Web Hosting Canada Reviews 2,127

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, as well as the quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the website's functionality, experiencing blank screens when trying to change DNS settings. Some people were dissatisfied with customer service, mentioning slow response times, long wait times to speak with an agent, and unresolved issues, particularly for more complex problems or during website outages.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent technical support and... See more

Service

People report positive experiences with service. Many consumers praise the efficiency and professionalism of... See more

Website

Reviewers highlight ambiguous aspects of website performance and management. Some customers report their... See more

Response time

Consumers generally express satisfaction with response times, often highlighting fast replies from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw some phishing emails and called WHC, got connected with Nicolas who was a gentleman and quickly analyzed all of my domains (there are a lot) and found some issues which he fixed for me very quic... See more

Company replied

Rated 5 out of 5 stars

We recently migrated our website from another website hosting provider to WHC. The move could not have been more seamless! The support team at WHC is exceptionally responsive, and no question or conc... See more

Company replied

Rated 5 out of 5 stars

WHC is the best web hoster I've ever dealt with, and I've dealt with several. Servers are rarely if ever down in my memory. Support for technical issues is stellar: authoritative answers in a day or t... See more

Company replied

Rated 5 out of 5 stars

I have nothing but great things to say about WHC !!! From my first contact with Syrine in sales to Joseph in tech support who made migrating my websites smooth, quick and painless. It seems ev... See more

Company replied


Company details

  1. Web hosting company

Written by the company

A web host that's both local and reliable... AND runs on green energy? Yes, please! Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and domain name backorder platform. We're here to help Canadians succeed online since 2003. Oh, and did we mention you can count on bilingual tech support, available 24/7. Parce que oui, bien sur, on parle français! 😉 Hosting your website on servers right here in Canada is great for your local SEO and for the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it? Need a domain or web hosting for your online project? We're trusted by tens of thousands Canadians. Visit us at whc.ca


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such an amazing service and support

Such an amazing service and support. Thank you Ren and Alain for making it a breeze to set up the web hosting so quickly. Highly Recommend.

Sam

30 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thank you for this review, Sam! We’re always here if you need a hand!

Rated 5 out of 5 stars

Fabian M- Customer Service Ninja

Fabian M. was knowledgable, efficient and patient with my questions. He was able to get my issue sorted quickly. 5-star all the way!

22 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks so much, Sylvia! Your feedback means a lot! 😊

Rated 5 out of 5 stars

As usual being with WHC is great

As usual being with WHC is great. Were some other hosting would stop this one keep on helping, Thank you Miller for a great experience.

16 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks so much, Claude! Your trust means a lot 🙌

Rated 1 out of 5 stars

Your Problems will Exponentially Increase

Honestly, simply disappointing. I didn't have high expectations, but the hosting quality, support and sheer number of problems. They're going for the volume play, with no foundation. I've used others that were 100 times better. If you like spending more time troubleshooting or fixing hosting issues over running a business, go for it.

14 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Hi John,
We’re sorry to hear about your experience and are trying to better understand what happened. Unfortunately, we’re unable to locate your account with just this name.

To help us investigate further, we’ve already submitted a request through the Trustpilot platform, but you can also email us at feedback@whc.ca with any of the following details:

- The registered email address linked to your account
- The name of the account holder
- Any support ticket numbers related to this issue

As soon as we receive this information, we’ll escalate your case to a manager for immediate attention.

Thank you.

Rated 5 out of 5 stars

WHC.com Billing representative Hadil

The WHC.com Billing representative, Hadil, who helped me with (client domain transfer prohibited) removal on my USA registrant's account website was professionally courteous and very understanding regarding my request for a transfer of 3 domains from another registrant. She walked me step-by-step on how to get the unlock domain codes I need to complete the issue to my best advantage and savings.

8 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks, Jack! Glad we could help make the transfer process clear and smooth. Have a great day!

Rated 1 out of 5 stars

Worst hosting support EVER!!

I wanted to transfert to a Canadian hosting and it's the worst experience I ever got with hosting. It take more than 1 weeks to do it and they aren't able to sync my mails during my work time (8 hours). When the sync is done, it's late and need to redo it the next day because we miss mails. It takes hours to talk to someone and get an actual answer. They even sync the website without asking me if I was ready so we needed to do a second time. Worst migration service and worst support, I have nothing positive to say unless I dont give money to an american company.

4 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Hi Olivier,

We’re truly sorry for your experience. This is not the level of service we aim to provide, and we understand your frustration.

We want to make things right and investigate what happened with your migration and support experience. To do so, we need to locate your account. We’ve already submitted a request through the Trustpilot platform, but you can also reach us directly at feedback@whc.ca with your email address associated with your account or any related ticket numbers.

As soon as we receive this information, we’ll escalate your issue to a manager for immediate attention.

Rated 5 out of 5 stars

Great agent who solved my issue quickly…

Great agent who solved my issue quickly - that's what sets WHC apart. It's 9:41 on a Sunday night and I can get great service!

4 May 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks, Craig! We’re here when you need us, 24/7—and glad it made a difference!

Rated 4 out of 5 stars

When you have Homocysteine Dementia it…

When you have Homocysteine Dementia it hard to recall how to set up your server after been away for over 5 years. There supports always help me with any problems,what else can I ask and YES there are Canadian Hosting. Sometime like in life there are curve ball throw in your direction.What I find so amazing is the number of tech support ready to help you.

