I should very much like to applaud and commend the fantastic service from 'We've Got The Key'. At initial contact, Jasmine was thorough, friendly, personable, engaging, and such a pleasant person to t... See more
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Review summary
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Reviews shaping this summary
Had a previous review but couldn't access my account to update it - After more clarity, The locksmith that came out (John) was very kind and supportive, and managed to get my key programmed and go... See more
Company replied
Control room very helpful and efficient. Gave good clear answers to any questions. Technician texted to say he was on his way, turned up on time, didn't mind waiting few minutes for me. Again very h... See more
Excellent job: The gentleman who answered my phone call was very understanding and explained clearly what would happen. I was very impressed with the locksmith who got me into my car. He was thoro... See more
Company details
Written by the company
We provide emergency and non-emergency auto locksmith services throughout the UK. Our locksmiths are on duty 24 hours a day, 7 days a week, so you are never left out in the cold. We’re always on hand to help.
Contact info
Unit 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603367100
- info@wevegotthekey.co.uk
- wevegotthekey.co.uk
3.8
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Unlocking my car
My car locked itself with the key card still inside.
I had used We've Got the Key previously and found on both occasions the service to be excellent.
The operator I spoke to on the phone, Pierce, was extremely helpful and patient as I was in a remote spot and having trouble with signal on my mobile.
When I managed to confirm my order someone was with me in less than an hour and I was updated on their progress on route to me.
Entry was gained to my car speedily and cleanly and I was on.my way again.
Excellent service.
2 July 2025
Unprompted review
Reply from We've Got The Key
Good afternoon Simon,
Thank you so much for taking the time to share you feedback with everyone. What's so nice to see here is that you feel you've had the same great service over more than one occasion, this consistency is really nice to see, and the team will be really pleased with this.
I will be certain to let Pierce know of your mention. Thanks again Simon.
Best regards,
WGTK
Terrible company
Was directed to this company from rac and they were nothing but terrible.
Paid the fee in full over the phone and was told that the locksmith would be with me within two hours. Four hours later I rang the company and was told there locksmith was still going to be over two hours away and if I wanted to cancel they are going to keep every penny of my money. Had my partner ring them after another hour and they told her that they’d given another job to the locksmith as it was in the same city as his last job. Adding another two and an half hours on and the person on the phone said it was because of traffic. Phone operator was smarmy when I asked about a refund and why do they keep the money and just said that’s the policy.
2 July 2025
Unprompted review
Reply from We've Got The Key
Good afternoon,
Thank you for taking the time to provide this feedback, and bringing this to our attention. We are very disappointed to hear of the service standards that you are describing; these do not sound like the standards that we expect from any of our expert members to be upholding, and we would certainly like to review this with you to ensure that nothing has been overlooked, and that your dissatisfaction is addressed properly.
Please contact us via our complaints@wgtk.co.uk email, we will be only too happy to revisit this with you in pursuit of an appropriate resolution to the raised concerns.
Best regards,
Lewis
Customer Service Manager
Faulty key
I purchased a spare key as my second original had broken battery fittings. It worked for a couple of weeks, then failed. I had a second visit and the man was unable to fix it,I am refused a refund, they tell me its a fault with the car, my original key works perfectly. They tell me to get the car checked at a main dealership, that would cost more than the faulty key
1 July 2025
Unprompted review
Reply from We've Got The Key
Good afternoon, David,
Thank you for your feedback, however, we are admittedly a little uncertain of the 1 star score justification.
Our expert locksmiths attended your vehicle one more than one occasion to be certain that the failure to supply a key was due to an underlying vehicle issue—not within our control, unfortunately—and that your vehicle would be required to attend the dealership for further examination out-with the scope of an auto locksmith.
Although an unfortunate outcome, this is nothing we have control of, therefore our call-out service fee remains, and perhaps your 1 star rating is unfairly misplaced here.
