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Westminster Outdoor Living Reviews 

1,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of the garden furniture, noting stylish finishes that completely transform outdoor spaces. Shoppers also mention the knowledgeable, friendly staff who provide a welcoming, pressure-free shopping environment during their visits. Buyers appreciate the professional delivery service, observing that items always arrive on time and are handled carefully. However, some reviewers were not happy when occasional product issues arose with items like table tops. Nonetheless, people noted that these unexpected problems were typically resolved quickly and professionally by the helpful team.

What people talk about most

Product

People report high satisfaction with the product offerings and overall quality. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting that the team is incredibly helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, friendly, and professional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products on offer.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recomme... See more

Company replied

Rated 5 out of 5 stars

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could... See more

Company replied

Rated 5 out of 5 stars

Justyna and the team are super helpful, and very knowledgable. We purchased a beautiful corner sofa set, the process was very well managed, delivery was prompt, everything was assembled on site and... See more

Company replied

Rated 5 out of 5 stars

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly... See more

Company replied


Company details

  1. Outdoor furniture shop
  2. Home Furniture Shop
  3. Garden centre
  4. Garden Furniture Shop
  5. Barbecue Shop

Written by the company

Quality, Style, Value, Service: These are the very foundations of our company philosophy. They are the basis for every decision we make. The guiding force that has determined the company and its products has been a commitment to these core values. We have achieved success through consistency and investment, both in products and people. Growth, change and innovation are the qualities that define Westminster. We have 2 showrooms, located in Guildford & East Grinstead. We, as a company, are consistently inspired to embrace new ideas whilst we are always looking forward, our past of over 35 years is firmly rooted in tradition. We will never forget the value of simply, functional and comfortable furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,056)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, friendly and helpful
Definitely recoomend for all outdoor furniture

29 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review

Kind Regards - Westminster

Rated 5 out of 5 stars

Fantastic Company, Fantastic Products

Over the years I have purchased several times from Westminster Outdoor Living. Every time my experience has been faultless. Nigel has been fantastic and so has the rest of the team in the Uckfield warehouse. Our white aluminium outdoor dining set is now over 7 years old and still looks fantastic. We have just purchased an outdoor furniture set, which was delivered immediately, it looks stunning and will hopefully have the Westminster quality that has been previously proven.
Many thanks

3 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind review. We are so glad you are a repeat customer and hope you enjoy your new furniture set for many years to come

Kind Regards - Westminster

Rated 5 out of 5 stars

The furniture arrived quickly and in…

The furniture arrived quickly and in perfect condition. Had it for about a week now and very happy with the quality. The ladies at the East Grinstead showroom were lovely and helpful. Sean and Richard from the delivery team did a great job.

27 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review. We are so happy to hear of your fantastic experience from purchasing to delivery.

Kind Regards - Westminster

Rated 5 out of 5 stars

The team were excellent and helpful.

The team were extremely helpful, they provided great guidance throughout the whole process particularly on specification of products and the assistance throughout the whole experience including the designs for our patio’s.
Fiona in particular was excellent and extremely helpful and patience a great asset to your business.

18 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review! So glad you had a fantastic experience from buying to delivery

Kind regards - Westminster

Rated 5 out of 5 stars

Great chairs and great experience…

Great chairs and great experience purchasing. Very communicative. Would definitely purchase from these guys again.
Thanks Sean & Richard for great delivery and call prior.
Much appreciated.

25 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review Kerry. Sean & Richard will be thrilled to hear the kind words

Kind Regards - Westminster

Rated 5 out of 5 stars

Sean and Richard delivered my sofas…

Sean and Richard delivered my sofas this morning. They were prompt, extremely helpful and polite. I would definitely recommend their white glove delivery service. It just made everything seamless.

25 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for the review Dolores. Sean & Richard will be thrilled to hear of their fantastic service.

Kind Regards - Westminster

Rated 5 out of 5 stars

Sean & Richard were quick and efficient…

Sean & Richard were quick and efficient in delivering my parasol ..

24 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review Kirsty. Sean & Richard will be thrilled to hear about their efficient service

Kind Regards - Westminster

Rated 5 out of 5 stars

New Dusk tabletop

Sean & Richard delivered my new Dusk tabletop.
Very happy with it & even put my parasol back in for me :)
Thanks guys !

24 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thanks so much for your review Jackie. So pleased Sean & Richard went above and beyond to help you today.

Kind Regards - Westminster

Rated 5 out of 5 stars

Westminster Outdoor - Great product and Great Service

My wife and I recently visited the Westminster Outdoor Guildford Store and had an overwhelingly positive experience. Having recently had a major makeover of our garden, we were visiting on the recommendation of our gardener to buy a Westminster Outdoor parasol which was on sale. We did purchase one and it is terrific but we also ended up buying a beautiful stone round table with eight chairs and a sofa and chair set in their sale. We had a terrific experience overall. Nothing was too much trouble for Sam the store manager who helped us. She was extremely knowledgeable and gave up a lot of time to help us make our decisions. As well as great service, Westminster in our opinion offer terrific value for money. We had researched the market for garden furniture and we felt Westminster offer tremendous value for money - a high quality product at a very reasonable price. Once we had made our order, we received great service. Our products were delivered within a week by Stewart and Sam who helped assemble everything except the parasol due to our not having the ballast ready. We had a small follow up problem with our parasol once we had assembled it and Sean visited specially and resolved it without any problems. So overall we are very happy with Westminster Outdoor and strongly recommend! Thank you!

