Western Fuel Reviews 

Reply from Western Fuel

Mar 25, 2026

Good Afternoon Becky,

Thank you very much for your kind review! We aim to be as transparent as possible with our customers regarding price and are pleased you appreciate this. We are delighted that you will be ordering with us again and look forward to your next delivery!

Have a lovely day! - JW

Reply from Western Fuel

Mar 25, 2026

Good Afternoon,

Thank you for your kind review!
We aim to be transparent with our customers so are honouring the prices we quote at the time of ordering. We are pleased you appreciate this.

Have a great day! - JW

Reply from Western Fuel

Mar 25, 2026

Good Morning,

Thank you for your lovely review!
We are pleased you were impressed with our timeliness and transparency regarding prices. Thank you for your continued support and for recommending us.

Have an excellent day! - JW

Reply from Western Fuel

Mar 25, 2026

Good Afternoon,

Thank you for your lovely review!
We are glad you were impressed with our communication, timeliness and transparency regarding the price. Thank you for your continued support. We look for ward to your next delivery.

Have a great day! - JW

Reply from Western Fuel

Mar 20, 2026

Thank you so much for your kind words and for taking the time to share your experience!

We’re really pleased to hear that you found our ordering process easy and that your delivery met expectations. It’s especially great to know that ordering directly with us made things simpler and more cost-effective for you.

We truly appreciate your recommendation and your support—it means a lot to the whole team. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.

Thanks again for choosing Western Fuel! - TJ

Reply from Western Fuel

Mar 20, 2026

Thank you so much for taking the time to leave this feedback — we really appreciate it!

We’re glad to hear that your fuel was delivered within the agreed timeframe and that we were able to honour the price you originally paid. At times, external market events — such as ongoing global tensions impacting energy prices — can lead to rapid increases in costs across the industry, which may be reflected in live prices on our website after orders are placed.

It’s great to know that this didn’t affect your experience with us, and that you felt well informed throughout the process. Your thanks means a lot to the team, and we’re delighted we could support you when you needed us.

Thank you again for choosing Western Fuel! - TJ

Reply from Western Fuel

Mar 20, 2026

Thank you so much for your wonderful review!

We completely understand how concerning it can be when delivery dates shift, especially during these challenging times in the energy market. We’re thrilled to hear that your order was delivered on time and at the original price, and that our updates helped keep you informed throughout the process.

Your kind words mean a lot to the team — knowing that we could keep you heating and cooking comfortably makes all our efforts worthwhile. Thank you for trusting Western Fuel, and we look forward to continuing to serve you whenever you need us. - TJ

Reply from Western Fuel

Mar 20, 2026

Thank you so much for your fantastic review! It’s wonderful to hear that your delivery went smoothly and at the price quoted — keeping the oil flowing for our customers is always our top priority.

We really appreciate your recommendation and your 5 big stars… it’s a shame Trustpilot doesn’t give an option to make it a 6-star review! 😄

Thanks again for choosing Western Fuel — we’re always here when you need us. - TJ

Reply from Western Fuel

Mar 20, 2026

Thank you so much for your kind words!

We completely understand how stressful it can be when your tank is running low, especially with all the news around the current oil situation. We’re delighted that we could confirm your delivery promptly and get your order to you on time — no fuss, no drama!

Your feedback means a lot to the team, and we’re thrilled that you had a great experience with Western Fuel. Thanks again for choosing us! - TJ

Reply from Western Fuel

Mar 13, 2026

Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that your experience ordering heating oil with Western Fuel went smoothly.

We understand there have been reports of orders being cancelled elsewhere and prices being increased, so it’s great to know you felt confident with our service and price. We always aim to be transparent and honour the price agreed at the time of ordering.

Your kind words about our team mean a lot — we’ll be sure to pass them on.

Thanks again for choosing Western! - TJ

Reply from Western Fuel

Mar 13, 2026

Thank you for your kind review.

We really appreciate you taking the time to share your experience. While we’re sorry the delivery had to be postponed due to driver absence, we’re pleased we could still honour the agreed price and get your fuel to you as soon as possible.

Providing reliable service and looking after our customers is very important to us, so it’s great to hear that this came across. Your continued support means a lot to the team.

Many thanks again for your feedback, and we look forward to delivering to you again in the future. - TJ

Reply from Western Fuel

Mar 9, 2026

Thank you very much for taking the time to leave such a thoughtful review. We really appreciate your kind words and your support.

As a local business, looking after our customers and honoring the prices we quote is extremely important to us. We always aim to provide a fair, reliable service and to treat our customers the way we would expect to be treated ourselves.

Your feedback means a lot to the whole team at Western Fuel, and we’re very grateful for your continued support.

Thank you again for choosing Western Fuel. - TJ

Reply from Western Fuel

Mar 9, 2026

Good Morning,

Thank you so much for your great review!

