Whenever I bring an enquiry to WH cylinders, they are very helpful and knowledgeable. They are really easy to deal with regardless of project size. As merchants we are heavily reliant on our su... See more
Company replied
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See what reviewers are saying
I bought two Thermal store cylinders at the same time had them installed in deferent parts of London,they both failed under two years a week apart.WH came and collected one cylinder to carry out... See more
Company replied
We've been ordering cylinders from WorldHeat for almost 2 years now. They've proven a great manufacturer and supplier for us. Communication is quick and concise. Expectations are being managed well.... See more
Company replied
Very prompt response and very helpful in procuring an urgently needed spare part.
Company details
Information provided by various external sources
Word Heat Cylinders were establishing in 2008 in the wake of the closures of highly specialized hot water cylinder manufacturers Manchester Coppersmiths and Manchester Calorifiers by a large PLC who acquired both businesses. Since opening we have established ourselves as the specialist cylinder manufacturer in the UK, manufacturing vessels from stainless steel, copper and mild steel up to 8000 litres in capacity. All of our products are designed, manufactured and tested in our purpose built factory in Manchester. Our products are WRAS approved, CE marked and manufactured to be pressure equipment directive compliant.
Contact info
Unit 4, Tudor Industrial Estate, Ashton Street, Cheshire, SK16 4RN, Dukinfield, United Kingdom
- 0161 343 8610
- sales@whcylinders.co.uk
- whcylinders.co.uk
4.4
Excellent
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Dodgy business practices
I haven't used the cylinder that was supplied so I cant comment on the item itself - it could be a quality product for all I know, but I am disgusted by their "customer service".
I called and spoke to Peter SIdebottom - a director there apparently.
The cylinder heater is the wrong solution for what we want, so when it arrived I spoke to the plumber etc and we agreed it needed to be returned. I call and am told by WHC that "They will charge me £200 to return it as a re-stocking and transport fee LESS any damage to it." (it cost £300+ initially)
I repeatedly told him it was unused and unwrapped, still on the pallet and mid sentence he says "Yeah mate, goodbye" and hangs up on me!
So, now I have a tank thats brand new but useless for me and I can't (in practice) return it under these terms as it's simply not financially viable.
Would I buy from them again? No. And not because of their products but because of this cock and his attitude. Bad move.
2 January 2019
Unprompted review
Reply from World Heat Cylinders
Dear Simon,
You failed to explain in your review that the product you or your plumber ordered was completely bespoke for your application. We would not be able to make use of the product if it was returned to us and it would therefore need to be scrapped. If any customer purchases a standard product which we can resell then we gladly accept returns at no cost as we are then able to sell them again.
As you or your plumber had made an error in requesting and purchasing something completely bespoke, which would be no use to anybody else, then we can not accept financial responsibility for this. We offered to take this back at a fee and scrap it for you.
This was also repeated explained to you. Our staff will not accept abuse or swearing at them on the phones. If they do begin to receive abuse then they are well within their right to end the call.
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