

Service

Customers consistently note positive experiences with service, highlighting that everything is well organized... See more

Location

Clients share positive opinions on location, highlighting spectacular sights and iconic landmarks such as the... See more

Quality

Consumers find quality to be positive, highlighting high standards across accommodations and dining.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from the Tibetan Rail journey which included the highest over night rail trip on the way from Xining to Lhasa. Our main guide Addison was brilliant and worked very well with the Tibetan guid... See more

Company replied

Rated 5 out of 5 stars

Everything about the tour was really well organised, including 2 late alterations to our internal connecting flights into & out of China. the National Tour guide, Nick, was with us from start to... See more

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Rated 5 out of 5 stars

Andy has been an outstanding ambassador for Wendy Wu, and should be an example to all guides. Kathy and Jennifer were also fantastic local guides, very engaging. This has been a fantastic first tourin... See more

Company replied

Rated 5 out of 5 stars

Having travelled with Wendy Wu Tours on many occasions, I knew that I would not be disappointed with the tour of Indonesia. It met all my expectations with a very varied itinerary and the priviledge... See more

Company replied


Company details

  1. Tour operator

Written by the company

Wendy Wu Tours is the UK's leading Asia tour specialist, offering fully inclusive, escorted trips to China, Vietnam, Japan and more.


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4.6

Excellent

TrustScore 4.5 out of 5

340 reviews

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4.6

All reviews

(340)

219 reviews in the last 12 months

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Rated 2 out of 5 stars

A Tip about Tips

Just a word of warning about WW China by land Japan by Sea itinerary — during our recent tour, we were asked to pay around £75 each in tips, which seemed excessive given there were 22 of us in the group. That adds up to £137.50 per day for the guide to use — and that’s excluding the cruise portion!

When we questioned it, we were told the tips also covered the week onboard the Spectrum, even though we weren’t with the guide then. The explanation? They “still had to pay people” while we were away — reducing it to £87 per day.

After returning home, I raised this with WW, but their response was vague and dismissive. I followed up again, only to be told — in so many words — to drop it.

I don’t think it’s right that travellers are expected to pay tips for a week when they’re not even there, on top of tips already paid on the ship. We all deserve transparency and fairness when we travel. ✈️💬

Have others experienced this too?

23 October 2025
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Reply from Wendy Wu Tours

Thank you for taking the time to share your experience on our China by Land, Japan by Sea trip.

We try to be very transparent and upfront on our tipping in our documentation as we understand that tipping can be a sensitive topic. The feedback we receive, is that this is welcomed.

We are very sorry to hear that the explanation you received felt vague and dismissive—that’s certainly not the experience we aim to provide. Its disappointing to hear that you feel on this occasion we haven't been able to communicate this to you, as our tipping allowance takes care of all tips for our national escorts, drivers, local guides and customers enjoy knowing this is all taken care of and they don't have to worry about it. This amount did not does not account for time whilst you are on the ship.

Your feedback helps us improve how we communicate these details before and during travel, and we’re committed to making sure future travellers feel fully informed and confident in every aspect of their journey.

Thank you again for raising this with us.

Rated 5 out of 5 stars

Wonders of China

We have just returned from 16 days Touring China. What a well organized company, from visa's, flights, accommodation internal transfers. We had an amazing guide Lisa who made sure everything went like clock work. We saw everything we wanted to from the great wall of China, Xian, finishing off in Shanghai. With out Lisa's guidance and knowledge I think we have found it very hard to navigate around China. Would highly recommend Wendy Wu, cant wait for the next adventure.

20 September 2025
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Reply from Wendy Wu Tours

Thank you so much for taking the time to share your wonderful review.

We are absolutely delighted to hear that your 16-day tour of China was such a memorable experience and that everything—from visas and flights to accommodation and transfers—ran exactly as we plan it to.

It’s fantastic to know that Lisa played such an important part in making your journey so enjoyable. Her organisation, knowledge, and passion for sharing the wonders of China. We will be sure to pass on this feedback to Lisa.

Thank you again for your kind recommendation — we really value your feedback and look forward to welcoming you on another tour in the future.

