West kiss Hair Reviews 

1,058
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product and hair quality, often describing it as beautiful, soft, full, and true to length, with minimal shedding. Many appreciate the natural appearance and density of the hair, with some noting it blends so well it's mistaken for their own. Reviewers frequently highlight the exceptional customer service, mentioning prompt responses, helpful communication, and assistance with customization and order details. However, some customers experienced significant issues with delivery, including long wait times, lack of tracking updates, and concerns about the accuracy of information from the company regarding shipping status. A few other people also felt that the product quality was inconsistent, citing problems like burnt-smelling hair, mixed synthetic fibers, poor curl retention, and strong unpleasant odors that persisted even after washing. There were also instances where customers received incorrect items or found customer service unhelpful when trying to resolve product-related complaints.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of wigs and hair,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some reviewers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

I bought their new Burmese curl 22inch. From the moment I ordered their customer service was exceptional. From wig customisation (I have a small head and wig caps often come too big for me). They kept... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online marketplace
  2. Discount shop
  3. Hair extensions supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(1,058)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The curly human hair wig from Westkiss…


The curly human hair wig from Westkiss exceeded my expectations. Crafted from high-quality human hair, it feels soft and natural. The curls are beautifully defined and bounce with life. The construction is sturdy, and the wig fits comfortably on my head. Styling versatility is impressive; I can easily change up my look without worrying about damage. The wig retains its shape well and is easy to maintain. The customer service from Westkiss was excellent, addressing all my queries promptly. Overall, I highly recommend the Westkiss curly human hair wig for its quality, comfort, and style.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was A-1 the hair…

The customer service was A-1 the hair was untouchable. 🔥🔥🔥🔥 I ordered a 24 inch 13x6 straight unit I love the texture the density the quality the length is giving giving. I was so hyped the minute I opened the package. I haven't worn it yet but real soon. I am in loveeee and a loyal customer from now on I am thrilled to purchase my next unit already 😁😊🥰🥰🥰 Much Love to Westkiss Hair💋

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Curly wig-excited

Firstly my order was fast. The quality of the hair is good, soft and the it's a full wig. It is what I expected. The wig is pre-cut. I seriously love my wig, thanks West Kiss hair

7 February 2024
Unprompted review
Rated 2 out of 5 stars

I don't like the free gift that I…

I don't like the free gift that I received its really ugly and not my color this is my 2nd time not liking my gift first I didn't receive it now this I'm very disappointed

4 February 2024
Unprompted review
Rated 5 out of 5 stars

I am truly amaze by WestKiss customer…

I am truly amaze by WestKiss customer service. The continuous follow up to make sure your package arrive safely is absolutely top tier from the time it leaves their facility until it reaches your hands. Of course I am always happy with their units they are made very well and last a long time. I have tried given other companies a shot, but the units are never as advertised which is extremely frustrating. When you want that 250% density hair which you paid for that extra density , not some 150% density claiming its 250.This has happened to me way too many times. WestKiss has never disappointed. You get what you pay for with WestKiss. If you like that long hair don't care big hair look West Kiss Hair will take care of you.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

WestKiss has amazing customer service

WestKiss has amazing customer service! They confirm your order is sent to the correct address and communicate every step of the way. That was the first thing that set them apart from other hair companies!

The hair came in and the quality is amazing! I was even given an additional wig, lashes, hair cap, and crown as well!

So very happy, will be a returning customer!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Bomb.com

I ordered 4 bundles of body wave and got it installed as a traditional sew in with leave out. The hair didn’t have a smell and was pretty when it came out of packaging. I washed it and it went right back to the original body wave. The hair blends perfectly with my hair. The only downside is that it doesn’t hold a curl for that long. Other than that, it is perfect 10/10!!!

6 February 2024
Unprompted review
Rated 1 out of 5 stars

Will never purchase from this company…

Will never purchase from this company again. I purchased the wrong length by mistake and needed to exchange the item. Mind you the exchange policy is within 7 days, I’ve spent half of those days going back and forth with them through email. The wig is definitely unused and lace uncut, I sent pictures of that . Then they tried to compensate by sending me $10 credit that’s nothing. I will be buying from Luvme they have better customer and products.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Gurllll I love my wig so much

Gurllll I love my wig so much, it’s soft and everything but the lace looks a little white doesn’t matter much tho bc makeup should lover it right up. Haven’t installed it yet but I can’t wait

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Trust in them!! You won’t be let down…

The communication with the vendor was spectacular! Quick replies and I stayed up to date with everything! Very nice and helpful!!! I got my products probably a little over a week after I purchased and I am absolutely in love! The quality is perfect, no weird smells, easy to maintain and my hair is just perfect!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

The best hair ever!!

This is the best hair ever!!! I’ve purchased two wigs from this company and they’ve bought been absolutely amazing. No shedding,no tangling and THICK hair.. definitely worth the price.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Quality Hair

Westkiss has fast shipping! I have never had a problem with my hair. No smell ,minimum shedding,super soft! Would recommend to anyone. The wigs also have two bands inside for a super snug fit (I have a very small head )

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Omg THEE softest curls

Omg , they kept contact with me until I received my hair! Ladies don’t walk , runnn and buy ! The best hair I have purchased in a while, will be buy again soon! Got my hair within days

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended wig vendor

I recently purchased a wig from this company and I couldn't be happier! The communication throughout the process was excellent. They kept me updated every step of the way, even when I had concerns about the delivery. They responded quickly and provided me with all the information I needed. The quality of the hair was definitely worth the price, and I received so many compliments on it. I also loved the extra gifts that came with it. Highly recommended!

8 December 2023
Unprompted review

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