WeTravel Reviews 

I’ve been using WeTravel for managing bookings and payments, and I am genuinely impressed with how efficient and user-friendly the system is. The platform has so many helpful features that make organizing tours and handling client payments incredibly smooth. Their fees are very reasonable, and the interface is clean, intuitive, and built with real travel businesses in mind.

A special thank you to Amine ALLAL EL BAKHTI — his support was exceptional from start to finish. He was patient, knowledgeable, and went above and beyond to guide me through the setup. It’s rare to find someone so responsive and genuinely committed to helping users succeed.

Highly recommended for any travel company looking for a reliable, modern, and cost-effective solution!

Wild World Tours offered a once a year Día de Los Muertos tour in Oaxaca, México that was unforgettable ! This experience included the city of Oaxaca's celebrations and our tour guide Maria and local guide Gabo went "all in". It was a small group of 14 so we were able to have our own private, city hotel. Our guides planned many local experiences and foods for us to try with mole, tamales, pumpkin flowers, and many of the unique tastes of Oaxaca. The Día de los Muertos ofrendas, parades and city decorations were colorful and Maria had face painting artists for us all to have "sugar skull" makeup for the celebrations. We explored the city and surroundings with Gabo to see the unbelievable ruins of Monte Alban, the cemetaries for the Day of the Dead, cooking class at a local community, along with mescal farms and tastings, textile, black pottery, and alejedrez demonstrations. The part that I liked the most was exploring the beauty of Oaxaca at the petrified waterfall and our hike to get there. Then, we traveled to the surfing, beach town of Puerto Escondido and enjoyed a sunset hike. We were able to go to a turtle camp and watch the newly hatched baby sea turtles go into the ocean. What a memory ! Thank you Wild World Tours for showing me the traditions of Oaxaca.

Molly was always available if we had a question. She was quick to respond and always followed up in a timely manner. We will miss her yet glad to know she will still be on the WeTravel team!

I enjoyed my experience with Molly she was very helpful and for sure a people’s person . Thank you.

They denied my account without giving any clear explanation. I provided all the requested documents and valid information, yet they simply sent a generic message saying my business “does not comply.” No details, no transparency, and no opportunity to clarify or fix anything. Very disappointing and unprofessional experience.

We had an amazing time in Egypt. Ahmed was a great guide!

Hiba Essahli from We Travel was just outstanding, very responsive at any time we needed her, she helped us to get back our access to our account that we couldn't do after many emails straight away after explaining the issue to her. Briefly Hiba is the best.

As the Manager of Kosa Surf Morocco, I can honestly say that WeTravel has made our lives so much easier since we implemented it on our website.
It works perfectly as a booking system — our clients feel much more confident, they see us as more professional, and they have greater security when booking their trip. For us, it gives peace of mind knowing we receive deposits and even full payments in advance, while also automatically collecting all client details. On top of that, it has massively improved how we manage our rooms and overall booking procedures.
And the best part? It’s completely free (we don’t use the Pro version) — the only cost is the small fee that WeTravel takes per booking, which is absolutely worth it.
But what truly sets WeTravel apart is the incredible human team behind it. I want to give special thanks to Hiba Essahli, Account Executive based in Casablanca, for the outstanding support she has always given us. She’s not only attentive, available, and solution-oriented — she’s even become an e-friend to us along the way. Honestly, I would give her 50 stars if I could.
Also a big thanks to João Simões, our new Account Manager, who has already been fantastic in his support and professionalism.
We couldn’t be happier with WeTravel and recommend it 100% to anyone in the travel and hospitality industry!

I have been using WETravel website for bookings for many years when i was managing the El Sabanero Yoga Retreat and once I started my own retreat at the Seis Playas hotel I of course returned to We travel as my Credit Card Processor of choice.
You can select who pays the charges for Processing and their fees and it saves a lot of money if you let the client pay the processing fees. Of course if you have preferential clients you can decide to pay for the processing fees.

Payout process is easy and you can even choose to accept partial payments from Clients making it easier for them.

I can recommend their Credit Card processing not just for the Travel industry but for other businesses as well and I started using them for my Web hosting business as well now saving me money over using services like PayPal.

I wish they would incorporate Recurring billings into their system which would make it even better.

Regarding trip insurance!?!?

Customers should understand that many policies may deny claims related to pre-existing medical conditions, depending on the policy terms and exclusions. It's important to read the fine print before purchasing coverage.