Rated 1 out of 5 stars

Keep cancelling trips and not updating…

Keep cancelling trips and not updating website to show that alternative trips aren't running

9 October 2025
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Reply from Wendy Wu Tours

Thank you for taking the time to share your feedback.

We are really sorry to hear of your frustration with recent trip cancellations and the website not reflecting the latest availability. That’s certainly not the experience we want for our customers.

I’d really like to look into this for you and ensure you have the most accurate and up-to-date information about our tours and alternatives. Could you please contact us directly at Jackie.knell@wendywutours.co.uk so I can assist you personally?

We appreciate you bringing this to our attention and hope to resolve things quickly for you.

Rated 5 out of 5 stars

Magnificent China tour was amazing

Excellent holiday experience with an outstanding Tour Manager Yang Tao (Jason) 10 out of 10. We were given a varied experience to the sights and culture of China. We also enjoyed the culinary delights of the various regions we visited.

12 September 2025
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Reply from Wendy Wu Tours

Thank you Peter for taking the time to leave us such a great review.

So wonderful to hear that Jason helped make this trip amazing for you - he will thrilled to hear this.

It is great to hear that you particularly enjoyed the various culinary delights that China has to offer.

Rated 5 out of 5 stars

Our tour leader George really made the tour

Our tour leader George really made the Ultimate China tour in September 2024 a great experience. George is passionate about China and goes all out to make the tour both informative and entertaining. Nothing was too much trouble for him, including personally treating my wife's scolded foot or getting some medication for me at a chemist. The Wendy Wu philosophy for making tours an excellent experience for clients was so great that we have since booked the Silk Road Explorer tour in April 2026.

8 October 2024
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Reply from Wendy Wu Tours

Thank you so much for your kind words!

We are thrilled to hear that George made your Ultimate China tour such a memorable experience and looked after you both so thoughtfully. It’s wonderful to know that his passion and care enhanced your trip.

We are also delighted that you’ve chosen to join us again on the Silk Road Explorer in April 2026 — we look forward welcoming you back for another unforgettable trip!

Rated 5 out of 5 stars

Magnificent China Tour

Very well organised tour, with so much seen and miles covered. I would highly recommend visiting, it's a beautiful country with stunning views and history. A special mention to our tour guide, George, who genuinely cared that we had the best experience whilst on the tour and an asset to Wendy Wu.

9 August 2025
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Reply from Wendy Wu Tours

Thank you so much for taking the time to leave a review.

We are delighted to hear that you enjoyed the tour and the stunning sights of China. George will be thrilled to know his care and dedication made your experience so special — he’s a real asset to our team and we will pass on your lovely comments as this really makes a difference to our team.

We truly appreciate your recommendation and hope to welcome you on another Wendy Wu tour again in the future.

Rated 5 out of 5 stars

Magnificent China

Superb guide went the extra mile for our group, felt like a family. Sights amazing, as was the cuisine, a once in a lifetime experience that truly delivered precious memories

7 August 2025
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Reply from Wendy Wu Tours

Thank you for taking the time to leave us a review following your recent magnificent China tour

It excellent to hear that your guide really made a difference for you and all the group and that you enjoyed the whole experience that China has to offer.

We really appreciate you sharing your experience and we hope to welcome you again on another tour to create more memories.

Rated 4 out of 5 stars

China by Rail

The overall holiday was excellent, well organised and the tour Manager Ivan was excellent (5*) with a great rapport with the group, well organised and attentive. Quality of Hotels was good and the communal eating (which we were sceptical about) was a highlight! It provides an opportunity to try many different dishes with a lot of regional variation, Ivan and the local guides took time to explain dishes which was greatly added to the experience.
The train travel was tiring (but high quality) and some of the trips in destination meant several hours on the bus for not a lot of reward in some instances - eg stone forest and tie dye. We saw very little of Kunming, Dali and Chengdu which was a shame as the group agreed they would have liked more time to explore locally. The recommended shows were all excellent and great fun.
Ivan recommended some early starts to avoid the crowds and they all paid off!
Overall a wonderful experience.

5 September 2025
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Reply from Wendy Wu Tours

Thank you for taking the time to leave us a review!

We are so pleased you enjoyed the tour and the hotels, and that you embraced the communal dining experience – it’s always fantastic to see our customers trying so many different regional dishes and really immersing themselves in the culture.

