Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorbike dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a new Guzzi

Bought a new Guzzi from Wheels, price was the best around and the service I received from Joe Scott was excellent, everything from arranging some finance, getting the bike ready and delivered to Scotland.
Quick and easy

5 February 2025
Unprompted review
Rated 5 out of 5 stars

New bike

Recently purchased a new bike from Wheels. Joe Scott organised the trade in of my old bike and a test ride on the new bike over the phone all very simple and straightforward. Purchased the new bike after the test ride and found the whole Wheels experience stress free and enjoyable
Thanks Joe

18 January 2025
Unprompted review
Rated 5 out of 5 stars

I had a smooth purchase experience with…

I had Smooth purchase experience with Wheels, all thanks to Mr.Joe Scott who always made sure I was updated about the phases of preparation of the vehicle and handled it with professional and much appreciated patience.
Overall very Happy with my purchase from Wheels and I highly recommend them to potential buyers..

21 January 2025
Unprompted review
Rated 5 out of 5 stars

So I brought my first bike from Wheels…

So I brought my first bike from Wheels on the weekend. Amazing place with such a wide range of bikes to choose from! Felt like a kid in a candy shop. The staff were really friendly; I had the honour of dealing with Joe Scott, a lovely guy. He offered me tea or coffee while I was there and was very helpful with any questions I had. Overall, really pleased with my experience there 😀

11 January 2025
Unprompted review
Rated 5 out of 5 stars

All round excellent experience

All round excellent experience. I had bought from Wheels before and this time was for a trade in for a new bike. Joe is knowledgeable, efficient and a pleasure to deal with. Everything was seamless and timely. The bike was ready for pick up as planned. Very happy with the service.

8 January 2025
Unprompted review
Rated 1 out of 5 stars

Kawasaki Ninja 1000SX

5 star review revised to 1 star.....

I was really happy when I bought the bike, but...

Be very very very careful about what warranty you do, or more to the point don't, get from them.

I purchased a 22 reg motorcycle with just under 5700 miles on it.

I was lead to believe on the phone that it had the balance of a 4 year manufacturer's warranty on it until April 2026. The email I got about it only references that there is a warranty, not the type or duration.

(I overlooked that in my new bike excitement and that part of things is on me for not noticing at the time)

Having garaged the bike over winter since I got it I have only done about 135 miles on it. It's now developed a potentially expensive fault.

On contacting Wheels Motorcycles they now tell me that the warranty expired April 2024, there never was a warranty until 2026.

They've basically washed their hands of it because I've had the bike for over 3 months, despite what I was told at the time of purchase and the minimal milage I've done.

I'm not going to name the members of staff I've dealt with. Wheels Motorcycles will know who they are and can deal with them internally (or not if they feel this is a fair way for them to do business I guess).

Just beware people.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

First Experience 10/10

Service was a 11/10 without a doubt. For both advice, and associated when we had questions about gear and the purchase methods of a bike. Joe Scott definitely made the experience alot less stressful.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Just bought a Yamaha Tracer 900 GT from…

Just bought a Yamaha Tracer 900 GT from Joe the salesman in wheels. He told me everything about the bike organised a test ride for me. He had lots of time for me with no pressure. Thanks Joe the bike is awesome. I would also like to thank Tim the delivery driver he was very professional in everything. He even give it a clean when he got here not that it needed it thanks Tim 👍
Thanks again
David.

22 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service. I tried to have a conversation on their online chat and they were no help at all. Firstly, they said they didn't understand the question "do you offer delivery or are your bikes collection only". Then when they finally managed to answer that, and I replied saying I thought the £150 delivery charge was high, they just ended the chat, giving me no opportunity to reply saying I would collect. Not great when you're looking to spend thousands on a bike, and the sole reason for a loss of a sale. If you cant deal with customers before a sale, there's no way I'm risking any after-sales service!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Joe Scott at Wheels was a pleasure to…

Joe Scott at Wheels was a pleasure to deal with. My girlfriend and I were looking for a perfect touring bike and there were plenty to choose from but we found the one we were looking for - BMW R1200RT.
Took it for a test ride, no tight time restrictions, no hassle, great price, friendly service so job done. Rode the bike home an hour later and very pleased with the outcome.
Would highly recommend Joe and all the team at Wheels Peterborough.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Suzuki GSX S1000GT Swap!

The whole experience was very smooth & efficient. My sales person, Joe Scott although had a reasonably straightforward sale, made the process very easy and pleasant. Thank you for your service.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Joe at Wheels

Joe Scott helped me get a dream bike, Moto Guzzi Griso SE. Joe was more than helpful, arranged a test ride, then took the bike off the market for a while as I desperately tried to convince myself not to buy it. He sorted out all the financing and paperwork really efficiently and was just all round helpful. Terrific guy, would definitely buy again from Wheels because of him.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Joe Scott of Wheels Peterborough

Joe Scott of Wheels Peterborough was really helpful. He promptly created a bespoke video of the bike I was enquiring about and also offered a fair price for my trade-in. Joe was very organised and provided a positive experience dealing with Wheels Motorcycles.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good

This is the 2nd time I have dealt with Joe Scott of Wheels Peterborough and I only have praise for them especially Joe who went out of his way to put me on a brand New 2024 Tuono Time Attack.Thank you Joe what a fantastic Bike..

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Service and Great Bikes

This is second Aprilia that I have bought from Wheels Motorcycles. Joe Scott was the salesman on both occasions and he was extremely helpful and professional. I will always buy and part exchange my bikes through Wheels Motorcycles which I consider to be a highly reputable retailer.

6 November 2024
Unprompted review

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