From a customer-service perspective, simply stating that the insurance is handled by a third-party provider isn't enough. People purchase trip insurance because they want peace of mind and protection when unexpected situations arise.

Travel companies should do a better job of helping customers understand what is and isn't covered, explaining common exclusions, and providing clear guidance before a purchase is made. Transparency builds trust, while surprises during the claims process create frustration.

Customers aren't just buying a policy, they're looking for reassurance and confidence that they'll be supported when something goes wrong.

Amazing experience, amazing staff and beautiful places. Definitely a must do if you come here.

Awesome experience at Koh Tao

The crews are all nice and the tour itself was well organised.
Also the ferry was better than any other tour's, meal as well. (Served with free sandwiches and fruits)

I saw a lot of turtles and baby shark for the first time.

Very recommend

We initially booked a family trip in February 2025 through We Travel/WanderwithFaithh, with Faith Toure' as our travel agent. Our deposits were processed between February 7th and February 10th, 2025, and the final payment was made on June 20th. Despite reaching out to Faith multiple times for travel information, we only received sporadic responses. As our travel date approaches, we have started contacting her daily via calls, emails, and texts, but we still have not received any replies.

On June 20th, after numerous attempts to reach someone, we finally connected via email with a young man named David from We Travel. He informed us that We Travel could not initiate a refund or connect us with another travel agent, as they primarily serve as the booking and payment platform for trip organizers. On June 25th, he recommended that we seek restitution through our financial institution.

This response was baffling, especially since We Travel was the entity that processed our payments. At this point, we feel like we were scammed out of a total of $12,150 and that wire fraud is a possibility. No legitimate documentation has been provided by Faith Toure’ or We Travel.

Esp. if you're coming from outside the US, UK, and Western Europe and have no choice but to use card payments for your tour. DO NOT USE.

I am writing to express my sincere gratitude for Nader Abdelrehim his outstanding support and dedication. His initiative in introducing Egypt Day Tours to other partners in Africa has opened new avenues for collaboration and growth, and we are truly appreciate his efforts.

This initiative and willing to go beyond the scope of services / initial expected cooperation has really given me a strong belief that WeTravel is really about doing meaningful actions other partners and collaborators. It did inspire me to get more involved with the programs / webinars that you guys make.  It's reassuring to know that we are aligned with individuals and organizations that prioritize mutual success and collaboration.

Once again, thank you Nader for your invaluable support. We look forward to continuing our successful partnership and exploring new horizons together.

Warm regards,

M Attar

I am very disappointed with WE Travel. For over two months, I’ve been waiting for the correct booking links to be added to my website – something that should be simple, but has not been properly handled.

Even more frustrating is the fact that I’ve been trying to access the funds that were already transferred to WE Travel, and for over a week now, I haven’t been able to receive them. Due to technical issues, I can’t even enter my bank details, and there seems to be no effective support to resolve this.

Their communication has been unprofessional, and what they promise at the beginning simply doesn’t match reality. They show little understanding of how websites work and seem unwilling to manage issues responsibly. If you point something out, they often shift the blame back to you.

Multiple contacts and attempts to find a solution have, unfortunately, not helped. I’m more than disappointed – I’m now truly concerned about everything that has happened over the past two and a half months. This platform has not delivered what was promised and has caused unnecessary stress.

Such a wonderful onboarding experience with Hose. Very Easy and user friendly . He was very patient and encouraging . Cannot wait to share and use this platform .

I was trying to host a rest retreat through WeTravel and paid for subscription. During the verification process, wetravel sent us an email stating that they can not approve us as a user for their accounts due to their "guidelines". I believe there was some discriminatory issues involved.

Response to WeTravel's response posted on 5/1: Unfortunately, everything they have "prohibited" does not apply to my business and only proves their discriminatory actions further. If an business cannot state why they are "denying" someone access to their platform, it continues to prove the point. They don't have transparent communications and business operations. BEWARE! Please do not do business with this company.

Wetravel should be avoided as their payment procedures require users to not only pay "transfer fees" but also to use Wetravels exchange rates which are quite unreasonable compared to the rates used by banks. In a recent situation I had, wetravel wanted a fee of 41 Euros to make an international payment but their system also forced me to use their exchange rates which added more than 250 Euros to the cost compared to the exchange rate my bank would use.

Amazing support and I highly appreciate the assistance offered by the gentleman in charge of Egypt