Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorbike dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just recently purchased a bike from…

I just recently purchased a bike from Wheels, my 3rd bike from them through Joe.My experience buying through him and any arrangements ,have always been good and he's also willing to help if any questions later. I'd also mention onthis purchase Vinnie,who was also great with trade in and advice.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service today

Great service today by Ben and the young lady next to him (can't spell her name lol) on the service desk, and thanks to the mechanics who got mine and wife's bike serviced. As always a pleasure to do business there.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Guzzi v100 s

Had a test ride on the v100 and ended up buying one, dealt with by Joe Scott, very helpful and straightforward, easy to deal with!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, easy and straightforward buying process

I wanted to p/ex a somewhat unusual and quite rare bike for a new Guzzi V100s and received a very positive, welcoming service - something I didn't' receive at a couple of other dealers I approached where it all fell into the "too much hassle" category.

Overall I have been so impressed with the ease of the transaction, everything went as planned in an efficient, friendly manner and I would have no hesitation in recommending Wheels to anybody looking to purchase.

A big shout out to Joe at the Peterborough branch who was my point of contact for his patience and willingness to help, at no time was I pressurised for decisions and any queries I had were dealt with quickly and professionally, really well done.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Dealership

I’ve had the pleasure of purchasing two motorcycles from Wheels Motorcycles and both experiences have been exceptional.

From the initial test ride to the actual purchase and subsequent servicing and even some warranty work, everything has gone smoothly and without any stress. The entire process has been as seamless as one could hope for.

Joe Scott has been my point of contact for both purchases and he has been incredibly helpful each time. He’s quick to respond to emails and always ready to assist with any questions I had.

I’m excited to get out on my new bike now that the weather is improving.

Thank you, Joe, and the entire team at Wheels!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

I was "window shopping" last Friday…

I was "window shopping" last Friday having an upclose look at a suzuki GSX-8R. After a few minutes alone i was approached by Joe Scott, a wheels Employee. He was super helpful, super relaxed and informative. Clearly knows his bikes and was very patient with me, and approached me with zero pressure. I ended up buying the very bike he showed me around. He made the service, quick, painless, and an enjoyable experience for buying my first "big" bike.
I couldn't be happier with the bike, or the service that I received...
Thanks again Joe, for making my choice easy and my experience a really good one.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Wheels…

Had a great experience with Wheels Motorcycles of Peterbourgh during my purchase of a new Moto Guzzi. Joe S was the salesman who dealt with me. During the process he answered all questions I had fully and in a timely manor. I changed my mind a few times over some optional extras, but this was no bother to Joe. I managed to purchase this new bike for what I thought was a very good deal. The bike was delivered to me in Scotland, and was very happy with the whole process, even though I never set foot into the dealership. I wouldn't hesitate to use them again, if this is the service you receive all the time. A very happy customer - thanks Joe.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Absolutely over the moon with my experience with Wheels, truly setting a great example to all companies on how to treat their customers.

Recently purchased a beautiful Triumph Rocket III Touring from wheels with the help of Mr Joe Scott, who I cannot commend enough. He could not have been friendlier or more helpful, and was an absolute delight to deal with. Truly a credit to his employer.

Would very highly recommend Wheels to anyone. 10/10.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service!

Brilliant customer service!

Recently purchased used Honda nc750x dct from Wheels.

Steven Nuttell dealt with my enquiries, from buying, helping me with needed info, right the way through to delivery. He is a professional and was a pleasure dealing with him and very much appreciated, thank you!

Although I live in London, I don’t think I’ll go anywhere else for my bikes in future.

Just wanted to thank you for all your help!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

My dream bike from Wheels in 9 days.

Phoned Wheels to ask about a bike I was interested in and was greeted by Joe Scott who set the 'wheels' in motion!
After a small deposit the bike was secured and I was talked through the rest of the process.
In my case I had a bike to offer in part exchange and they gave me a fair price.
It's a simple process, just give your details and part ex details and Joe sent me the documents I needed to fill in. They can deliver your new bike / collect your old one for a great price. We agreed a delivery date and once I took delivery of the bike all there was to do was hand over my old bike and take the keys to the new one. No handover paperwork to fill in, all handled by Wheels. there is also a 3 month warranty and you get a 14 day 'cooling off' period in case you change your mind. I have have absolutely no intention of handing this gorgeous bike back! It is in perfect factory fresh condition. Thanks very much Joe and all at Wheels. If I feel the urge to buy another bike for my fleet I will be in touch! Highly recommended.
Roy.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

BMW K1300S

Recently bought a BMW K1300S and dealt with Joe Scott from start to finish. Great service, and great comms throughout. Bike was delivered to the door a week later after an MOT & service. It was mint, showroom condition. Thankyou.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I came on 22/2 to collect my Yamaha r7

I came on 22/2 to collect my Yamaha r7, kindly sorted out by Joe Scott, he was very professional and worked hard for a good outcome. Had some issues on my end and he sorted them out in a jiffy. It was all done, signed and away within the hour

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service.

Recently purchased a new Honda CL500 from Wheels. Steven Nuttell dealt with my enquiries, through to ordering and collection with complete professionalism.

Although I live around 100 miles away, I don’t think I’ll go anywhere else for my bikes in future. I’m sick of poor customer service elsewhere.

Thank you Steven!

1 February 2025
Unprompted review

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