The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #11 of 38 best companies in Lingerie shop
- #19 of 34 best companies in Vintage Clothing Shop
Written by the company
What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!
Contact info
Unit 8 The Old Mill, RG8 7HY, Reading, United Kingdom
- 0345 430 8743
- mailorder@whatkatiedid.com
- whatkatiedid.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
stylish vintage wear
What Katie Did provide a good quick service for quality vintage clothing and lingerie
Almost perfect
I’ve been wanting this for a loooong time. I should have gotten a 38C I think, instead of 36C, but when I lose a few pounds it’ll be great. My one thing was the cups themselves, they aren’t sturdy. I just expected a different cup design and would honestly love to exchange it, but exchanges between Los Angeles and London is a lot. I’ll just keep it til I lose a few and hope it fits better.
Great products and customer service
They offered great customer service and helped me determine what sizes to try. The quality is great!
Good nylon stockings
Good selection of relatively affordable nylon stockings. Service and delivery is good.
Fantastic personalised service and…
Fantastic personalised service and utterly lovely quality lingerie 10/10
Excellent Customer Service
Fabulous Lingerie. Wife and I are always pleased. Needed to arrange an exchange but my wife’s Curves and it was no problem at all.
Fantastic service
Fantastic service, easy to order, very quick delivery wonderful packaging, quality of the items was better than I expected. Would definitely recommend and buy again.
I ordered two bras from WKD and I love…
I ordered two bras from WKD and I love the look of them! (the cc41 style and their other 40s style bra) I am giving 4 stars as the bra was too small despite measuring (the size I measured from their chart was also my regular bra size - so I did not think anything would be wrong) the cup size is fine so with some bra extenders the bras fit fine. They are made well however I am worried about how they will hold up in the long term, especially considering a bra is worn all day. They seem fragile but again I will have to wait and see
I also have a girdle from them, and it is amazing, it is very comfortable and i have no complaints :)
They have great customer service too; their team is lovely.
Helpful people, gorgeous garments!
I got great help over email about the fitting of my garments, and my package arrived earlier than I expected and beautifully wrapped. The lingerie is gorgeous and exactly what I wanted!
I wasn't aware, however, that a signature was required for my package, so I had to run to the post office instead of just having it already delivered when I got home from work. I'm not sure if that's a store policy or a courier policy, but it would definitely be nice to know that, and maybe have a way to waive the signature, for future orders.
Unique styles and patterns
Prompt despatch. Lovely dress and tights. Nicely made and unique patterns. Really looking forward to wearing it.
A very satisfyed customer
As always, the service is prompt and professional. I am located in Sweden and have been a customer for a couple of years.
All garments I have bought are of highest quality and I always get compliments for them. Keep up the good work, WKD!
I love this brand
I love this brand. The items are amazing quality and the processing was very fast, even over Christmas.
I was well informed of every process up…
I was well informed of every process up until my package left the country.
It was a first time experience in all my online ordering experiences to have such service. I’m excited for the products to arrive. If they are any bit like your service, I can imagine they’re great!
A BEAUTIFUL and ELEGANT bra
I purchased a really beautiful bra during the recent ' What Katy Did ' sale. It is a superb fit but it also looks really elegant and is a great design. Very pleased with it. So that's why What Katy Did gets five stares from me for this purchase. I would recommend this lingerie company. Thank you.
Super quality product and service
Super quality product and service! informative videos really made my experience superior!
Fast on delivery and the product was…
Fast on delivery and the product was fantastic 👍✅✅✅
Great Designs
Some nice designs, great look.
Quality was a smidge average though. It does describe as faux. But it would have been amazing if it was silk and authentic.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








