Wild Wild Western Wear Reviews 

Do not waste your money purchasing from this company! The customer service is abysmal. I purchased a belt that broke after 3 months, refused a refund and told I was ‘using it incorrectly’. Would not waste my money here again.

I am German, and bought the Western Express BT-19 Bolo Tie, online from Wild Wild Western Wear. Shipping was very fast. From the United Kingdom to Germany. And the Bolo Tie looks beautiful. Five of five stars.

Had a fantastic experience with Wild Wild Western Wear. Ordered a pair of Ariat boots, unfortunately felt they were too large. Had no problem returning, and received great advice from Carly. Now have another pair that am very happy with. Great service.

I was bought a pair of boots for Christmas. They convinced my mum she should size down, even though I have the same brand boots in true size.
Unfortunately they were too small. By the time I was able to email and arrange a return in the New Year, they said I was out of the returns timeframe. Shocked, as they clearly create a small returns window on purpose. Then they agreed to the return as I was going to order more boots that would have cost £200+ more.
They sent the email to the the person who originally bought the boots and not me, and then because I was one day late paying the difference (as I didn't receive the email directly), they then cancelled the returns agreement.
For a family business they have a strange way of offering poor customer service.
I DO NOT recommend buying online from them.
Poor customer service, convincing someone to size down and blaming their 'system' on not allowing boots to be returned. POOR POOR POOR.

Awful experience, extremely bad customer service and very rude.

I ordered a hat from this store (it was a gift for my husband) he is attending country2country in April 2024 with friends and I really wanted to surprise him with a hat to wear HOWEVER once it arrived it was too big so I returned it and informed the owner It was on its way exactly as I had received it in original box and packaging and used the courier she requested and I obviously paid for this postage.
Her email to me two days later was extremely abrupt and rude, she accused me of lying and said that my husband wore the hat (he couldn’t have it was much larger than his head!) and that the hat had a hair on it … (enough said really…) she also said she would send me more detailed images of the condition which she never did and without any more discussion she sent the hat back to me with my emails printed off to me (which was bizarre and silly and not really good for our carbon footprint)

Honestly if you are looking for a hat or something you are unsure on size please don’t not purchase from this store as you most likely won’t get your money returned to you.

I’m also left feeling hurt and accused for a situation that was complete rubbish and out of pocket … no partial refund was offered nor was an exchange out of keeping goodwill with a customer once the hat had been returned to them.

AVOID AT ALL COSTS

Really good experience From this company, item's were delivered and received quickly. Product's received are lovely. I ordered some mens boots and they are fabulous!! Thank you!

Nothing was to much trouble and Alexis was most helpful. I bought a pair of boots and some earrings both of which I love! I also looked to get some jeans but unfortunately ran out of time but will def be back to get some. Lovely to see someone who knows what they're talking about and was really very helpful and friendly too.

I would highly recommend a visit to Wild Wild Western Wear I wanted a pair of boots and was unsure of US sizing and how the different styles come up different, the staff are fantastic - Alexis was amazing finding the right fit , we whittled it down to 2 pairs so suggested I go for a coffee to decide - there was no hard sale and after mulling it over with my coffee I went back to purchase my new boots ❤️🤠👢

Disappointed as heard great things but felt very unwelcome

The brilliant staff are all experts in their field. They’re patient, knowledgable and give amazing advice. A fantastic shop, fantastic staff.

Excellent service. Great knowledge and advice. No rush or pressure. Very knowledgeable staff. A delight to deal with.

Poor customer service. My items were defective and they offer a tiny returns window. I think they engineer this to ensure they have to refund and replace as few items as possible. I will not do business with them ever again. Beware you may be stuck with the bag, as they say.

I really cannot understand how this place has any negative reviews!
The staff are so helpful & their product knowledge is second to none. No pressure to buy the most expensive boots either, they wanted to make sure I had the best pair for me.
What a great shop - only wish I'd found it sooner!

Really disappointing. Ordered a pair of boots - they sent the wrong product, but we had to pay return postage. They then sent a replacement pair of boots which were scuffed. When contacted about this, we were advised to take it up directly with the manufacturer. From originally ordering the boots on January 3rd it has taken 3 weeks to actually have a pair, and they are damaged.

Lovely staff couldn’t be more helpful would definitely recommend

I wanted to return the product whose size did not fit my foot. The product was the only one left in stock. They claimed that the product was used in order not to get a refund. I put the product on my feet as it came and took it back as the size did not fit. It has not been worn in any way.

The company, which does not take a photo while sending the product, takes a video while opening the return cargo. With these videos and photographs, they said that they would send the product back by making us pay for the shipping fee. What I was most surprised about is what I encountered for the first time in the retail industry: They offered that they could get a refund with a 50% deduction.

Great customer service and fast delivery.

great store, excellent customer service.

Great products. Awesome customer service.