Nevertheless, we hope you have a smooth continuation of this troubleshooting,
WGTK Team
Be warned avoid this company at all…
Be warned avoid this company at all costs.Can't write to much at the moment as I'm taking legal action against them but was lucky enough to have evidence and recorded phone calls from there staff.Never thought that I would need them.Also never pay them upfront that kind of way to conduct business speaks volumes
30 May 2025
Unprompted review
Reply from We've Got The Key
Good afternoon, Marc,
Thank you for your feedback. I understand that there is currently an active complaint case for yourself that is being reviewed by our complaints team, in-line with our complaints handling process, which I am sure you are aware of.
Best regards,
WGTK Team
Great service
Great service. Good communication and quick efficient service. Would definitely recommend.
29 June 2025
Unprompted review
Reply from We've Got The Key
Good afternoon Helen,
Thank you for taking the time to offer a review here, sharing your experience with everyone. Your recommendation means a great deal to us, and we are delighted that you feel we earned it.
Kindest regards,
WGTK
Really good prompt gave advice very pleased
Came out early good advice given very happy with the job done
29 June 2025
Unprompted review
Reply from We've Got The Key
Good afternoon Karen,
Thank you ever so much for your kind words and 5 star rating. We are really glad to have met your expectations and beyond.
Best wishes,
WGTK
Really satisfied
Really satisfied! Zak arrived earlier than expected, very professional and got me back in the car within minutes. Top tier service. Would highly recommend. Zak was super friendly as well
26 June 2025
Unprompted review
Reply from We've Got The Key
Hi Mykle,
Thanks so much for the great review! We’re really glad to hear Zak got to you quickly and had you back in your car in no time. He’s a real asset to the team, and we’ll be sure to pass along your kind words — he’ll really appreciate it!
It’s always great to hear when our service hits the mark. Thanks again for the recommendation — we’re here whenever you need us.
All the best,
The WGTK Team
Brilliant Service
I was forwarded on to WGTK by RAC and i was not disappointed.
Cost is not excessive in my opinion (and i was talked through how to pay despite purse being locked in car too)
I was kept well informed of expected arrival time and the locksmith turned up sooner than expected.
Very helpful, polite and chatty, and opened my car super fast, no damage or hassle.
I would 100% use again and recommend to everyone. Thankyou WGTK!
13 June 2025
Unprompted review
Reply from We've Got The Key
Hi Georganna,
Thank you so much for your lovely review! We're really glad to hear that your experience with WGTK lived up to expectations after being referred by the RAC. It's great to know our team kept you well-informed, made payment easy despite the circumstances, and got you back into your car quickly and without any fuss.
We’re especially happy to hear that our locksmith was not only fast and efficient but also friendly and polite — that’s exactly the service we aim to provide every time.
Your recommendation means a lot to us. Thanks again for choosing WGTK — we’re always here if you need us in the future!
Warm regards,
The WGTK Team
Highly recommended!!
I got locked out of my car while in work as I was in a rush. Needless to say after eight hours the battery had insufficient charge to allow my fob to work and the manual blade would not work
Control room team very efficient and extremely knowledgeable about about the service they provide. Their locksmith “Carl” kept me well informed about how far away he was from my location. When he arrived the pick kits wouldn’t open the door lock on my Toyota so he had those “old school “ with air jacks and a long hook. He got my car open and jumpstarted within 15 minutes of arrival. I am so grateful. Thanks again Carl you’re a legend and thank you to the rest of the team too. I will definitely recommend you guys.
21 June 2025
Unprompted review
Reply from We've Got The Key
Hi Alan,
Thank you for taking the time to leave such a detailed and kind review! We're really pleased to hear that our control room team and Carl were able to support you so efficiently during a stressful situation. Carl will be thrilled to hear he made such a positive impact — we agree, he's definitely a legend!
It’s great to know the old-school tools came through when needed, and we’re glad we could get you back on the road quickly. We truly appreciate your recommendation and are always here if you need us again.
Thanks again from all of us here.
Best regards,
We've Got The Key.
We've got the key
Absolutely amazing guy, very polite and professional, set up my new key to my Corsa in minutes. 5*****. Would highly recommend. Can't thank him enough. Thanks again mate.
