We've Got The Key Reviews 1,453

Useless avoid as these guys will say they have ordered your key and when you call for an update they will say yes it is in transit and oh we will call you back after another update. Month later they will tell you we had a error on the system and realised the key was not ordered, in other words they lied to me through out stating the key is in transit when they had not ordered this. They will never return your call back and are clueless lies and lies avoid at all cost.

Had a brilliant experience. With 5 * customer service . I loss my in Spain . When I landed back at Gatwick my key was waiting for me at my van .thank you all again.

Had a great experience with We’ve Got The Key today. Locked my keys in the car with my grandson in the rain and these guys had me on the road within an hour. Great service, highly recommended.

Worst company going wouldn’t recommend to my disabled nanna who can’t drive I was waiting for a part for my corsa they said I had to pay in full there and then and the part could take 21 days the full 21 days was up and still no part arrived then it went to 24 days then I had to get a refund so struggled for over a month with no car lucky I didn’t have kids to look after wankers

**AVOID AVOID AVOID** Absolutely shocking service from this company. Would strongly suggest you find an alternative company to these as the service provided was also poor. Had to email numerous times to get a reply, once they get the sale they dont bother and get spoken so rudely too for even chasing up on the part. I had an ignition lock issues which was told be the sale advisor could take up to 3-5 working days to get the part and be fixed which was ok with me. He also advised on rare occasions it could take up to 21 working days. For a part to take 21 working days is ridiculous! I also mentioned my car was in a private car park which if left will be getting fined but We've got the key were not bothered. Once the sale was through no after sale or updates were provided unless i had to chase up. Being without a car for 2 weeks was not ideal but thought it would be fixed within 10 days. When called they stated the part will take 21 working days. By then i cancelled my service within the 14 day cooling off period but still charged me £120 (plus the £90 fine) for a service which i did not even get. Was out of pocket by £210. Please for your benefit avoid using this company unless you dont mind waiting months to get your car fixed!

I booked We’ve Got The Key over the bank holiday weekend (through an RAC referral) and they can only offer a slot after the holiday. I cancelled later the day before anyone arrived. Despite this, the company kept most of the payment. Their service would have been much more expensive than what other locksmiths charged, and they didn’t even show up.

The cancellation terms were not made clear during the booking call, when I was under pressure trying to provide card details with everything locked inside the car. Under the Consumer Contracts Regulations 2013, customers normally have 14 days to cancel if no service has been provided. Keeping £120 in this situation felt unreasonable and disproportionate.
I am now trying to file an investigation with them and get my recording back.

I eventually found help locally. The first locksmith arrived within 15 minutes but couldn’t complete the job as he didn’t have the right keyset — however, he clearly identified the exact key model we needed. The second locksmith phoned late but arrived within an hour and successfully solved the issue for £85. Both were straightforward, reasonably priced, and transparent about what they could and couldn’t do. Unlike We’ve Got The Key, neither required payment in advance — we only paid once the job was completed, which felt much fairer.

This experience showed me that not only was We’ve Got The Key’s cancellation fee unfair, but the total charge would have been far above what other locksmiths quoted. I’m sharing this so others are aware of the policy before booking.

Really helpful , so grateful for your help Dan & Karl , really lovely efficient service. Thank you !

Such professionalism and perseverance from Josh and then Peter to sort out the car. Fantastic job guys.

Took off three stars because of the price and cancellation fee. My keys were locked in the boot and we were 250 miles from home. RAC wouldn't help (now cancelled) so they put me to these. It must be one of the RAC directors' relatives; £144, has to be paid in advance and if cancelled they keep £100, just to come out and pick a lock that took no more than 10 minutes. The 'Service', and the guy who came out were both great. It took about an hour and a half to get out to us, on a Thursday morning to a hotel car park off a dual carriageway with no traffic problems. Just far too expensive for what it is, and it's like being held to ransom, pay up or stay where you are.

Very happy with my experience. The phone service was excellent. Responding quickly with quotes on different services. I was resched within 30-40 minutes. Which after spending a while calling other services that could not cover the area or get to me within the day it was a relief. They were well equipped and resolved my issue efficiently. I would highly recommend this service.

This is a scathing review. I lost my car key, called them and they they promised to be with me that day. They took the payment as they would do and then called me back half an hour later to say that they would need to have paid someone overtime (I called them at 10am) so they weren't prepared to do that that they would be out next day. Got a call the next day to say sorry, they would need to order in a part and it would be at least 3 days. They refused to refund me on the day, I had to wait 2 days for that only to be told that it would be another 3 days to have to wait on the refund. This company is a joke. Avoid if you need anything other than a tonne of stress in your life

Edit - a reply to their reply. They gave no indication of having to order in parts and gave the impression that they would be out that day and it would be sorted. Also, holding onto my money for an extra 5 days after I request a refund is inexcusable. They basically had me to ransom and had I not have had the means to self fund an addition payment to a reputable company, They would have had me over a barrel. No doubt this is a tactic they have exploited in the past. Stay away from them. Platitudes and apologies are not a substitute for integrity and the premium service you charge for

Alex amazing guy!!!highly recommend this company..

From the first encounter on the phone with Peter til Dan finished the job the whole experience was fantastic. Both polite and friendly.

Woke up to my car not unlocking this morning with keyless entry, (even after changing the battery), or using the actual key blade. Rang RAC who passed me onto We’ve Got The Key. Had a guy out within the hour, who was able to gain entry, and have me on my merry way. 10/10, friendly. Would recommend to others.

Didn’t know what to do when I realised my key wasn’t communicating with my car, a Google search found me We’ve got the key”, easily made an appointment that suited me and the technician arrived on time. I was not convinced he’d be able to sort my issue but he did, I was chuffed to bits.
Excellent service.

Locksmith arrived at the time stated. Pete gave five star service and was very friendly.

Speed of attendance, and opening the car was excellent, bit expensive but efficient service

I’m extremely pleased with this service. I was able to get an appointment the next day and the keys were made within 20 minutes. The locksmith was very polite and respectful. I would highly recommend we’ve got the keys!

My locksmith was friendly, professional and efficient.He had my car unlocked and my key in my hands in a couple of minutes.I would definitely be recommending their service to friends and family.

Excellent service, on time service. David was very professional and skillfull.