Ivan and the local guides will be delighted to hear your kind words; they truly aim to make every experience engaging and memorable.

We also appreciate your feedback about time in some destinations and longer transfers – we always aim to balance seeing as much as possible with allowing opportunities to explore locally, and your comments will certainly be taken on board as we continue to refine our itineraries.

Overall, it is great to hear that the trip provided a wonderful, immersive experience of China and we would love to see you on another Wendy Wu tour.

Rated 5 out of 5 stars

Trip of a lifetime

Can’t recommend Wendy Wu’s Magnificent China tour highly enough. The trip was a success from beginning to end due to meticulous organisation, fellow travellers and our wonderful guide George. Beautiful country, friendly people and unique history expertly conveyed by George.

12 June 2025
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Reply from Wendy Wu Tours

Thank you so much for your kind words!

We are thrilled to hear you enjoyed the Magnificent China tour and that George helped make your experience so memorable. We will be sure to pass on your kind words.

It’s wonderful that you loved China as much as we do and that the history, culture, and warmth of the country made it a trip of a lifetime.

We really appreciate you taking the time to share your experience and hope to welcome you on another tour.

Rated 5 out of 5 stars

George Pu was our fantastic guide ancient China tour

George Pu was our fantastic guide.
Highly recommend our ancient China tour with Wendy Wu🤩
Came back with a different perspective.
China has so many exciting places to see.
Food was delicious too for all mealtimes

9 October 2024
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Reply from Wendy Wu Tours

Thank you for your lovely review.

It is great to hear that you loved China as much as we do and that you were able to immerse yourself into the culture and of course the delicious food.

It is fantastic to continually hear great reports on our guides who work hard to make sure every customer feels welcomed and gets the most from their trip. We will be sure to pass on your comments to George.

Thank you for taking the time to leave your review and we look forward to welcoming you on another Wendy Wu tour.

Rated 5 out of 5 stars

Best holiday we ever had

Best holiday we ever had, truely exceptional from start to finish. Enjoyed China so much, it is a stunning and interesting country. The organisation of the trip, the hotels, food and best tour guide ever, George were exceptional. Honestly could not rate highly enough.

7 October 2024
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Reply from Wendy Wu Tours

Thank you so much for your wonderful review.

We are so pleased that we were able to make this the best holiday ever!

The reward for us is huge when we hear you had such an exceptional holiday and enjoyed all that China has to offer.

George will be delighted to know his efforts made such a difference.

It’s fantastic that the organisation, hotels, and food all helped make your experience so memorable.

We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Fantastic experience on the Ultimate…

Fantastic experience on the Ultimate China tour with Wedy Wu. Huge variety of places visited with outstanding organisation throughout - led by incomparable Tour Leader, George Pu. If you want a truly comprehensive picture of this incredible country, you won’t find better.

6 October 2024
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Reply from Wendy Wu Tours

Thank you for sharing your experience.

We are thrilled you enjoyed the Ultimate China tour and all the incredible places you visited.

George will be delighted to hear your kind words—he really goes above and beyond to bring China to life for our customers, as do all of our guides. We will be sure to pass on you lovely comments.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

FAN-TAS-TIC, The wonders of China

Wow, wow, wow, from start to finish, how we where met at the airport, how you delt with everything, checking us in and out. Everything was done for us
Amanda and Suzanne met us at the airport
All Hotels were beautiful, food was amazing and lots of it
The great wall China, Terracotta Army, Jade factory, silk factory, Beijing, Shangai, Xian, Guilin, the shows, the food, flights, bullet train to name but a few
I can't find the words to say because Thank you is not enough
Amanda, what can I say, nothing was to much trouble for her, she was there for you day and night, absolutely amazing, wonderful, kind, helpful person and so thoughtful.
Amanda really took great care of us (she called us all Amanda's Panda's)
Amanda's knowledge was very informative and she is a credit to Wendy Wu tours, her professionalism shone through
Suzanne was fabulous too, also helpful and helped us when asked as did Shirley, also very knowledgeable
All tour guides where exceptional and caring and professional
Amanda stayed with us throughout our tour which was great, we have never done anything like this before and Amanda made it all look so easy
I wish there was a lot more Amanda's in this world and thank you Wendy Wu for letting us have Amanda
Thank you Wendy Wu for picking my husband and I up from Hong Kong airport and taking us to our hotel in Kowloon and then back to the airport when we were homeward bound
The whole experience was exceptional, everyone and I mean everyone shone like stars but for me Amanda is a real Diamond
Thank you for making new memories with Gail and Mark xx 💖

