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Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, most reviewers were let down by their experience overall. Users frequently complain that their accounts are unexpectedly blocked, and they experience severe technical issues such as lost chat history and crashing desktop applications. Consumer frustration is heavily worsened by automated support systems that rely entirely on unhelpful bots and fail to provide access to real human assistance. Though some reviewers were happy with the platform, noting it remains a very useful communication tool for everyday messaging and connecting with people. A few customers also mentioned that sending photos and voice notes works smoothly when the system operates without interruptions.

What people talk about most

Application

Users describe negative interactions with app, frequently noting frustration with unexpected account blocks,... See more

User experience

Reviewers highlight negative aspects of user_experience, expressing widespread frustration with unexpected... See more

Customer service

Clients share negative opinions on customer_service, consistently reporting frustration with support... See more

Social media

Customers consistently note negative experiences with social_media, expressing extreme frustration over... See more

Customer communications

Reviewers mention negative feedback about contact, expressing deep frustration over the impossibility of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I don't know how long whatsapp customer services need, but I have been using whatsapp app on my PC linked to the same phone for years. However, ever since I downloaded and installed the 9th December m... See more

Rated 1 out of 5 stars

My account gets blocked every single day.. happened 5 times already, i meed to fill the review , they reopen it and suddenly gets blocked again. Had this account from 2018 , used it related to my bus... See more

Rated 1 out of 5 stars

My father's account was hacked. He cannot verify his account using any of the approaches. It says that too many requests have been made and to contact support. However, we cannot submit support reques... See more

Rated 1 out of 5 stars

I cannot describe how many times and how disappointed am I by the app already. Bugs, glitches, loss of chat history, improper contacts' handling, and the most recent: an awkward block-report system. N... See more


1.4

Bad

TrustScore 1.5 out of 5

2k reviews

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1.4

All reviews

(1,683)

382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer service after being hacked

Worst customer service in that I have ever spoke to.
My mom's account was compromised by a hacker and the primary phone access has been kicked out.

OTP has been locked due to the hacker having so much time to DoS until the OTP is not accessible.

Contacted Whatsapp. They keep giving automated response and saying that I do not understand the question. After sending them all the videos and screenshots. They proceeded to close the ticket after 3 days. And chaser emails has been sent daily. I have the WhatsApp email trend if needed for investigation. WORST customer service. If there was a negative star I will select that

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I find this app to be horrific

I find this app to be horrific. When I need to send a short timely message to someone or start a call, it frequently forces me to go through a lengthy update, and often the app store won't update the app when it says it can't be used until updated. Then there are the irritating QR code connections between desktop and mobile that are required to validate it, and half the time they don't work. I just wrote a lengthy 30 minute message to a business associate, added an image, and it deleted nearly all of the text.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

It's my second time I am failed to…

It's my second time I've failed to restore backup messages from local, even the contacts that I saved through whatsap have gone. I tried to migrating whatsapp into another device with local backup in "databases" folder, but the new device failed to load it, and surprisingly, the backup file also got removed afterward. If whatsapp is not the most used chat platform in my country I wouldn't use this stupid app.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Geting banned for no reason

I keep getting banned on WhatsApp for no reason. I "request review" and get unbanned within 8 hours. Then I message another person and get banned again. This is insane. Worst app in the world.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

It is insecure and vulnerable to hackers

It is insecure. I was recently hacked after believing that someone contacting was a friend who'd also been hacked.
Their support service is infuriating and simply doesn't work. They should mandate 2 factor authentication if their primary security is so weak.
Hackers are now posing as me and trying to repeat the same trick to all my contacts. Very stressful experience and still unresolved.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

I used to like WhatsApp but what it is…

I used to like WhatsApp but what it is turning into now,💔 it’s really getting out of hand I don’t know is it controlled by AI?🤷🏻

I got banned from WhatsApp more than 10 times now and the reason why it will shock you (for copying a message and pasting it to another chat) it’s called bulk messaging.

I think that’s bulls**t imagine I lost multiple accounts and an account I used for over 8 yrs because when I chat to my clients I usually copy and paste messages if I am being asked a price.

Now I got banned again same reason. Like it’s too much now and they don’t see the impact the are making slowly and slowly people with drift away from WhatsApp I rather use telegram now there’s a lot of apps that we can use to communicate or talk to our clients.

If you ask me I totally recommend DO NOT USE WhatsApp.‼️‼️‼️

10 March 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL..loses your text

AWFUL... looses you text you have spent ages typing out if you switch to a different app on android and then come back and poof...all that time wasted... USE A DIFFERENT MESSAGING APP!

5 March 2026
Unprompted review
Rated 1 out of 5 stars

The platform is totally amateur

The platform is totally amateur. Someone sent me a 27Mb music file to use at a Funeral. I spent over an hour trying to find it once I downloaded it. I gave up in the end and they sent it via WeTransfer no problem. I am that close to removing Wattsapp from my phone as it is terrible!

3 March 2026
Unprompted review

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