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Hi, I booked a VBRO through this company, please be sure you know the service fee is non-refundable!!!! It's in small print. This was suppose to be for about 8 of us and cancelled due to not enough room for all. I would NOT use this service at all. It is powered by AI and not real individuals. You cannot communicated with a live person. If you request a refund for any reason. you will be waiting at least a month. I've learned that I should NOT pay the full amount upfront.

Whimstay is a total game-changer for last-minute travel! I was amazed by the discounts available on beautiful vacation rentals that would normally be out of budget. The app is straightforward, the communication was excellent, and our booking went off without a hitch. It’s easily my new go-to site for booking trips. 5 stars all the way!

The booking process was honest, and the location was an excellent vacation spot. I love the real customer service

It was located in an amazing spot and we loved it.

Worst experience

So many good options! The owners are better vetted and the properties are cheaper. Never will use Airbnb or Vrbo again!

The house I booked had a broken hot tub so I agreed to move to a different house. When I checked their website the house I agreed to be moved to was listed approximately $300 less than the house I originally booked. I was told I would be refunded the difference in the houses, but I was only refunded $20.46. When I reached out to Whimstay about it and showed proof of the price discrepancy (per there request) I was told, "Although you may have seen prices for this listing before, please note that rates can change frequently due to dynamic pricing, which adjusts prices based on demand and availability. Additionally, hosts can update pricing in real time as well." So apparently it is ok for them to raise the prices on a rental property right before they book it so they don't have to refund money. I will never book with them company again.

It's a very nice place, with a great location.
The CX was great

We found the cabin itself to be very nice except for the basement was quite musty. It probably should have been aired out or a dehumidifier installed.
The grass was high and shaggy. The fire pit patio was very nice but there was no firewood left to burn in the pit.

The customer service from Whimstay was great! They worked to fix the issue we had with our rental when our host ghosted us. Would use Whimstay again :)

A great service, thanks!

Great and responsive customer service. However I thought the prices were in CAD, so the final total was a bit of a shock to me, had I known that I might have booked something else. But the process and service I received was great, no complaints there.

Absolutely loved this stay! Warm and Comfortable we were 🥰. Very peaceful, Clean and really have everything you need. The details in this home were very beautiful. We normally come every year and like to stay different places only for the experience and to site see but this one is my favorite 🥰🫶🏾

Great customer service,accommodation,great roomy cabin,great location and great price

Nightmare. Cluster-F***. Unsafe for Women.

I have probably 50 emails back and forth between me and Whimstay personnel. Let's go over the issues:

1) Bait and Switch accommodations. Condo was unsafe, in a party building had no locks on the patio door and men were on that same patio in the morning. I didn't sleep a wink.

2) It took an "act of Congress" to get out of the booking and I had to do a charge-back on my credit card because even though Whimstay was the lessor of record with the credit card, they kept claiming the refund was up to the scammer property owner who failed to put proper locks on the balcony door and also failed to notify me (the lessee) that men would be on the balcony during the stay.

3) Epic fail by Whimstay customer service. Somehow they got my first review removed, but I have emails proving this all happened.

The only reason I'm almost "whole" (not 100%, but almost) is because I had to open a dispute on my credit card for the massive breach and failure to deliver what was purchased.

The lady at Whimstay was mostly nice, but her common sense and decency didn't exist and she chose to go with what her bosses said vs. helping a woman traveler stay safe.

I came across Whimstay and never heard of or used them before so I was a little skeptical and hesitant but I was pleasantly surprised. Everything was perfect and easy from the booking process to checking out. The rental was amazing, the host was wonderful and the location was exactly what I wanted.

Saved a few hundred approximately 300.00 booking with Whimstay. I had no issues and was worried because it was my first time using Whimstay but I would diffently use again.

The place was amazing. The host gets 10+++++++
The company very responsive and respomsible.The place spotless. We will definitely be honored to visit again.