14 September 2025
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Reply from Wendy Wu Tours

Wow, Wow, Wow Thank you so much for your wonderful review, Gail and Mark. Reading reviews like this makes us all warm and fuzzy at Wendy Wu you can just feel how much you enjoyed your whole trip.

We are thrilled to hear you had such an exceptional experience exploring China with us and this is what we strive for every day. We want everyone to love China as much as we do.

Amanda will be over the moon reading your kind words—she truly goes above and beyond to make every moment special for our travellers. We’re also delighted that Suzanne, Shirley, and all the local guides added so much to your journey.

It sounds like you made some unforgettable memories.

Thank you for taking time to leave us such a heartfelt review. We really do appreciate it.

Rated 5 out of 5 stars

China Explorer -amazing trip and guide

The china explorer was a fantastic trip that was incredible well organised by the guide Jason. I'm Vegetarian and Jason ensured at every mealtime that I was aware what was Vegetarian and that I've had enough food. I also had hearing problems after my flight in which on the cruise excursions Jason would repeat key facts down the headset so I could still hear going above and beyond. Jason is a fantastic asset for Wendy Wu.
The highlight of the trip was Jinshanling section of the great wall. It's a challenging hike but it is so worth it for the view and to experience the wall without many other visitors at the same time. A bonus of this trip is that you get to see two sections of the wall and really enjoyed being on the wall lit up at night. I would highly recommend this trip.

9 September 2025
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Reply from Wendy Wu Tours

Thank you so much for your lovely review!

We are delighted to hear you had such a fantastic experience on the China Explorer tour. Jason will be thrilled to know how much you appreciated his care and attention—especially making sure your meals and headset needs were looked after.

It sounds like the Great Wall, especially Jinshanling, was a real highlight—there’s nothing quite like experiencing it without the crowds.

We’re so glad you enjoyed the tour and thank you for your recommendation.

Rated 5 out of 5 stars

Highly Recommended

The 3 week China tour was very well organised and we were kept clearly up to date regarding each day’s itinerary by our National Guide Jason. There was a typhoon in the middle of our tour and he was able to schedule another train and nothing was missed.
The first few days were more tiring in Beijing but we were very well fed and watered. The Local Guide Steven was especially knowledgable and looked after us all very well.
Seeing the pandas in Chengdu was amazing and the Local Guide Penny was very fun and knowledgable.
I highly recommend attending the optional operas namely the Beijing Opera and the Sichuan Opera.
The Yangtze River cruise was more relaxing and the scenery was gorgeous.
Guilin’s famous mountains were spectacular and the Local Guide Samantha was again very knowledgable.
At Shanghai, I especially enjoyed the night time cruise to see Shanghai’s famous skyline. The hotel and food in Shanghai were perfect.
Of particular note, I travelled with my mum and she became unwell during the trip. Jason took time to help her communicate and seek the help required and we really appreciated the help.
I really felt we were able to experience the Chinese culture authentically, so I highly recommended this tour.

12 September 2025
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Reply from Wendy Wu Tours

Thank you so much for sharing your experience!

We are delighted to hear that you and your mum had such a memorable time on the 3-week China tour. Jason will be thrilled to know that his care and organisation, especially during the typhoon and in looking after your mum, made a difference.

Any weather related incidents like a typhoon can pose a challenge but we have had so many compliments on how we handle incidents like this. Thank you for yours.

We’re so glad the tour gave you a real sense of Chinese culture and that it’s a trip you’d recommend to others.

Thank you for taking the time to leave us a review and we hope to welcoming you on another tour.

Rated 5 out of 5 stars

Holiday beyond our expectations

All aspects of the trip were beyond our expectations. The guides, especially Jason, were really knowledgable and attentive and I couldn’t praise them enough.
The sites we saw in China were outstanding and every day felt like a new adventure.

