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Westminster Outdoor Living Reviews 

1,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of the garden furniture, noting stylish finishes that completely transform outdoor spaces. Shoppers also mention the knowledgeable, friendly staff who provide a welcoming, pressure-free shopping environment during their visits. Buyers appreciate the professional delivery service, observing that items always arrive on time and are handled carefully. However, some reviewers were not happy when occasional product issues arose with items like table tops. Nonetheless, people noted that these unexpected problems were typically resolved quickly and professionally by the helpful team.

What people talk about most

Product

People report high satisfaction with the product offerings and overall quality. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting that the team is incredibly helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, friendly, and professional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products on offer.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recomme... See more

Company replied

Rated 5 out of 5 stars

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could... See more

Company replied

Rated 5 out of 5 stars

Justyna and the team are super helpful, and very knowledgable. We purchased a beautiful corner sofa set, the process was very well managed, delivery was prompt, everything was assembled on site and... See more

Company replied

Rated 5 out of 5 stars

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly... See more

Company replied


Company details

  1. Outdoor furniture shop
  2. Home Furniture Shop
  3. Garden centre
  4. Garden Furniture Shop
  5. Barbecue Shop

Written by the company

Quality, Style, Value, Service: These are the very foundations of our company philosophy. They are the basis for every decision we make. The guiding force that has determined the company and its products has been a commitment to these core values. We have achieved success through consistency and investment, both in products and people. Growth, change and innovation are the qualities that define Westminster. We have 2 showrooms, located in Guildford & East Grinstead. We, as a company, are consistently inspired to embrace new ideas whilst we are always looking forward, our past of over 35 years is firmly rooted in tradition. We will never forget the value of simply, functional and comfortable furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(1,056)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality & professional service

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could and offered 2 stand-alone lights which works well.

13 November 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review. Sean, Stuart & Nigel will be delighted to hear your feedback.
Im glad we could resolve your issue
Kind Regards - Westminster

Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from browsing + advice in store to purchase +delivery. Great value and Séan and Stewart came on time and handled the outdoor furniture with care. Would highly recommend the table and chairs bought.

1 October 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your wonderful review. We are so pleased you had such a positive experience from start to finish.

Kind Regards - Westminster

Rated 5 out of 5 stars

Our second purchase from Westminster…

Our second purchase from Westminster that we are thrilled about. Awesome “White Glove” service from Stewart and Sean who were both great and carried the
Sofas all the way to the back of the house.
Can’t wait to use all the furniture !

9 October 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for purchasing our furniture again, we are so pleased with the service you have from Stewart & Sean!

Kind Regards - Westminster

Rated 5 out of 5 stars

Our second purchase from Westminster

Our second purchase from Westminster. Delivery today. Sean and Stewart were very good, professional and friendly.
I wish all delivery men are like them.

30 September 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your wonderful review. Sean & Stewart will be thrilled to hear of your feedback

Kind Regards - Westminster

Rated 5 out of 5 stars

Our second purchase from Westminster

Our second purchase from Westminster. Helpful and friendly advice from Fiona in East Grinstead and prompt and efficient delivery from Sean. Highly recommend the products and service.

16 September 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

So happy to hear you had great advice from Fiona, and the delivery was so fast from Sean

Kind Regards - Westminster

Rated 5 out of 5 stars

Fast, polite and professional.

Sean was polite and professional, delivered everything quickly, made sure to show me that each item was the correct colour and explained how to build the table in the correct way. I’m very happy with his service.

10 September 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for taking the time to leave a review. We are so happy that Sean was helpful and took the time to show you all the items

Kind Regards - Westminster Team

Rated 5 out of 5 stars

Recommendation

Sean made a big difference was very helpful and accommodating and obliging

10 September 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review! So glad Sean was able to help you
Kind Regards - Westminster Team

Rated 5 out of 5 stars

Fantastic experience from start to finish!

Fantastic experience from start to finish!
Sam was an absolute pleasure to work with—friendly, professional, and made everything so easy. The installation team was great too: quick, tidy, and efficient. And the garden furniture? Absolutely stunning. Couldn’t be happier. Highly recommend Westminster Outdoor Living!

28 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review! We are so pleased you had a great experience with Sam at our Guildford Showroom, to having an efficient delivery.
Kind Regards - Westminster Team

Rated 5 out of 5 stars

I absolutely love my new garden…

I absolutely love my new garden furniture thanks to Sam at the Guildford store. She was super helpful and made some great suggestions. Once I ordered it i was given a delivery date. 5 days later and Sean and Paul delivered it all put it up and took away all the cardboard. Simply brilliant! Love my new set and so do all my friends! Thank you Westminster!

