We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details wi... See more
Company replied
Unbelievably quick service. Our tank had run out over the weekend and I rang first thing Monday morning and the oil arrived by midday! Everybody from the phone operator to the driver were super. And t... See more
Company replied
We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fa... See more
Company replied
Company details
Written by the company
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contact info
197 Bristol Road, TA6 4BJ, Bridgwater, United Kingdom
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is good to have a trades man who likes his job
Top class engineer and trades man
30 September 2025
Unprompted review
Reply from Western Fuel
Good Morning David,
Thank you for your kind review! it is great to see that you were impressed with your engineer. I have passed your feedback onto management. We hope to service your boiler again next time!
Have a lovely day! - JS
Western Fuel boiler service quote,nearly doubled !
My family and I have used Western Fuel to supply our heating oil for many years, with no problems. Last year I contacted Western fuel for a quote to service a oil central heating boiler at a property I rent out, for its first service, and the work was done at the quoted price and all was fine.
But this year I rang to get a quote and was told £145.00 labour plus parts and labour. The previous year this came to £183.60 including the labour parts and VAT.
On the day the engineer arrived at about 2pm to do the service he met the tenant ,and started the work but he was still there at about 7pm and I asked the tenant what was going on, she thought the engineer was very nice, but did not seem to know exactly what he was doing ,and he had found a faulty part that would be delt with under guarantee.
A while later I received the bill for the service, a total of £483.12 !!
The labour alone was £270.00 plus Vat £324,00. Nearly double what I had been quoted !
There was no itemisation of the parts ,and I had had no contact from Western Fuel, that it was going to be much more than I had been quoted, so I rang the company for an explanation. I asked to speak to a manager who said that the engineer had been given the work the go ahead, by the tenant, something she completely denies, and the manager said they had to go by the tenant ,to which I said , so if a tenant who is not paying for the work asks for a complete heating system they have to do it do they?. Obviously this is rubbish. The manager told me they had not fitted the faulty part, and that I could get the boiler supplier to fit it. In other words he had charged me £483.12 for a service and left it to me to sort out.
So be careful ,if you use Western fuel to give you a quote for a job ,it might come to much ,much more than they quote you, without them even ringing you,and when you complain you get a ridiculous answer from the manager. I paid the bill but beware.
The engineer from the boiler manufacturer, fitted the faulty part under guarantee.
4 August 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Mr Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your recent experience, and we’d like to clarify a few important points regarding the service carried out.
Firstly, the original quote provided for the annual service charge was correct and in line with our standard pricing — this included the standard service labour rate and any serviceable parts typically required are always added on top as the parts required vary on each service.
However, while our engineer was on site, it became clear that the boiler — a Navien model — required additional time to complete the work effectively due to a blockage within the system. Also, you're likely aware, parts for Navien boilers are significantly more expensive than average, and this contributed to the overall increase in the final bill. All parts used were strictly necessary for the service and were not outside of what would be expected for a comprehensive annual service on this type of unit.
Additionally, the engineer identified a separate fault that should be covered under the manufacturer’s warranty. This was communicated directly to the tenant at the time, and the matter was also documented and logged on our end accordingly to be passed back to the agent dealing with your property. No work outside of the service scope was undertaken in relation to the faulty component.
As for the labour charge, the only additional cost beyond the standard service rate was due to the extended time required to ensure the tenant was not left without heating or hot water — something we considered essential. Despite the work continuing well into the evening, we charged only our standard hourly rate, with no emergency or out-of-hours surcharge applied.
We understand your concerns regarding authorisation; however, at no point was the tenant asked to authorise any major or chargeable work beyond the scope of the agreed service. All additional work was directly related to the servicing itself and ensuring basic functionality for the tenant. As this was booked through an estate agent the engineer had very limited contact details to get any go ahead outside of office hours.
We always strive to be transparent and fair, and we are sorry if our communication did not meet your expectations in this instance. Please rest assured that we take customer feedback seriously and will continue to review our internal processes to ensure clarity and satisfaction for all parties involved.