21 June 2025
Unprompted review
Reply from We've Got The Key
Hi James,
Thank you so much for the fantastic review! We're really glad to hear everything went smoothly and that you were happy with the service. We'll be sure to pass your kind words along to the technician — he’ll really appreciate it.
Thanks again for the recommendation and support — it means a lot to us!
All the best,
We've Got The Key.
Great service!
My experience with this service was fantastic! I think the guys name was Ash who came to my rescue, he was friendly, helpful and got me back into my van in a matter of minutes!
Only thing I thought was a bit strange, was that he had a balaclava on and it was a very hot day! Won't let that ruin this experience anyway! 😂😂😂
Thanks!
20 June 2025
Unprompted review
Reply from We've Got The Key
Hi Jodie,
Thank you so much for the great review! We're thrilled to hear Ash was able to help you out quickly and that you had a fantastic experience overall. He'll be glad to know his friendly and helpful service made a positive impact!
As for the balaclava—yes, we admit that’s a bit of an unusual accessory for a hot day! 😅 We'll have a word with Ash about his unique fashion choices!
Thanks again for your feedback and for keeping a great sense of humour about it. We're always here if you need us again!
Best regards,
We've Got The Key.
Fast efficient and friendly
Fast efficient and friendly! Made a very stressful situation a lot easier.
8 June 2025
Unprompted review
Reply from We've Got The Key
Good morning, Vicky,
Thank you for your five star review. We really appreciate you taking the effort to let others know of your experience.
Best wishes,
Lewis
Customer Service Manager
we was at Brands hatch race circuit…
we was at Brands hatch race circuit when our keys got locked in our car, The gent that came out showed excellent service and friendly had us back in to our car in a couple of minutes the company kept us updated with regular text and calls I would highly recommend this company 100 % 5 stars
8 June 2025
Unprompted review
Reply from We've Got The Key
Good morning Stuart,
Thank you so much for taking the time to share your experience.
We're really glad we could help during such a stressful time and that everything went smoothly with recovering your keys.
It's great to hear our team was able to get you back on track (pun intended) quickly and without any hassle.
Thank you so much for your recommendation.
Kindest regards,
Lewis
Customer Service Manager
Fantastic company!
I initially had my doubts, there aren't many companies willing to work on old Jeeps with obscure security systems, but after speaking with the Technician (Dan) on site, I knew I was in good hands. Really knew his stuff, was really quick and efficient. Hopefully I'll not need your services again, but I'll recommend your company to others. The price was really fair considering the distance travelled and the knowledge and skills offered. Big thanks WGTK and Dan the man!
7 June 2025
Unprompted review
Reply from We've Got The Key
Good morning, Josh,
Thanks ever so much for taking the time and effort to share your positive experience. We are glad to have come to the rescue where others could not!
I have been sure to share your feedback with your locksmith.
All the best,
Lewis
Customer Service Manager
Dave was incredible
Dave was great, was quick and efficient. Would highly recommend
8 June 2025
Unprompted review
Reply from We've Got The Key
Good morning, Solomon,
Thank you for your five star review. We really appreciate you taking the effort to let others know of your experience.
Best regards,
Lewis
Customer Service Manager
One star — Misleading, Unfair Charges, and Poor Customer Service
I purchased a service from We’ve Got The Key which I no longer needed, so I cancelled shortly after. It was only after I had made payment that I was told over the phone there would be a cancellation fee - a charge that was never mentioned beforehand. I specifically requested a copy of the original call recording, which clearly confirms that the payment was taken before any mention of cancellation fees. Despite this, the company has refused to refund the full amount. Totally misleading and unacceptable business practice. Avoid.
4 June 2025
Unprompted review
Reply from We've Got The Key
Good morning Kieran,
With regards to our cancellation fee, a cancellation fee for a mobile auto-works service is common practice in the industry, as the attendances often require considerable travel, and on occasion, parts are sourced and paid-for behind the scenes by ourselves in order to fulfil the purchased service. All of your leading mobile-service businesses do also apply a cancellation fee.