1 October 2025
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Reply from Wendy Wu Tours

Thank you for your wonderful review.

This is what we work hard for every day to be able to deliver a trip that is beyond our customers expectations. It is so lovely to read this.

We will be sure to pass on your praise to Jason, as this means a lot to our guides.

Thank you for taking the time to leave this review and we hope to welcome you again on a Wendy Wu tour.

Rated 5 out of 5 stars

Wonders of China September 2025 - Couple - Amanda's Family

Our first all inclusive tour (Wonders of China) was an outstanding success.
The itinerary covered so much, we feel that we have really covered off so many of the amazing sights in China and a lot more. We would never have known about some of the places we visited if not for Wendy Wu's amazing itinerary.
Our National Guide, Amanda was fabulous - her knowledge and organisation skills are second to none. Amanda is caring, friendly and kind. Local Guides (Suzanna, Sherly and Grace) were also a special part of our trip, their local knowledge is extensive.
We felt so safe throughout our tour of China.
Thank you for such a special experience.

15 September 2025
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Reply from Wendy Wu Tours

Thank you so much for your lovely review!

We are thrilled to hear that your first all-inclusive tour with Wendy Wu was such a success. It’s wonderful that the itinerary gave you the chance to discover so many amazing sights and hidden gems in China.

Amanda and the local guides will be delighted to hear your kind words—they really enjoy sharing their knowledge and looking after our customers. We’re also so glad you felt safe and well cared for throughout your journey.

It means a lot to us that your experience was so special.

Rated 5 out of 5 stars

China By Rail - fantastic!

It was fantastic. Every day was well organised and full of exciting experiences. Our tour guide Ivan was amazing. He helped everything go smoothly and was so interesting also. I would really recommend this tour. Travelling by train allowed us to see so much of this beautiful country.

6 September 2025
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Reply from Wendy Wu Tours

Thank you for your wonderful review!

We are so pleased to hear you enjoyed every day of your tour and that Ivan made your experience smooth and engaging.

Travelling by train really does offer a fantastic way to see the beauty of China, and we’re thrilled you got to enjoy it.

We really appreciate your recommendation and hope to welcome you on another tour soon.

Rated 5 out of 5 stars

Our first organised tour - Amanda's family

This was our first organised tour. As seniors, after some research, we thought this would be too hard to do ourselves. We were right, we wouldn't have achieved half of what Wendy Wu packed in. Not only did they over deliver, they did it in a safe, low risk and confident way. Amanda, our national tour guide was excellent, showing experience, friendship and was so proud to show off her country. She was backed up by excellent local guides in each city and faultless support crew (drivers, hotel staff etc).
Wendy Wu has delivered on her aim to make China accessible to western people. Not the cheapest, not the most expensive, but I doubt you will find better value for money out there.

11 September 2025
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Reply from Wendy Wu Tours

Thank you for sharing such a detailed and lovely review!

We are thrilled that your first organised tour went so smoothly and that Wendy Wu was able to help you experience so much of China safely and confidently. Wendy personally will be very pleased to read that she has delivered on her aim.

It’s wonderful to hear that Amanda impressed with her knowledge, friendship, and pride in her country, and that our local guides, drivers, and hotel teams made such a positive difference. Also that the itinerary allowed you to see so much, and that you found the experience to be excellent value.

Your kind words mean a lot to all of us!

Rated 5 out of 5 stars

Amanda's Pandas in China

The tour included the great highlights of China and was extremely well run by our amazing and efficient guide, Amanda. While the tour packed lots of experiences in, everything was done in consultation with the group. She was very helpful, had endless patience whilst arranging our daily schedules and is extremely knowledgeable. She is also a lovely, relatable person. Her explanations really helped the group to understand the Chinese culture and to make the most of our trip.

3 September 2025
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Reply from Wendy Wu Tours

Thank you for your review.

We are so pleased to hear you enjoyed the highlights of China and felt well supported throughout the tour.

Amanda will be thrilled to hear your feedback—her patience, knowledge, and care really do make a difference in helping everyone immerse themselves in the culture and make the most of the experience. It’s wonderful to know her efforts made your trip even more special. We will be sure to pass on your lovely comments.

Thank you for taking the time to leave us a review and we would love to welcome you on another tour.

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