We’re really pleased to hear that you found the arrival time updates helpful and that Matt provided such professional and courteous service. I’ll be sure to pass your lovely feedback on to him.

We truly appreciate your continued support and look forward to helping you again in the future!

Have a great Week - TJ

Reply from Western Fuel

Mar 4, 2026

Good morning,

Thank you for your message.

We completely understand how frustrating price increases can be, particularly when the change is as significant as it has been in a short space of time. To put it in real perspective we have had increases of over 41ppl over the past 3 days with no idea if the market will rise further, settle or fall. Please be assured that we are working incredibly hard during what is currently a period of peak demand with massive uncertainty, driven by the situation in Iran and the resulting pressures on global supply. Our priority throughout this time will be to ensure that every order we commit to including those priced last week are completed as agreed.

We can only offer prices based on the rates at which we are able to secure supply. These costs have risen sharply, and unfortunately that is reflected in the pricing. It’s worth noting that at the time of your original quote, our price was, as you mentioned, well below £1 per litre, while many other suppliers were already significantly above this level or not quoting at all. We have also taken care not to overcommit on orders at unsustainable prices, as some suppliers have done, which may ultimately result in non-delivery for their customers when we are looking at a potential dip in temperatures over the coming weeks.

If you’re not comfortable with the current price, we completely respect that decision. Our honest advice would be to wait and monitor the market until you feel the price is at a level you’re happy with.

We value your business and hope we can support you again when the timing and pricing feel right for you. - JW

Reply from Western Fuel

Mar 5, 2026

Good Morning,

Thank you very much for your kind review.
We are delighted that you were impressed with Kameron's service and promptness. It's great to see that you will now be using us for your servicing! We look forward to next time.

Have a great day! - JW

Reply from Western Fuel

Feb 27, 2026

Good Afternoon,

Thank you very much for your kind review! We are pleased you were impressed with Kameron's service! I have passed your lovely feedback onto management, who will pass it on to Kameron.

Have an excellent weekend! - JW

Reply from Western Fuel

Feb 23, 2026

Good Afternoon,

Thank you for your lovely review. We are delighted that you were pleased with our tank team and that their suggestion saved you some money! I have passed your kind words onto the management team, who will pass it on to Noah, Dan, Mino and Harry. We look forward to the next time we serve you.

Have a lovely day! - JW

Reply from Western Fuel

Feb 11, 2026

Good Afternoon Viv,

Thank you very much for your lovely review. We are delighted that you were happy with our office staff and delivery driver. We always aim to offer competitive rates for our customers, so we are pleased you were impressed with our price. Thank you for recommending us. We hope to deliver to you again!

Have a lovely day! - JW

Reply from Western Fuel

Jan 23, 2026

Good morning,

We are very sorry for the frustration caused by your recent experience and fully acknowledge that our admin and communication fell short on this occasion, and I am very sorry for the inconvenience this has caused.

We’re sorry for the incorrect reminders regarding payment for your December oil delivery. This should not have happened, and I understand how disappointing it must have been to receive this after you had already paid in full.

With regard to the tank sponge, this was an unfortunate oversight. Our lorries can only carry a limited number of tank sponges and additives due to space restrictions on the tanker, and during a particularly busy period the vehicle attending your delivery had not been restocked. This should have been identified and communicated to you clearly at the time.

Tank sponges are an excellent tool for reducing condensation build-up within oil tanks. Over time, excess condensation can lead to water contamination, which may cause issues with boiler performance and reliability, so we fully appreciate why you were keen to have this fitted promptly.

Thank you for bringing these matters to our attention. Your feedback is taken seriously, and we will be reviewing our processes to prevent a repeat of this situation. Please be assured that we are keen to resolve this properly and restore your confidence in our service. -JW

Reply from Western Fuel

Jan 20, 2026

Good Morning,

We’re sorry to hear about your frustration and appreciate the opportunity to clarify what happened.

The delays were not due to any unwillingness to deliver, but arose from issues involving the third-party company the order was placed through, which will lead to delays in communication. The initial delivery attempt was unsuccessful because access to the property was blocked. Following this, we were unable to reattempt delivery until authorisation was provided, as approval is required before a further attempt can be made. This unfortunately caused additional delays outside of our direct control.

When a second attempt was arranged, the driver had to abort the delivery on site due to obstructions in the garden, specifically dog mess that prevented the safe pulling of the delivery hose. For safety and hygiene reasons, the driver was unable to proceed under those conditions.

We fully understand how stressful it is to be low on oil, particularly during the winter months, and we regret that the situation resulted in the need to arrange an emergency delivery elsewhere. We strive to provide a reliable service and are sorry that, in this case, a combination of access issues, safety concerns, and third-party processes led to a poor experience.

For urgent or potentially problematic deliveries, we would always recommend dealing directly with us, as this allows you to speak directly with the team arranging your delivery and helps issues to be resolved more quickly. - JW