Love the hair quality, and the company provides great guidance on customization. Had some delivery confusion when I requested a change to FedEx pickup. I took a few back and forth emails to get the ri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to share my feedback regarding the wig I received. It is exactly as advertised—from the density to the length, with minimal shedding, the quality appears excellent. Although I haven’t wor... See more
Westkiss hair, hands down is gorgeous with exceptional volume! The only thing i dislike is the fact that it doesn't fit my head. They don't cater for small size heads and why should I be charged extra... See more
I bought their new Burmese curl 22inch. From the moment I ordered their customer service was exceptional. From wig customisation (I have a small head and wig caps often come too big for me). They kept... See more
Company details
Written by the company
Welcome to West Kiss Hair, your ultimate wig store! We specialise in premium quality human hair lace wigs with over 400 styles available! 100% Satisfaction Guaranteed! Buy cheap Fashion Wigs in various colors,hairstyles and lenghts online at WestKiss today!
Contact info
6-1-1101，Tianji Ideal City, Xuji Street,Xuchang,Henan, China, 461000, xuchang, China
- +8613323741050
- service@westkiss.com
- westkiss.com
3.7
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good before, amazing now
The shipping and communication is quick! I’ve been buying here from a while and can say the response time has gotten so much better. The hair I bought was a 613 unit, which is soft to the touch and bouncy! The lace is thin and the construction is beautiful. Can’t wait to buy another wig.
16 August 2023
Unprompted review
I love this wigggggggg!!!
I love this wigggggggg!!!! It’s definitely soft and preplucked as described!! All I have to do is bleach the knot and slap it on. Literally. It comes with an elastic band in the back and some free gifts! It’s worth the money sis!!
7 August 2023
Unprompted review
I LOVE the hair like always
I LOVE the hair like always. It's so beautiful and soft and the curls are to DIE for. It goes so well with my natural hair. I will be buying more. 💚
17 July 2023
Unprompted review
I wouldn't recommend this website at…
I wouldn't recommend this website at all I spent almost $400 on a wig that was nothing like the picture.. it definitely wasn't a full HD lace wig.. the wig smelt so bad I washed it the smell wouldn't come out and it would shed everywhere it was horrible the curls didn't last more then one day and also the part was horrible plus the combs where uneven and put in weird portions that made my wig look crooked.. and the worst part of all when I tried to curl it .. it would burn like it wasn't human hair. I will never buy from them again.
31 May 2023
I’ve had this wig for YEARS (yes
I’ve had this wig for YEARS (yes, YEARS!!) and I wear it very often. It has minimal shedding and for the amount of times I wear it (I made it glueless) it looks brand new. My friends and family always comment on how good it still looks and I’m about to buy a new one. Incredible quality hair, shiny, full (200 density) and best of all long lasting. Love love love west kiss
Ps: I remember that I was also traveling and bought it quite late, I sent them an email and they shipped it within maybe 4 or less days AND emailed me to ask if I had received it, just chefs kiss
20 May 2023
Unprompted review
Hair came really quick like they said…
Hair came really quick like they said no smell well packaged haven't installed it yet but I'm satisfied 😁 I love west kiss I always shop with them
11 July 2023
Unprompted review
Happy Customer…Happy Company
WestKiss provides amazing customer service. If I ever have an issue, I can email them and a response will happen as soon as possible. They are very customer-driven and communicate very well. I will continue to shop with WestKiss!
28 June 2023
Unprompted review
I am actually super happy with my…
I am actually super happy with my purchase from Wetkiss Hair! The customer service was amazing. They were super responsive on Instagram and then they sent me an email to confirm my shipping address not to mention sent me an email asking if I received the hair. I have never experienced that before. I ordered a gloomless 28 inch wig and it is amazing. I cannot wait to install it!!
14 June 2023
Unprompted review
A MUST BUY... A MUST TRY
The hair is always soft, shiny, and bouncy! I LOVE this hair company and been buying hair since the first advertisement and nothing's changed. The customer service and communication from this company is emaculate! I have two customized wigs on the way and I'm so excited! DO NOT over think your decision. I pray that you are not disappointed as I have never been with WESTKISS 🥰. You WILL be flawless sis, I can guarantee that!
14 June 2023
Unprompted review
Amazing product
Amazing product. The hair is soft and better than anticipated. Also, friendly and efficient customer service. Will definitely patronise westkiss hair again.
4 June 2023
Unprompted review
Always AWESOME!!
Always AWESOME!!! This is my second purchase and it was love at first sight. My unit is still going STRONG however I wanted to change things up since I’m starting a new job. New job….new Me. The service is Magnificently speedy!!! My time is never wasted searching…..brilliant.
24 May 2023
Unprompted review
The seller was very communicative and I…
The seller was very communicative and I really appreciated that. And the hair came out really naive too
16 May 2023
Unprompted review
Easy selection and checkout
18 May 2023
Unprompted review
This wig is giving !!!❤️ thank you
This wig is giving !!!! I’m obsessed!! The quality is definitely good! I can’t wait to buy another wig with West Kiss
15 May 2023
Unprompted review
The efficiency.
15 May 2023
Unprompted review
I’m always scared when ordering hair…
I’m always scared when ordering hair online but I watched a ton of videos on YouTube and decided to order from WestKiss! I’m so happy I did because this hair is fabulous! The wig is for my wedding I got a body wave 20” HD lace 13x6 and it’s amazing!! Exactly as described, I even got some freebies! I will definitely be ordering again!
10 May 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.