On 02/06/2025 at 16:59 you purchased was processed with our staff member, Matt, who had discussed the cancellation fee with you prior to purchase, and you were content with this component of the service and accepted the terms, before paying for the service.
If you can get in touch with our complaints team, your call can be released to you, this is no problem at all. If you have already requested this via our complaints team, then this will be processed to you in due course.
Our complaints email is: complaints@wgtk.co.uk
Kindest regards,
Lewis
Customer Service Manager
Lost the only key for my car and was…
Lost the only key for my car and was told by 3 locksmiths that they couldn't do it and one told me I would have to scrap my car, thought I'd try one more company and these came out and sorted it the next day, friendly and professional
4 June 2025
Unprompted review
Reply from We've Got The Key
Good morning, Naomi,
Thanks ever so much for taking the time and effort to share your positive experience. We are glad to have come to the rescue where others could not!
All the best,
Lewis
Customer Service Manager
Highway robbery.
RAC put me through to this company re a lost key.Charged £336.00 for someone to call out the following afternoon.Asked what would happen if the key was found.Told if we phoned back within an hour to cancel there would be an admin fee only.
Key found .Attempted to phone back but no one answers.Got through eventually within the hour.Cancelled and requested email for confirmation.After an hour,realised no email and none came.
Have been trying to contact the company on numerous occasions but fobbed off, cut off or left hanging numerous times.After speaking with someone this am who could not give me any information re refund, I see this afternoon I have been refunded £216 so in all have been charged £120. for nothing.
Website unavailable !! So no terms or conditions available.
Now will apply for subject access request for log of calls.
30 May 2025
Unprompted review
Reply from We've Got The Key
Good morning,
Your inbound call experiences described in your feedback does not reflect the ease-of-call experience that our customer's typically experience. I would really like to review this further and get to the bottom of the issues you describe, however, I would require your file information that that I can look into our call log with your associated telephone number.
With regards to our cancellation fee, a cancellation fee for a mobile auto-works service is common practice in the industry, as the attendances often require considerable travel, and on occasion, parts are sourced and paid-for behind the scenes by ourselves in order to fulfil the purchased service. All of your leading mobile-service businesses do also apply a cancellation fee.
If you could possibly get in touch so I can review the call issues with you, I would greatly appreciate it.
Kindest regards,
Lewis
Customer Service Manager
Dont go with these jokers
Im called Carkeyhero and these jokers set up a web page called Mycarkeyhero stealing my traffic. Any firm doing this is disgusting. They also dont have locksmiths themselves. Ring round and get locksmith to you but charge on top.
This firm are liars. Read their reply. They are scammers and if you fool for their we will do you a good job, more fool you.
Advertising as mycarkeyhero and then redirecting calls from one webpage to their weve got the keys site. Thats fraudulent. Trying to steal my work.
27 May 2025
Unprompted review
Reply from We've Got The Key
Dear Mr Barratt,
For several years My Car Key Hero has been offering auto locksmith services 24/7 across the U.K. By using our own internal highly skilled, DBS-checked locksmith fleet, along with fully trained, experienced subcontractors, we are able to guarantee full coverage for our customers, particularly when the matter is of the upmost importance and urgency, and equally when the location is of an exceptional area.
We take great pride in being able to support the hundreds of customers who reach out to us each week, in their time of need.
Kindest regards,
Lewis
Customer Service Manager
Excellent service
Excellent service, regular updates on arrival time, safely accessed vehicle and professional service. Would recommend. A little pricey but still worth 5 stars.
13 May 2025
Unprompted review
Reply from We've Got The Key
Good afternoon,
Thank you for the fantastic review!
We’re really pleased to hear you were happy with the service, communication, and professionalism.
We understand that pricing can be a consideration, so we truly appreciate your 5-star rating and recommendation—it means a lot.
If you ever need us again, we’ll be here to help!
Kind regards,
The WGTK Team.
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