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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, most reviewers were let down by their experience overall. Users frequently complain that their accounts are unexpectedly blocked, and they experience severe technical issues such as lost chat history and crashing desktop applications. Consumer frustration is heavily worsened by automated support systems that rely entirely on unhelpful bots and fail to provide access to real human assistance. Though some reviewers were happy with the platform, noting it remains a very useful communication tool for everyday messaging and connecting with people. A few customers also mentioned that sending photos and voice notes works smoothly when the system operates without interruptions.

What people talk about most

Application

Users describe negative interactions with app, frequently noting frustration with unexpected account blocks,... See more

User experience

Reviewers highlight negative aspects of user_experience, expressing widespread frustration with unexpected... See more

Customer service

Clients share negative opinions on customer_service, consistently reporting frustration with support... See more

Social media

Customers consistently note negative experiences with social_media, expressing extreme frustration over... See more

Customer communications

Reviewers mention negative feedback about contact, expressing deep frustration over the impossibility of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don't know how long whatsapp customer services need, but I have been using whatsapp app on my PC linked to the same phone for years. However, ever since I downloaded and installed the 9th December m... See more

Rated 1 out of 5 stars

My account gets blocked every single day.. happened 5 times already, i meed to fill the review , they reopen it and suddenly gets blocked again. Had this account from 2018 , used it related to my bus... See more

Rated 1 out of 5 stars

My father's account was hacked. He cannot verify his account using any of the approaches. It says that too many requests have been made and to contact support. However, we cannot submit support reques... See more

Rated 1 out of 5 stars

I cannot describe how many times and how disappointed am I by the app already. Bugs, glitches, loss of chat history, improper contacts' handling, and the most recent: an awkward block-report system. N... See more


1.4

Bad

TrustScore 1.5 out of 5

2k reviews

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1.4

All reviews

(1,683)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing

Nothing to say; these guys used to be among the best, but now they’ve fallen hard.
The support center no longer exists; all that’s left is a condescending, passive-aggressive AI that can’t solve a single problem.
My WhatsApp account was closed for no reason.
I requested a review and it was reactivated; but now it tells me to install an “official” version of WhatsApp because mine isn’t recognized as original.
My version is completely official, downloaded from Google; I even tried their official website, but no luck.
Their AI makes it clear: even though my account was unfairly closed, it wants me to read an article that barely relates to my issue, and it bluntly states that no human agents are available anymore.

Clearly, their fame and reputation have gone to their heads: they act like demigods and feel entitled to play with people’s contacts.

Ignoring the fact that AI and automated systems can fail, they’ve handed everything over to automation and refuse to pay a single cent for a real person who could actually fix problems.

My opinion: boycott them.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

49 year old banned for for life, for being under 13.

I have just been banned permanently for being underage.
I am 49 years old.
This is clearly an error. But there is no appeal, no way to speak to someone. Only an AI chat bot who can't understand or help.
I just have to accept that I am not cut off from all my clubs, hobbies, and parent chats.

I have lost my entire socal circle and support network over night. And there is nothing I can do about it.

4 May 2026
Unprompted review
Rated 2 out of 5 stars

Hello,

Hello,
My WhatsApp number (+923160307476) has been placed under a 24-hour review. I believe this may be a mistake. I kindly request you to review my account as soon as possible and restore access.
I have always followed WhatsApp’s policies and guidelines, and I would really appreciate your support in resolving this issue quickly.
Thank you.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Have been using Whatsapp for over 6…

Have been using Whatsapp for over 6 years I enjoyed chatting using Whatsapp and communicating but after some of recent updates Whatsapp has removed some of features like , Setting "ABOUT" for always, as WhatsApp has removed it added Time limit for setting WhatsApp "About" feature.

16 March 2026
Unprompted review
Rated 2 out of 5 stars

I can't send long videos -the app only

I can't send long videos -the app only
allows sending and receiving short
Video clips,which is really a downside.
The call quality is also poor compared to other apps On top of that , the app doesn't let you access old files .

1 May 2025
Unprompted review
Rated 1 out of 5 stars

can someone please tell me what the…

can someone please tell me what the point in WhatsApp web is??? last time I lost a phone it told me I had to be registered on my phone first, now I've been registered on my phone for ages and it's still telling me I need my phone!!! wtf is your fkn point in existing?????

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Chats not backing up, terrible app

This app is terrible, and i mean absolutely terrible. I was trying to switch over to my Galaxy S26 Ultra, and the damn backup is taking forever to backup and on the loading screen and I have spent 3 hours trying to fix this stupid issue. Ive literally cleared data, cache, force stop, same issue still. I basically gave up at this point and accepted the fact ill lose a whole month of chat history. This is ridiculous. I have google one, 5TB of storage so I obviously have enough, but the applications interface is so terrible and laggy, it literally pisses off people so much. Dont use this app. They're unreliable, ridiculous, and dont have actual human support.

21 April 2026
Unprompted review
Rated 2 out of 5 stars

Irrelevant Support!!

So, I've been a victim of scam, someone cloned my number, on Thursday the 16th 2026, and I've been trying to reach WhatsApp support ever since, but all I got was automated email replies, none of them sort my problem.

I could easily recover my number if real support was given, I can prove that number someone is using pretending to be me, belongs to me, my email (which is the only email I have) has been changed, therefore I can't do the two steps verification no more, if WhatsApp support did give me the right support, it would be all sorted by now, I had that same number for the last 13 years, I have been the only person/number using that WhatsApp account for the last 10 maybe 12 years, but nothing can be done apparently, that's why I'm publicly expressing my dissatisfaction!