Thank you - JS
Top Marks
Mark, the engineer, delivered an excellent and thorough boiler service. I will definitely book him again.
19 August 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Peter,
Thank you very much for your kind feedback! We are pleased that you were impressed with your boiler service. I have passed your lovely message onto Mark and the management team.
Have a great week! - JS
Great customer support
We have used this company for our oil supply for a number of years. The team are always polite and helpful. Last year we started to use the Boiler Service Team for our Aga. Again, the team are polite and do all they can to get us booked in quickly, especially if our Aga is playing up! Matt our Service Engineer is great and keeps our Aga in great working order. We wouldn't hesitate to recommend this company ✨️
15 August 2025
Unprompted review
Reply from Western Fuel
Hi Sarah,
Thank you so much for this lovely review!
We are delighted that you have been impressed with our fuel deliveries and Aga servicing! We pride ourselves on customer service so it is great to see that you find our team helpful! I will pass your kind feedback on to Matt and the management team. thank you for your continued support.
Have a lovely week ! - JS
Knowledgeable and professional
Had our new boiler checked and serviced by Matt who was very thorough and very knowledgeable and very professional. It was great to have his experienced check of our boiler before winter. Reasonable price too. Thanks so much, we will make sure we book our next service with Western Fuel.
22 July 2025
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for your kind review. Our engineers are OFTEC qualified and really know their stuff. We are delighted that you were impressed with Matt. I have passed your kind feedback onto him and the management team. We look forward to your next service.
Have a lovely evening! - JS
Poor customer experience.
Poor customer experience.
Oil ordered placed and I received a email and text to say its coming on a Friday. I waited until 2pm and asked for an update to be advised they had run out of fuel on their tanker. Caller didn’t seem bothered and said the oil will rescheduled sometime next week. I was not impressed. When they did deliver they charged me an extra ten pounds as they could not get in the full amount into my tank. So they cost me a day's salary as I need to be home for tank access and they bill me ten pounds? Very unreasonable and petty indeed. Based on the principle of them messing me about and them taking ten quid out of my account they get 2 stars.
15 July 2025
Unprompted review
Reply from Western Fuel
Dear Mr Dalton,
Thank you for your review and we apologise that you feel our service did not meet its normal high standards. One of our managers is reviewing the delivery and will contact you over the coming days to discuss his findings. I would like to add at this stage as you ordered directly with BoilerJuice it is difficult to liaise directly as you are their customer and not ours, I fear this has not helped this situation. We hope after your call you will consider using us directly in the future. - JS
Harry provided a fast and efficient…
Harry provided a fast and efficient boiler service with good instructions. Thank you Harry!
20 June 2025
Unprompted review
Reply from Western Fuel
Good Morning Penny,
Thank you very much for your kind feedback! Our OFTEC qualified engineers are very knowledgeable and do their best to be as efficient as possible. I have passed your words onto Harry and the management team. We look forward to your next service!
Have a lovely day! - JS
When my usual boiler service engineer retired
When my usual boiler service engineer retired I contacted Westernfuels to see if they knew of someone that they could recommend. I was surprised to find that they offered a complete range of support services for their customers. Their own "in house" technicians have proved to be courteous, knowledgeable and capable. They were able to explain clearly and logically what parts would be needed for preventative maintenance and completed the task on the same day. I am now reassured that my boiler will function well during the coming winter and I can rely on prompt attention should there be any malfunctions. I found the costs were reasonable and explained clearly.
22 May 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Peter,
Thank you for your lovely review. We aim to make it really simple for our customers to maintain their heating system and are delighted that you were impressed with our services and our in-house engineers. We are pleased you feel the reassurance that your boiler is ready for the colder months and that we are on hand to help if you need us. I have passed your kind words onto the team.
Have an excellent day! - JS
Excellent service!
7 May 2025
Unprompted review
Reply from Western Fuel
Thank you very much, Mike!
Have a nice day! - JS
Boiler making a strange noise!
Boiler making a strange noise!
