WeTravel Reviews 487

Service was fine, was a ferry ride. But omg they send you so many follow up emails “a gentle reminder to review your trip…”

So here is your review

WeTravel SL
We tried to obtain an e-visa for Egypt through the Egyptian embassy, but for some reason we received an email from this organization. It was supposed to cost €158 for two people and take six days. Twenty-five days later, we received an email with a PDF file that was supposed to contain one of the visas. In reality, it was just the text “Dear X, Regarding your visa, kindly be informed that your e-visa had been issued, but due to a technical issue the e-visa PDF is not available to be downloaded from the portal.” When I complained, I received an email with a download link. It contained the same text again. A refund minus €9 bank charges was only possible for one of the visas, as the other one had already been issued. No direct email contact or replies to their emails possible. Everything has to be done via the contact form.

To me, this looks like fraud. Even one star is too much.

WETRAVEL SL (a company registered in Barcelona, Spain) is a separate legal entity from the San Francisco-based company WeTravel, although the names are very similar and they both operate in the travel industry.
WeTravel, the main company often referred to in tech and travel news, is a US-based travel booking and payments platform founded in 2014 that provides an operating system for multi-day group travel businesses globally. It is headquartered in San Francisco and Amsterdam.
WETRAVEL SL is a limited company registered in Barcelona, Spain, which was previously known as Think Tank Travel SL and had a low initial capital investment.
While WeTravel has a global presence and an Amsterdam office to serve the European market, there is no evidence to suggest that WETRAVEL SL in Barcelona is a subsidiary or directly belongs to the main US-based WeTravel company. The Spanish company appears to be a local entity distinct from the internationally recognized platform.

WeTravel's diversified and efficient solutions are outstanding ! I especially thank the gentle and smart young talent, Mr Amine ALLAL EL BAKHTI, for his support, hospitality, and professionalism.

Being the founder and CEO of one of the best tour operators in Madagascar, using the best online payment platform for tours and travel professionals proves to be crucially important to secure potential’s trust and convenience. If you’re looking for the best online payment platform, WeTravel is the perfect choice.

Working with Amine Allal El Bakhti at WeTravel has been an absolute pleasure thanks to his 24/7 availability to assist and dedication to his job. I can’t recommend him enough.

This is a scam company. I applied for visa to Egypt. They took the money very quickly. They cancelled my application and when I ask the refund they send me a automatic form that doesn't work. Be careful. do not use this company

I’m Dyna, the owner of dynamic-experience.com.
For some time, I had been looking for a simple and efficient solution to manage payments for my agency. Thanks to Amine ALLAL EL BAKHTI, I discovered WeTravel. He supported and guided me from the very beginning, with several meetings, constant follow-up, and immediate answers to all my questions. His availability, patience, and the quality of his assistance made every step easier and allowed me to move forward with confidence.

Since I started using the platform, I’ve been completely satisfied: everything is clear, intuitive, and perfectly suited to the needs of a travel professional. Managing payments becomes lighter, smoother, almost effortless.

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore.
It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment process is smooth, the fees are fair, and it saved me a lot of time compared to how I used to handle bookings.

I also want to mention Amine ALLAL EL BAKHTI. From the beginning, he was the one guiding me through everything. He was patient with all my questions, explained things clearly, and always replied fast whenever I needed support. He really went the extra mile to make sure I understood the system and felt confident using it.

I definitely recommend WeTravel, and working with Amine made the experience even better.

I’ve been using WeTravel for managing bookings and payments, and I am genuinely impressed with how efficient and user-friendly the system is. The platform has so many helpful features that make organizing tours and handling client payments incredibly smooth. Their fees are very reasonable, and the interface is clean, intuitive, and built with real travel businesses in mind.

A special thank you to Amine ALLAL EL BAKHTI — his support was exceptional from start to finish. He was patient, knowledgeable, and went above and beyond to guide me through the setup. It’s rare to find someone so responsive and genuinely committed to helping users succeed.

Highly recommended for any travel company looking for a reliable, modern, and cost-effective solution!