1 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thank you, Pierre! We’re always here to support you. Happy to have you with us. And yes, proudly Canadian! 🇨🇦

Rated 5 out of 5 stars

Miller was very fast on his…

Miller was very fast on his troubleshooting my issue
Deservers A lot!!

thank you Miller

3 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks, Dimitris! We're glad the issue was resolved quickly. We appreciate your kind words and support!

Rated 5 out of 5 stars

I had some issues before

I had some issues before, however, this time, Isabelle did amazing work in a short period. Thanks again

2 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks for your feedback! We’re glad things went smoothly this time. Have a great day. 🙂

Rated 5 out of 5 stars

i am very happy with your web hosting…

i am very happy with your web hosting service...i have not had 1 problem or issue...your server is very fast and reliable...i will try to pay the invoice as soon as i can...thanks you for your service

1 May 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks so much, Brian! We’re happy to hear you’re enjoying the service. Thanks for being with WHC!

Rated 5 out of 5 stars

Customer service

Great support service, quick response and always there to help

28 April 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thanks so much, Emmanuel! That’s exactly what we aim for. 😊

Rated 1 out of 5 stars

There is no way the positive reviews of…

There is no way the positive reviews of this company are legitimate. They have unreachable support, their live chat is a chat bot. When you finally reach someone they are impossible to deal with, provide no information and transfer you to all different levels of support until they disconnect you. This is all before actually needing their help in an emergency. Look elsewhere.

23 April 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Hi,
We’re proud and thankful that so many of our clients take the time to share their experiences with us.

Last week, we attempted to gather more information from you to locate your account and help resolve your issue, but unfortunately, we didn’t hear back. We truly want to make things right.

Please contact us at feedback@whc.ca with your name, the email address associated with your account, and any related ticket numbers you may have. A manager will personally follow up with you to assist.

Rated 5 out of 5 stars

WHC.ca has looked after my domains since 2007

WHC.ca has looked after my domain names since 2007!!!! "The key to success is consistency.” WHC.ca has shown consistency. any time i call for help, i get consistency,you are blessed having people like Stephan.
inshallah

23 April 2024
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thank you so much, Duncan! It means a lot to have your trust since 2007. Consistency is something we truly value, and we're grateful for your kind words 🙏

Rated 1 out of 5 stars

Shitty practices for renewals

This company have horrible practices for the renewals of the services they will charge you automatically that too 5 days before the renewal. Moreover, without your explicit consent they will save your credit card details. I would suggest not use their services ever if you value your money. There customer service response are not helpful at all, they just try to move you from one department to another

Edit: I did receive the refund, but only after raising multiple tickets and repeatedly asking questions that should’ve been answered upfront. It felt like key information was being deliberately obscured by using vague terms like “if eligible.”

Instead of providing generic responses, support replies should be tailored to address the specific concerns and needs of the customer. That’s a major piece of feedback from me. The lack of clarity and being directed to check with different departments were the main reasons for my review and rating.

18 April 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Hi Tanveer,

We’re very sorry for the frustration you experienced. We understand your point and appreciate you taking the time to share it.

To clarify, we attempt to process renewals 5 days before the due date to help avoid any disruptions to your services. This is outlined in our Terms of Service (https://whc.ca/legal/terms-of-service) under the "Renewal" section. We also send email reminders in advance when automatic renewal is active and a card is saved on file.

Once a payment is processed, the card information is securely saved to your account, as explained in our Privacy Policy (https://whc.ca/legal/privacy-policy) under "Payment Information." You can remove this information manually from your Client Area at any time if you prefer not to keep a card on file.

I’ve escalated your feedback to the appropriate team for further review, as we agree that support responses should be more tailored to each situation. We’re working on improving both our clarity and the experience across departments.

Thank you again for sharing your experience. It helps us improve.

Rated 1 out of 5 stars

Unhelpful Support from Jerry - Weeks of Delays and Exceptionally Disappointing

My experience with Jerry has been incredibly frustrating. Despite clearly outlining my request from the beginning, he intentionally ignored it in every single email, repeatedly redirecting me toward a more expensive service I explicitly said I didn’t need.

This dragged out what should’ve been a simple account consolidation for over three weeks, forcing me to keep 5 hosting plans on monthly contracts longer than necessary — and ultimately renew one of them for a full year just to maintain service. I’ve never had a support request take more than 24–48 hours with WHC, until now.

This is the kind of service that genuinely makes you consider moving hosts — something I never would’ve imagined saying before this. But after this experience, I’ve started looking.

14 April 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Hi Diana,

We’re truly sorry for this situation. This is not the quality of service we aim to provide, and we understand your frustration.

I’ve escalated your feedback to the appropriate team so we can thoroughly review the case and make improvements where needed. We have now switched your billing to monthly and the requested invoice has been refunded.

We hope you believe in second chances and that we’ll have the opportunity to regain your trust moving forward.

Rated 5 out of 5 stars

Easy access to help

Easy access to help, professional and courteous service, easily rectified problem.

14 April 2025
Unprompted review
Web Hosting Canada logo

Reply from Web Hosting Canada

Thank you so much for this 5-star review. Always happy to assist! 🤩

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