Made a phone call first thing the following morning received a phone call from the Office that same afternoon informing me I had an engineer sat on my drive!
Got home to let Harry in.
Listened to my boiler told me exactly what was wrong!
Stayed on until past 6 o’clock sorting the problem
Boiler sounds brand new!
Fantastic Service from a Great local company.
7 May 2025
Unprompted review
Reply from Western Fuel
Good Morning Simon,
Thank you very much for your kind review! We are delighted that you were impressed with Harry's skill and dedication, and pleased that your boiler is up and working correctly again. We hope to help you out again next time you need a service or a top up.
Have a great day! -JS
Satisfied customer
Thanks, Harry, now that's what I call a first class boiler service.
28 April 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Paul,
Thank you very much for your kind review. We are delighted that you were impressed with your boiler service. I have passed your message onto Harry and the team. We look forward to your next service!
Have a lovely weekend! - JS
Excellent service.
Excellent service as I've come to expect over the years from Western Fuels. Phone call and email the day before delivery. Text from the driver prior to arrival. Great price. Friendly and respectful driver. What's not to like.
16 April 2025
Unprompted review
Reply from Western Fuel
Good Morning Gordon,
Thank you for your lovely review! We are delighted to see that you find our service excellent and that we meet your expectations. We think communication is an important part of our customer service and are pleased that you appreciate our delivery notifications, as well as our competitive price and friendly driver! I have passed your kind words onto the team. We look forward to delivering to you again!
Have an amazing day! - JS
Excellent price service and delivery.
14 April 2025
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for this great review! We are glad you were happy with our service, delivery and price! We hope to deliver to you again!
Have an egg-cellent Easter! -JS
I have used Western Fuel for 18months…
I have used Western Fuel for 18months now and the customer service I have received from them has far surpassed any I have received from previously used oil companies. I can’t sing the praises for their staff enough. They are also so helpful and cheerful on the phone and when they say they will call back they always do! The deliveries are always prompt and the price is competitive.
14 April 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Jeanette,
Thank you ever so much for your kind review! We pride ourselves on our customer service and are delighted that you were impressed with our team! We're pleased you appreciate out promptness and competitive prices. I have passed your feedback on to the team. We hope to deliver to you again in the future!
Have a lovely Easter! - JS
Can't better service or price!
Always shop around...never beaten in price. Always a friendly driver, and often delivered before due date! One of the few local businesses you can rely on. Many thanks 👌
12 April 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Carey,
Thank you for your lovely review! We are pleased to see that our prices are competitive and that you appreciate our drivers' friendly attitudes. We are proud to be a local, independent and reliable company and are glad that you agree. We hope to deliver to you again in the future.
Have an amazing week! - JS
Good communications via text message
Good communications via text message. A very cheerful positive delivery driver who was very helpful.
12 April 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Malcolm,
Thank you kindly for your lovely review. We are delighted that you were impressed with our communications and our helpful driver! We look forward to hopefully delivering to you again.
Have an excellent week! - JS
Reply from Western Fuel
Good Afternoon Jasmine,
Thank you for your great review. We pride ourselves on our promptness and efficiency and are pleased you were satisfied! We hope to deliver to you again in future.
Have a lovely week! -JS
A straight forward delivery no problems…
A straight forward delivery no problems encountered
Regards mike
10 April 2025
Unprompted review
Reply from Western Fuel
Hi Mike,
Thank you very much for your kind review. We try to make the process as easy as possible for our customers and are pleased you were impressed. We hope to deliver to you again next time!
Have a great week! - JS
Good price and very quick delivery
Good price and very quick delivery. Will certainly use again
7 April 2025
Unprompted review
Reply from Western Fuel
Good Morning David,
Thank you for your kind review! We are delighted that you were impressed with our price and promptness. We look forward to the next time we deliver to you!
Have a great weekend! - JS
Reply from Western Fuel
Good Afternoon Sue,
Thank you for your kind review. We pride ourselves on our punctuality and customer service and are delighted that you were satisfied. We hope to deliver to you again in future!
Have a nice rest of your week! - JS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.