Wild World Tours offered a once a year Día de Los Muertos tour in Oaxaca, México that was unforgettable ! This experience included the city of Oaxaca's celebrations and our tour guide Maria and local guide Gabo went "all in". It was a small group of 14 so we were able to have our own private, city hotel. Our guides planned many local experiences and foods for us to try with mole, tamales, pumpkin flowers, and many of the unique tastes of Oaxaca. The Día de los Muertos ofrendas, parades and city decorations were colorful and Maria had face painting artists for us all to have "sugar skull" makeup for the celebrations. We explored the city and surroundings with Gabo to see the unbelievable ruins of Monte Alban, the cemetaries for the Day of the Dead, cooking class at a local community, along with mescal farms and tastings, textile, black pottery, and alejedrez demonstrations. The part that I liked the most was exploring the beauty of Oaxaca at the petrified waterfall and our hike to get there. Then, we traveled to the surfing, beach town of Puerto Escondido and enjoyed a sunset hike. We were able to go to a turtle camp and watch the newly hatched baby sea turtles go into the ocean. What a memory ! Thank you Wild World Tours for showing me the traditions of Oaxaca.

Molly was always available if we had a question. She was quick to respond and always followed up in a timely manner. We will miss her yet glad to know she will still be on the WeTravel team!

I enjoyed my experience with Molly she was very helpful and for sure a people’s person . Thank you.

They denied my account without giving any clear explanation. I provided all the requested documents and valid information, yet they simply sent a generic message saying my business “does not comply.” No details, no transparency, and no opportunity to clarify or fix anything. Very disappointing and unprofessional experience.

We had an amazing time in Egypt. Ahmed was a great guide!

Hiba Essahli from We Travel was just outstanding, very responsive at any time we needed her, she helped us to get back our access to our account that we couldn't do after many emails straight away after explaining the issue to her. Briefly Hiba is the best.

As the Manager of Kosa Surf Morocco, I can honestly say that WeTravel has made our lives so much easier since we implemented it on our website.
It works perfectly as a booking system — our clients feel much more confident, they see us as more professional, and they have greater security when booking their trip. For us, it gives peace of mind knowing we receive deposits and even full payments in advance, while also automatically collecting all client details. On top of that, it has massively improved how we manage our rooms and overall booking procedures.
And the best part? It’s completely free (we don’t use the Pro version) — the only cost is the small fee that WeTravel takes per booking, which is absolutely worth it.
But what truly sets WeTravel apart is the incredible human team behind it. I want to give special thanks to Hiba Essahli, Account Executive based in Casablanca, for the outstanding support she has always given us. She’s not only attentive, available, and solution-oriented — she’s even become an e-friend to us along the way. Honestly, I would give her 50 stars if I could.
Also a big thanks to João Simões, our new Account Manager, who has already been fantastic in his support and professionalism.
We couldn’t be happier with WeTravel and recommend it 100% to anyone in the travel and hospitality industry!

I have been using WETravel website for bookings for many years when i was managing the El Sabanero Yoga Retreat and once I started my own retreat at the Seis Playas hotel I of course returned to We travel as my Credit Card Processor of choice.
You can select who pays the charges for Processing and their fees and it saves a lot of money if you let the client pay the processing fees. Of course if you have preferential clients you can decide to pay for the processing fees.

Payout process is easy and you can even choose to accept partial payments from Clients making it easier for them.

I can recommend their Credit Card processing not just for the Travel industry but for other businesses as well and I started using them for my Web hosting business as well now saving me money over using services like PayPal.

I wish they would incorporate Recurring billings into their system which would make it even better.

Regarding trip insurance?

Know that they will deny your claim if you have any pre-existing conditions.

Amazing experience, amazing staff and beautiful places. Definitely a must do if you come here.

Awesome experience at Koh Tao

The crews are all nice and the tour itself was well organised.
Also the ferry was better than any other tour's, meal as well. (Served with free sandwiches and fruits)

I saw a lot of turtles and baby shark for the first time.

Very recommend

Jennifer Rice was very Misleading, I had to Cancel my Trip due to Medical Reasons. My money in the amount of $2500 hasn't been applied to the Hotel she has pocketed my funds. Now she has been unresponsive to my email rude. While every month she emailed me reminding me of my payments. I don't recommend Jennifer Rice. Thanks Chanda Oglesby