Hope someone can help

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been a consistent user of your…Whatsapp app

I’ve been a consistent user of platform for years, much of my time using it between phone and laptop, and suddenly this month my access has been blocked from laptop with no clear resolution. I followed every step system and support directed me to—multiple times—and ended up going in circles without any real help.

This has disrupted how I communicate and manage my information, forcing me to rely on other apps just to transfer basic data between my computer and phone. That’s not acceptable for a service I’ve trusted and used for so long.

If this issue isn’t resolved quickly, I will be moving away from platform entirely. I’m also seriously considering encouraging friends, family, and network to do the same. Users should not have to fight against the very tools they depend on.

Whatever systems, bots, or restrictions are causing this interference—especially on desktop—need to be fixed immediately. If not, you risk losing a large number of loyal users who are simply tired of being blocked out of their own accounts.

Please resolve this promptly.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worst app on the planet!!

The absolute worst app on the planet!!! Would not recommend at all, in fact I wish that I didn't need to use it.

If someone could come up with a similar app that everyone starts using, I'd use that instead in a heartbeat!

Whatsapp is the literal WORST

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrible garbage. Don't use this.

This is the absolutely horrible experience, I hate every aspect of using this app. I deleted this garbage from my phone long time ago, but unfortunately circumstances forced to reinstall this trash on my phone. Upon installing this garbage, they asked me of course to verify my phone number like as any other mobile app, yet unlike telegram I just do not receive any code verification, I tried call, but I didn't receive any calls. I do not have any verification code, and I have no idea how to verify my phone number because now I have to wait for another 7 freaking hours before I can send another verification code. 7 HOURS. Yes, this is an active phone number, YES I TYPED THAT CORRECTLY. And yes, every other single app works perfectly well, it just happens to be THE ONLY APP that doesn't send me OTP code.

I even don't mention completely obsolete, unwieldy dull clunky interface from 2000s, lack of security, inability to delete messages without other people knowing that, lack of functionality, look at the telegram for example, this is incomparably better than this rubbish.

Unbelievable, outrageous, and completely inexcusable to propose this sort of product to a broad global customer base in 2026.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I have no emotional attachment to this…

I have no emotional attachment to this App whatsoever, since your constant-no-stop-every-month New update, all my personal settings changed!
All my background images changed, wasnt able to restore cloud back-up messages back on whatsapp, I have not set it up 2 how I like it because I loose settings every time u update! A pile of 💩, ive now started using telegram. I wont personalise whatapp ever again, n wont let it link to my personal gmail. Now it just stores locally but dont care about saving any message exchanges or historic data as its a pile of poo💩. I only use it bcos my family contact me on it. Otherwise i would delete it off my mobile 📱 4 Ever! Hate Mark Zuckerberg 2 a creep! and all his apps/platforms are sh*t! Dont use FB or Insta They are a cluttered mess and complete crap/Garbage! Nonsense, worthless garbage!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Blocked my account for no reason at…

Blocked my account for no reason at all. Use my WhatsApp for my business and they blocked it so I couldn’t use it which effected my business. You can’t speak to anyone about any of your issues and it takes weeks for them to correct their mistake and unblock your WhatsApp. By this time serious damage has already been done to one’s livelihood. Amateurs!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

COMPLAINT HEADING:

COMPLAINT HEADING:
CRITICAL SYSTEM FAILURE & UNLAWFUL RESTRICTION OF SERVICE: MANUAL OVERRIDE REQUIRED FOR NUMBER +967781523070
To the Executive Escalation and Corporate Support Team at Meta / WhatsApp Inc.,
I am filing this formal complaint due to a catastrophic failure in WhatsApp’s automated support architecture, which has trapped me in a technical dead-end and is unlawfully restricting my access to your services based on the actions of a stranger.
THE FACTS:
I recently purchased a newly recycled SIM card from a government-regulated telecommunications company in Yemen. My number is +967781523070.
Upon trying to register, I discovered the previous owner received a "Permanent Ban."
I am the NEW, legitimate owner of this number. I have officially attached my legally binding SIM purchase contract as proof.
THE SYSTEMIC FAILURE (Why I am escalating here):
As an IT professional, I have thoroughly documented a severe logic flaw in your system:
Because the ban on this number is "permanent," WhatsApp's frontend UI deliberately hides the "Request Review" button.
Despite this, your automated email bots continuously reply telling me to "use the app to request a review" — instructing me to click a button that your own servers have removed.
When I cornered the AI about this contradiction, it explicitly admitted: "I'm not capable of manually reviewing your contract or lifting the ban," yet it completely refused to route my ticket to a human who can.
MY DEMAND:
It is entirely unacceptable for a global corporation like Meta to penalize a legitimate new consumer simply because your automated system has a logical loophole and lacks a pathway for human escalation.
I demand that a Human Escalation Manager from Meta:
Contact me directly regarding this issue.
Manually review my attached official ownership contract.
Perform a server-side override to lift the permanent ban on +967781523070 immediately.
I expect a prompt resolution from a human being, not another AI template.
Contact Information:
Name: Abu Naofal Al-Nahari
Phone Number in Question: +967781523070

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful Customer Service from AI

WhatsApp have updated the app so that you can easily and accidentally send an instant video message. I only knew this when a friend informed me of one I sent without knowing. The previous form of the app allowed the user to disable this feature. I spent 2 hours trying to get WhatsApp AI “customer service “ to understand the issue and to offer me a solution. I also asked to chat with a human but was refused. Dreadful customer service.

1 April 2026
Unprompted review

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