29 March 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind review. We are so pleased to hear about your brilliant experience at our Guildford showroom and also with the speedy delivery from Sam & Stewart. We are sure your furniture will last for years to come.
Kind regards - Westminster

Rated 5 out of 5 stars

Fantastic experience at Guildford…

Fantastic experience buying from the Guildford branch. Justyna was incredibly helpful, helping us move furniture around and patient as we decided on what we wanted. She had some great suggestions. Sean was also brilliant on the delivery. Very happy and will buy again!

14 April 2025
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your review. We are so glad to hear of your fantastic experience with Justyna at our Guildford showroom, and the delivery with Sean. They will both be very happy to hear of your kind words.
Kind Regards - Westminster Team

Rated 5 out of 5 stars

Great service

Sean and Paul delivered on time, were quick and efficient. A great service all round.

16 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review! Sean & Paul will be pleased to hear your kind works

Kind Regards - Westminster Team

Rated 5 out of 5 stars

Extremely pleased with our new garden…

Extremely pleased with our new garden furniture. The showroom staff were incredibly friendly, delivery speedy and Sam & Nigel did an excellent job of unpacking our furniture and ready to use straight away. No assembly and no boxes to dispose of. Superb service.

9 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for much for your review, Sam & Nigel will be so pleased to hear about your kind words regarding the delivery. We will be sure to pass on your comments to the Guildford showroom.

Kind Regards - Westminster Team

Rated 5 out of 5 stars

Simply the best!

We have purchased many items from Westminster over the years for delivery both to the UK and abroad. The quality and performance of the furniture is superb, with great service in the Chelmsford showroom from Jason and delivery and assembly by Sean and Paul always conducted on time in a highly professional and efficient manner. I cannot recommend this company highly enough. Terrific!
Paul & Gill, Essex.

16 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review! We are so pleased to hear your service with Jason at our Chelmsford showroom was superb as always. We will definitely be passing your comments onto Sean & Paul regarding their fantastic service delivering your furniture.

Kind Regards - Westminster Team

Rated 5 out of 5 stars

Exceptional quality and first class customer service

2 years ago we ordered and took delivery of lots of furniture from Westminster. A pergola, an outdoor sofa, 10 outdoor chairs and a stunning slate table. Even a fire table and daybeds. We then moved to Greece to live by the Mediterranean. It was hot and very sunny, (and idilic). Sadly, it wasn't forever, so a few months ago we begrudgingly moved back to the UK and brought all our fantastic furniture with us. I am writing this because even thought the furniture was in the hot Mediterranean for sun 2 years, the items were in amazing, like new condition. Additionally, in the move some small parts of the pergola were broken, so I reached out to Westminster to ask to buy some replacements. I spoke with Juliet who immediately offered to send them out for free. I am incredibly grateful for this and felt compelled to share the quality and brilliant service here on Trust Pilot. The items they sell are not inexpensive, but I think you really get what you pay for, (and more), with Westminster. Highly recommended.

15 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind review Tom. We are absolutely thrilled to hear the quality of our furniture has lasted the hot Mediterranean sea and you have brought it all back to the UK.
We will definitely be passing on your kind comments back to Juliet.
Kind Regards - Westminster Team

Rated 5 out of 5 stars

Superb product & service

Excellent service from Westminster from placing the order to delivery. Items were delivered within 36 hrs, Sean & Paul were polite and efficient. It’s the second time I’ve bought from this company and I throughly recommend them.

28 March 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review and kind words. We will pass the comments onto Sean & Paul! Kind Regards - Westminster

Rated 5 out of 5 stars

10 out of 10

10 out of 10
This isn’t the first time with you Westminster quality products and quality service we opted for the white glove service and it didn’t disappoint the guys with extremely helpful
On setting out with advice and taking all the rubbish away as well
Can’t wait for the Sun to pop out😎

10 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review Mark! We are so glad you will be able to enjoy the spring/summer using our furniture! We will pass on your kind words to the delivery guys.
Kind Regards - Westminster

Rated 5 out of 5 stars

Wonderful service

Wonderful service

4 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thanks you so much for your review! We really appreciate the time taken.
Kind Regards - Westminster

Rated 5 out of 5 stars

Our delivery

Our new garden room furniture delivered right on time, looks and feels great.
Big thanks to Sam and Stuart for being so tidy and efficient; service with a smile.
Great job!

4 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thanks so much for your review! Sam & Stuart will be so pleased to hear your kind words.

Kind regards - Westminster

Rated 5 out of 5 stars

The delivery of our garden furniture…

The delivery of our garden furniture was 1st class Sean and Paul put the day bed together as well as positioning the other furniture and fixing the parasols.
Jason in the Chelmsford showroom was also extremely helpful

1 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review! We are thrilled to hear of your fantastic experience of the delivery with Sean & Paul, and Jason being so helpful in the Chelmsford Showroom! They will be very happy to hear your kind words.
Kind regards - Westminster

Rated 5 out of 5 stars

Highly recommend!!

Just had our new furniture delivered! All looks great. Delivery was easy, excellent communication and Sam and Nigel were friendly and efficient.
Highly recommend going to their showrooms. We’d been looking for a while until we found Westminster - how nice to be able to sit on the furniture and have helpful, knowledgable sales people to help!
Good value too.

2 April 2025
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your review Natalie. We are so glad you had a wonderful experience from start to finish. Sam & Nigel will be thrilled to hear your kind words regarding the delivery. We hope you have a wonderful summer enjoying our furniture
Kind Regards - Westminster

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