West kiss Hair Reviews 1,055

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, full, and looks natural, often mistaken for their own hair. Many appreciate the detailed guidance on customization and the excellent customer service, which includes timely updates and responsive communication throughout the ordering and delivery process. Reviewers frequently highlight the fast shipping and the longevity of the products, making them a reliable choice for repeat purchases. However, some people experienced issues with delivery, including confusion and significant delays, leading to frustration and a lack of clear information about their orders. A few customers also reported receiving products that did not match their expectations, citing problems like unpleasant smells, excessive shedding, or discrepancies in product description and quality upon arrival.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality, softness, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Order

People report ambiguous experiences with order, with some customers expressing significant dissatisfaction,... See more

Customer service

Users describe positive interactions with customer service, highlighting it as phenomenal, exceptional, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more

Rated 4 out of 5 stars

I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more

Rated 3 out of 5 stars

Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more

Rated 5 out of 5 stars

I absolutely love West Kiss Hair! This is the only company I purchase my wigs from because the quality is unmatched. The density is always full and natural, and the hair blends so perfectly that peopl... See more

Company replied


Company details

  1. Online marketplace
  2. Discount shop
  3. Hair extensions supplier

Written by the company

Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!


Contact info

3.8

Great

TrustScore 4 out of 5

1k reviews

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Replied to 21% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely love this company.

Absolutely love this company.. Previously I would buy hair from hairvivi. However the quality of WEST KISS IS AMAZING! IT CAME ready to wear. Like ❤️ blown away I did nothing to it, no plucking no bleaching and it already had a removal band. 🙏🏽💪🏽 I am a life long customer!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Best glueless wig EVER!!!

It was my first ever glueless wig because I’m more of a frontal girly but I loved everything about it. It was super easy to just put on and go out without doing too much. I didn’t have to pluck or bleach and I love that since I tend to over bleach sometimes but there has been no crazy shedding. Super affordable! There also isn’t any weird factory smell like other wigs I’ve bought. I just love everything and I’m going to keep buying hair for westkiss!!

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!. They confirmed my order was correct. They let me know when it shipped and how long it would take. It arrived early. They even let me know when it arrived. Definitely the best customer service experience I've had with a hair company. The hair is soft and bouncy so far. I've only had it in a couple days but so far so good .
November 25, 2023
The hair is still nice it straightens well and it's pretty in it's wavy state.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

I loved the kinky curly hair I ordered

I loved the kinky curly hair I ordered! The texture of the hair is amaizing. I loved that the hair comes pre bleached and pre plucked so I didnt have to do much of anything just wear it and go. I also loved that the seller communicated with me and checked to see if I recieved the hair. I will deffinetley be ordering again, this is the best expirience Ive had with an online store!

31 October 2023
Unprompted review
Rated 5 out of 5 stars

What my made my first time shopping…

What my made my first time shopping experience great, was how much the business helped and stayed in contact with me before and after the transaction was complete, offering coupons to for a next time purchase. And And how the box came with gifts to complete the wig process, I was stunned and thankful for all I received it helped save me money. I recommend anyone who is new to wearing wearing to shop here! They offer Afterpay, a option I used to purchase my glueless wig, that’s a huge plus because I didn’t have the full amount to buy the wig up front and I really wanted the item bad. I give this company 5 stars buy from here it going to be worth it.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Westkiss has the best customer service

Westkiss has the best customer service! The hair was full and lustrous. The best quality hair and lace I’ve ever had. The hair doesn’t tangle much but it does shed some, not an excessive amount but prepare to see some strands. Overall, it’s totally worth the money and with proper maintenance it can last a long time.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

I’m so in love!

This company has been so awesome to work with! The communication is 10 out of 10, along with the quality of the hair. I am so excited to purchase more from this company and to continue to work with them for all of my hair extension needs.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Thank you!

Beautiful Hair and it arrived way earlier than I expected! I was nervous that I wouldn’t get it on time for an event and was pleasantly surprised!!! The seller was very responsive and really nice throughout the entire process! I am so happy that I ordered this wig it is absolutely gorgeous!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Love this wig

Absolutely love this wig! I’ve been looking to find this specific color for a while and finally the perfect color. Also, the wig smells AMAZING. Will be purchasing again from this company in the future.

29 August 2023
Unprompted review

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