WeTravel Reviews 

519
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the intuitive platform, noting that it greatly simplifies organizing group trips and managing booking payments efficiently. Many users also mention the incredibly helpful support team, pointing out that representatives are responsive and guide them smoothly through setup. However, some customers also noted frustration regarding unexpected credit card surcharges and delayed fund availability after completing transactions. Others reported that unexpected account denials lacked clear explanations or transparent communication from the company. Additionally, a few reviewers experienced significant difficulties reaching customer support when urgent technical problems occurred.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly across different accounts. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting starkly contrasting experiences... See more

User experience

People report positive experiences with user experience, highlighting that the platform is intuitive,... See more

Service

Customers had ambiguous experiences with service, as while some reviewers praised the helpful account... See more

Staff

Clients share positive opinions on staff, frequently praising representatives for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibilit... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for th... See more

Company replied


Company details

  1. Software company
  2. Payment service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(519)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extensive experience in the field of online payment

As CEO, I understand the critical importance of reliable and efficient payment platforms for our business operations. We Travel has consistently proven to be an invaluable partner in this regard. Their platform's robust infrastructure and seamless functionality have significantly streamlined our financial processes.
Beyond the technology, what truly distinguishes We Travel is their exceptional customer service. In particular, I want to commend Nader Abdelrehiem. His proactive communication and unwavering commitment to client satisfaction have been exemplary. He demonstrated a deep understanding of our needs and ensured a smooth, transparent experience from start to finish.
In today's fast-paced business environment, such dedication is rare and highly valued. We Travel, with professionals like Nader, provides the level of service and reliability that is essential for any organization striving for excellence. I confidently recommend We Travel to any business seeking a top-tier payment solution. They have earned our complete trust and are a key component of our operational success.

1 July 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

The best that technology got to offer us

We Travel has truly redefined my expectations for payment platforms. As a startup our company Luxury Tours Egypt has seen a huge difference.

From seamless transactions to exceptional customer service, they consistently exceed expectations. What sets them apart is their unwavering commitment to excellence, both before and after the sale. The platform itself is intuitive and reliable, making payments effortless.
However, the true gem of We Travel is their team, and in particular, Nader Abdelrehiem. Nader's dedication to customer satisfaction is unparalleled. He was incredibly present throughout the entire process, providing clear and thorough communication every step of the way. His responsiveness and proactive approach made me feel valued and supported. It's rare to find such personalized service in today's digital world.
We Travel's platform, combined with Nader's exceptional support, makes them a perfect payment solution. I highly recommend We Travel to anyone seeking a reliable and customer-centric payment platform. Thank you, We Travel, and especially Nader, for a truly outstanding experience!

10 May 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

WeTravel Simplifying our Clients…

WeTravel Simplifying our Clients Booking and Lives. Previously we were using a homegrown system and spending way to much time managing payment links and questions about remaining payments. Implementing WeTravel and integrating with our website has saved us countless hours and let clients manage their payment information in a more secure way. It's great. In addition our assigned support specialists - currently
Molly Wenske has been fantastic in responding to any questions and proactive in letting us know about helpful feature releases. I am happy to recommend WeTravel.

9 March 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

WeTravel is a fantastic product with…

WeTravel is a fantastic product with excellent customer service. We have streamlined operations significantly by switching to WeTravel—making our jobs much easier and more efficient.

14 February 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 1 out of 5 stars

This company is in business with scammer companies

Really not to be trusted at all. Clearly in bed with scammers just for profit. We informed WeTravel that the company they advertise just takes money and does not do tours with no refunds. They did not care at all. Clearly this is not a company anyone should be using. But you've been warned, up to you to sort out these people or just continue to be scammed. The company is monteverdetourscr.com - we have given WeTravel the information to take this company off their site - they said they 'take it seriously' and would 'look into it' and reply to us on this - yes, yes, yes, they didn't and they have not - so.... the scam continues - and monteverdetourscr.com keep taking people's money and do not give back. WeTravel are associated and not taking any responsibility for the payments they take - promises are not actions WeTravel.

15 January 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Thank you for sharing your feedback. We’re sorry to hear about your experience with your booking.

WeTravel is a payment platform that travel providers use to collect payments, but we are not directly involved in organizing or operating the tours. That said, we take reports like this seriously and want to help where we can.

Please reach out to our support team at info@wetravel.com with the details of your booking so we can review your case further.

Thank you and once again our apologies for any frustration caused.

The WeTravel Team

Rated 1 out of 5 stars

Unprofessional and Unreliable – They Froze Our Funds Without Explanation

We have been working with this company for two years, and out of nowhere, they informed us that they would no longer work with us. On top of that, they put our money on hold without any explanation. They are not responding to my messages, and there is no way to contact them by phone. Their lack of communication and transparency is extremely unprofessional and unreliable. This situation has put us in a very difficult position, as we need those funds to pay for our services. Freezing our money without any clarification is completely unacceptable.

1 February 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi Laura,

We understand that this situation may be frustrating, and we want to assure you that our team has thoroughly reviewed your case. Our Payments team has already been in touch to provide details regarding this matter, and we have communicated the next steps directly with you.

