I made my own card, Name, Address, Phone number Me the sender, on the other side has the person that i send too, When i walk in i pass over my card and my I.D. i check sign the pad and Pay, the only... See more
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Review summary
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Reviews shaping this summary
I am a frequent user of the service. I find it to be easy and efficient to use Recent increases in costs to send funds may cause comparison shopping.
The use of the service at home is convenient, but sometimes slow inthe process. Overall it is a fabulous system.
I’m having trouble to use western union on my phone when every I try to use it I can’t finish the transaction process period I don’t remember the date
Company details
About Western Union
Written by the company
For over 170 years, Western Union has advanced technology to connect people with the places and loved ones that matter most to them. Now, as a global leader in cross-border, cross-currency money movement, and with 600,000+ agent locations1 in over 200 countries and territories, Western Union makes it easy and convenient for you to send money to friends and family around the world.
Whether you need to transfer money to a friend down the street or to a family member across the globe, Western Union gets your funds where they need to be, quickly and reliably. You can visit a nearby agent location and send money while on the go or make a transfer from the comfort of home at WesternUnion.com or on the Western Union® app.
Send money now
With our app, it just takes a few taps to send money to your loved ones. Send money internationally to over 4 billion bank accounts, an agent location for fast cash pickup, or to thousands of mobile wallets2. Easily send money any time to countries like India, Mexico, the Philippines, Jamaica, China and more. Certain receiving methods are only available in select countries, so make sure to check ahead of time at WesternUnion.com before sending money abroad.
Western Union® services also include convenient ways for you to pay your bills, send money to a loved one on a military base or at a correctional facility, reload a prepaid card, or purchase money orders. Visit WesternUnion.com to learn more about the wide variety of services offered.
No matter how you decide to send money with Western Union, we’re committed to providing you with a quick, easy, and most importantly, reliable way to transfer funds to the people who matter most. If you ever have issues with a money transfer, please reach out to our customer service team anytime at 1800 325 6000 (U.S) or by visiting our contact page
Contact Us
Check exchange rates & fees
Sign up & start sending now
Find an agent location nearby
Make bill payments
Send money to an Inmate
1Agent location count valid as of December 31st, 2021
2Funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service. See Mobile Form for Restrictions.
3Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
4Terms and Conditions apply. Restrictions apply, see amazon.com/gc-legal.
Contact info
P. O. Box 6036, 80112, Englewood, United States
- 1-800-325-6000
- westernunion.com
4.3
Excellent
161K reviews
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The change rates are low as much as I…
The change rates are low as much as I went money they always charge the fee of sending money
14 May 2026
PAYMENT METHOD PUZZLE
Transactions are smooth, no
problem. However, with the very same debit card I use in my WU account many times, I am steered to Google Pay to pay for the transaction and denied to use the very same bank, CHASE, that issued the card! Google Pay charge is higher than any other method.
I can't guarantee the dates I've been led to the Google Pay rather than Chase, but have been denied by WU to use the very bank that issued the very card WU has on my account.
23 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's very important an easy to send money home
My experience with Western Union it's very reliable to me while I'm busy but I'm still half time to send money to my family
24 September 2025
Reply from Western Union
Hello, SHIRLEY. We are grateful for your positive feedback. Thank you for choosing our services!
No problems good service
9 May 2026
Reply from Western Union
Hello, JEFFREY. Your review means a lot to us. Thank you for taking the time to share your experience!
Reply from Western Union
Hello, DONNA. Thank you for such kind feedback. We’re pleased that you had a positive experience with Western Union!
A Valued, Regular, customer and sender
I have used Western Union for quite some time. I send $ on a regular every 2 week basis. Suddenly WU held u my sends. I called cust service and explained my fiancée lost everything in a typhoon, including all proof for me to petition her to usa. This has necessitated us having to start all over again getting paperwork and extended time that I send to her. I am no fraud, No money launderer, and not being scammed. Other than 2 holds on my sends, your service is excellent and I highly recommend it. I AM A VALUED CUSTOMER. Check my record of sends. Very Tedpectfully, Paul D Myers III
5 May 2026
Reply from Western Union
Hello, PAUL. We appreciate you leaving us a positive review. Thank you for your trust!
Simple steps and very advance app
Simple steps and very advance app. Amazing WU⭐️⭐️⭐️⭐️⭐️
9 May 2026
Unprompted review
Reply from Western Union
Hello, Kanagaraj. Thank you for the warm feedback. We're glad to provide a service that meets your expectations!
Rejection of maximum remittance
WU has made it impossible for me to send maximum remittances via online using my debit card. Therefore, I must use cash, pay the higher fees and the 1% tax.
12 May 2026
Reply from Western Union
Hello, JOHN. We’re happy to hear that you had a good experience. Thank you for choosing Western Union!
Reply from Western Union
Hello, MOHAMMAD. Thank you for your positive review. We're grateful for customers like you!
Reply from Western Union
Hello. Your feedback is highly appreciated. Thank you for taking the time to share it with us!
faster transfer like never before.
pretty much good! though the fees are a bit high compared to wallmart.
16 May 2026
Their system is very slow
Their system is very slow, it takes at least 10 minutes to send money
10 May 2026
Reply from Western Union
Hello, LAITH. Thank you for such kind feedback. We’re pleased that you had a positive experience with Western Union!
Convenient and reputable.
2 May 2026
Just return my $84.99 to my bank…
Just return my $84.99 to my bank account, and I promise that I'll never use western union again, I'll be using cash app from now on, it's free and honest
14 May 2026
xhausting Most of the time I face obstacles and delays just to receive a simple transfer There is no respect for the customers time and my experience is very frus
The companys service is very bad and exhausting
Most of the time I face obstacles and delays just to receive a simple transfer
There is no respect for the customers time and my experience is very frustrating
16 May 2026
Unprompted review
Was supposed to get a fee-free…
Was supposed to get a fee-free transaction (Mother's day), but was charged
5 May 2026
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