What Katie Did Reviews 155

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and vintage style of the products, often noting how well the garments fit and how long they last. Many appreciate the ease of the ordering process and the quick, efficient delivery service, with items frequently arriving sooner than expected and beautifully wrapped. The service is also highly regarded, with people highlighting the helpfulness and honesty of the staff, who ensure customers find the best items for their needs. Reviewers feel beautiful and special wearing these pieces, which are described as making outfits feel complete. However, some customers experienced issues with sizing, finding items either too big or too tight despite using measurement charts, and a few received incorrect sizes. There were also occasional concerns about shipping delays and one instance of a product being perceived as poor quality. Additionally, some reviewers expressed a desire for more inclusive sizing, particularly for smaller cup sizes in bras.

What people talk about most

Product

Consumers are delighted with the product quality, often describing items as high-quality, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent material, fit, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Order

People report positive experiences with order, highlighting an easy and painless ordering process, with some... See more

Service

Reviewers mention positive feedback about service, consistently praising its quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more

Rated 5 out of 5 stars

Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how l... See more

Rated 5 out of 5 stars

I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other s... See more

Company replied

Rated 5 out of 5 stars

I visited the HQ for a fitting and Charlie was an absolute delight! She helped me find the perfect bras and shapewear, and even found me a lovely dress that fit perfectly. She was friendly, helpful an... See more


Company details

  1. #11 of 38 best companies in Lingerie shop
  2. #19 of 34 best companies in Vintage Clothing Shop

Written by the company

What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Almost perfect

I’ve been wanting this for a loooong time. I should have gotten a 38C I think, instead of 36C, but when I lose a few pounds it’ll be great. My one thing was the cups themselves, they aren’t sturdy. I just expected a different cup design and would honestly love to exchange it, but exchanges between Los Angeles and London is a lot. I’ll just keep it til I lose a few and hope it fits better.

24 February 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, easy to order, very quick delivery wonderful packaging, quality of the items was better than I expected. Would definitely recommend and buy again.

26 February 2025
Unprompted review
Rated 4 out of 5 stars

I ordered two bras from WKD and I love…

I ordered two bras from WKD and I love the look of them! (the cc41 style and their other 40s style bra) I am giving 4 stars as the bra was too small despite measuring (the size I measured from their chart was also my regular bra size - so I did not think anything would be wrong) the cup size is fine so with some bra extenders the bras fit fine. They are made well however I am worried about how they will hold up in the long term, especially considering a bra is worn all day. They seem fragile but again I will have to wait and see

I also have a girdle from them, and it is amazing, it is very comfortable and i have no complaints :)
They have great customer service too; their team is lovely.

27 February 2025
Rated 5 out of 5 stars

Helpful people, gorgeous garments!

I got great help over email about the fitting of my garments, and my package arrived earlier than I expected and beautifully wrapped. The lingerie is gorgeous and exactly what I wanted!

I wasn't aware, however, that a signature was required for my package, so I had to run to the post office instead of just having it already delivered when I got home from work. I'm not sure if that's a store policy or a courier policy, but it would definitely be nice to know that, and maybe have a way to waive the signature, for future orders.

28 January 2025
Rated 5 out of 5 stars

A very satisfyed customer

As always, the service is prompt and professional. I am located in Sweden and have been a customer for a couple of years.
All garments I have bought are of highest quality and I always get compliments for them. Keep up the good work, WKD!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

I love this brand

I love this brand. The items are amazing quality and the processing was very fast, even over Christmas.

31 December 2024
Rated 5 out of 5 stars

I was well informed of every process up…

I was well informed of every process up until my package left the country.
It was a first time experience in all my online ordering experiences to have such service. I’m excited for the products to arrive. If they are any bit like your service, I can imagine they’re great!

31 December 2024
Rated 5 out of 5 stars

A BEAUTIFUL and ELEGANT bra

I purchased a really beautiful bra during the recent ' What Katy Did ' sale. It is a superb fit but it also looks really elegant and is a great design. Very pleased with it. So that's why What Katy Did gets five stares from me for this purchase. I would recommend this lingerie company. Thank you.

26 November 2024

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