While we’re unable to share specific details here, we encourage you to refer to our latest message for further clarification. If you have any additional questions, please don’t hesitate to reach out through the available support channels—we’re here to assist you with this case.

The WeTravel Team

Rated 5 out of 5 stars

Excellent Product and Service

I highly recommend WeTravel. As a small tour operator, WeTravel has streamlined my tour design and booking process so that I can focus more on developing my customer base and selling tours. The finished product looks so good and is so easy to distribute to prospective clients and through social media. I'm really glad I have found WeTravel.

4 February 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Molly from WeTravel

Molly from WeTravel has been stupendous! Any time we run into issues, she's right there to assist. Aside from just our email interactions, she also has taken the time to consult privately with us to ensure that we understand all of the capabilities of the WeTravel software, as they would apply to our specific needs. She has provided aid and guidance in some of our panicky times, and always does so with grace and patience. She is truly an amazing support for our business!

3 February 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 1 out of 5 stars

Avoid Using for Personal Travel

The lack of customer service with this company is shocking.
I have created an account with them to join a trip.
My password was showing on the page without me realizing it, until few days after my account was created. This should have been a red flag for me.

I have not received a response from them.
I tried to delete my account but could not find anything once I log into their site to help with the process. After I checked all their FAQs and Help Center I emailed them.
I have no way to confirm that my cancellation (made more than four months before the Trip is due to start) has been received by the Tour Organizer, which is another story in itself.

I wonder if all the positive reviews are fake. I wish. had taken the time to check the reviews before I created an account with them.

14 January 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi Sandra,

Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand how frustrating it must be to feel unsupported in resolving your concerns.

To clarify, WeTravel is a payment and booking platform used by travel organizers, but we do not manage the trips, set cancellation policies, or process refunds directly. These aspects are determined by the travel organizers who use our platform. We recommend reaching out to your trip organizer directly to confirm the status of your cancellation and any applicable refund policies. If you need assistance in finding their contact details, we would be happy to help.

Additionally, we understand your concerns regarding account management. If you would like to request the deletion of your account and associated data, you can do so by submitting a request through this form: https://product.wetravel.com/data-request-web-form Our team will process the request as promptly as possible.

We apologize for any confusion or inconvenience you have experienced, and we truly appreciate your patience.

The WeTravel Team

Rated 5 out of 5 stars

Off To A Great Start With We Travel!

We joined We Travel in December and the team has been so helpful in guiding us during our transition to We Travel! Jenny was great getting us started and responded to our questions quickly. We were nervous about moving from Jenny, who helps accounts get started, to our new account manager, Molly. But, Molly has picked right up where Jenny left off. She has been super helpful to us! Her experience with We Travel as a travel agent prior to joining the We Travel team has proven to be priceless. She understands and offers solutions from her experience that have been so helpful to us and have saved us time in the long run. Molly is professional and personable, a combination that I appreciate! I can't say enough good things about Jenny and Molly! If you have the pleasure of working with them, you will not be disappointed!

16 January 2025
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Great experience

Alexis was always responsive and available to assist us in a very professional manner.

6 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Alexis is great!

Alexis is always happy to help and to give us solutions as fast as possible. He also gave us suggestions to keep improving and growing as a business that uses Wetravel. Thank you Alexis!

21 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Far Horizons loves WeTravel!

High level of customer service from Brandon Hartman and the entire team; quality of product and potential for new features; WeTravel listens to what their clients needs and makes concerted efforts to implement changes as requested.

15 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Ease of use & unbeatable customer service

We have been working with WeTravel for a couple of years now, and it has, quite literally, been a game-changer for our business.

Aside from ease of use for both us and our valued guests, the customer service is prompt and helpful.

Brandon always responds quickly and offers continued follow-up as needed.

WeTravel consistently adds new features - some of which we have personally requested.

They are a great partner for our travel company!

15 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

Easy payment links and refunds

Easy payment links and refunds, easy to configure and share. Their backoffice support is really efficient, Carla helps us whenever we need some guidance on the system or about payments in installments.

Thank you !

Greetings
Alvaro

13 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you very much for your kind feedback!😊

Rated 5 out of 5 stars

We have had a great experiences working…

We have had a great experiences working with WeTravel and our business account manager Molly Wenske is tremendous to work with. Her professional approach, knowledge of our industry and creative ideas have help our business dramatically

13 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Highly Recommended

We (Happy Gringo Travel) have been working together with WETRAVEL over the past decade now to set up online trips and charge our clients. Throughout this time they have always been a delight to work with. They genuinely listen to us when developing their product enhancements, and give very personalised service. Above all, the WETRAVEL platform is a huge plus to our business in facilitating quick and easy payments with our clients. I highly recommend their services :)

12 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi, thank you for your wonderful feedback!😊

Rated 5 out of 5 stars

Small customer but big welcome and service!

We are a small charity but received the welcome and assistance that a large international corporation would expect. In particular, Nadine Gregorio and Dominique Ventura have been outstanding in getting us up and running on the WeTravel platform.

11 November 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

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