20 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for this wonderful review! We are so glad you had such a lovely experience with Sam at our Guildford showroom, and such a speedy delivery with Sean & Paul!

Kind Regards - Westminster

Rated 5 out of 5 stars

Lovely furniture and great service

Helpful lady in the shop. Purchased outdoor sofa and chairs, very stylish and a good price.
Delivered directly to my decking by Sean and Paul.

All in all a great experience from start to finish.

7 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review, so glad you had a great experience from start to finish

Kind Regards - Westminster

Rated 5 out of 5 stars

Great product delivered by an efficient…

Great product delivered by an efficient and friendly team (Sean and Paul). Would recommend.

12 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review, Sean and Paul will be thrilled to hear your feed back

Kind regards - Westminster Team

Rated 5 out of 5 stars

Great service from Nigel at the …

Great service from Nigel at the Uckfield showroom. Delivered same day by Sean who was extremely knowledgeable and friendly.

9 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review. Nigel and Sean will be thrilled to hear your feedback

Kind Regards - Westminster

Rated 5 out of 5 stars

Sean the delivery driver phoned to give…

Sean the delivery driver phoned to give an arrival time. On arrival he quickly unloaded the table and chairs and told us the best way to build the table.
A great ambassador for Westminster.
Thank you again Sean

9 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

So glad you had a positive experience with our delivery driver Sean, he really is an asset to the company

Kind Regards - Westminster

Rated 5 out of 5 stars

Quality furniture and excellent service

We have bought all our garden furniture from Westminster over the last 18 years . Top quality products and excellent service .

4 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for a lovely review!
Kind Regards - Westminster

Rated 5 out of 5 stars

What a great place to visit

What a great place to visit, very helpful people and great selection of products to choose from.
Delivery was excellent and we can’t praise Sean enough for his patients and quality of service.
Would recommend to all my friends.

4 August 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review. Sean will be thrilled to hear the fantastic feedback!

Kind Regards - Westminster

Rated 5 out of 5 stars

Quexcellentite an understated branch at East…

Quite an understated branch at East Grinstead but I like that and it had a very calm feel. When we came in we were greeted with a smile by Sue but not in any way hassled. She was available and helpful when needed. As a consequence I think, we bought a lot more than intended! Because we weren't being hassled, we weren't wanting to run for the hills! But she was helpfully attentive whenever needed.

For delivery everything went very smoothly. The day they proposed dint suit and it was easy to change, and Sean and Paul were super helpful when they arrived. They checked everything out, did as much as I needed and wanted. Small things, but being polite and smart and courteous are so rare these days it really is appreciated.

We love our new products. Since they arrived, the weather hasn't loved us, but knowing the furniture is great, all weather furniture means it just sits there ready and waiting for when we can get out there!!

2 July 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind words about visiting our East Grinstead Showroom. Sue is a pinnacle part of our team at Westminster.
We are so glad you had a positive experience from choosing your furniture to delivery of it. Sean & Paul will be pleased to hear of your comments also.

Kind Regards - Westminster

Rated 5 out of 5 stars

We have used this company for years and…

We have used this company for years and they have always delivered second to none. All their products are the best. Sam at the Guildford store was amazing, friendly, helpful and very knowledgeable.

23 July 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you very much for your lovely review! Sam will be thrilled to hear your feed back.

Kind Regards - Westminster

Rated 5 out of 5 stars

Great Customer Experience

Sean and Paul provide a great customer service. Our second purchase from Westminster and another excellent quality and stylish item.

18 July 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind words, Sean & Paul will be thrilled to hear your feedback.

Regards - Westminster

Rated 5 out of 5 stars

Great service, great product

Another great delivery from Sean and his colleague Paul. Polite, careful and thorough from arrival to departure.

26 June 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review. Sean and Paul will be delighted to hear your feedback

Regards - Westminster

Rated 5 out of 5 stars

Help after we damaged our Settee

Westminsters customer service is overwhelming the best I have received - we damaged one of our settees and they were very responsive and came up with a solution to resolved our issue - you only get this type of customer service with quality outlets like Westminster - Thank you

15 July 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you very much for your lovely review! We aim to offer our customers the best service possible.

Kind Regards
Westminster

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