Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a 50 year old bottle of port which I was gifted. I held onto it for years but was never going to drink it. I requested a valuation, by sending photos and received a fast response with an a... See more
Company replied
The excitement of bidding till the end can be intense , make sure you understand the total value of the spirit you’re going after. Very enjoyable when you win with prompt delivery, I will be bidding... See more
Company replied
Fantastic customer service! Everyone has been so friendly and professional. A special mention for Naina - thank you so much for your quick and helpful responses to all my queries. Turned out to be fa... See more
Company replied
Company details
Written by the company
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Contact info
Elixir House, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I can recommend
I had queries - all answered well and promptly
Service is A1 - pre- and post-sale (and £10 to have my bottle posted ... :)
11 December 2025
Reply from Whisky.Auction
Hi Nick,
Thank you so much for the lovely review.
We’re really pleased to hear that all your queries were answered promptly and that both our pre- and post-sale service hit the mark. Your kind words mean a lot to us.
Kind regards,
The Whisky.Auction Team
Very Helpful Shipping Staff.
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends " Do Not Reply " notices. Contacted Naina in Whisky Auction shipping who escalated and with patience ( and clout ) managed to sort out
I have bought from WA for a few years. Always superbly wrapped and packaged and despatched promptly by WA.
4 December 2025
Unprompted review
Reply from Whisky.Auction
Hi Alan,
Thank you for taking your time to leave us a review.
We are very glad to hear that our shipping team, especially Naina, was able to step in and help resolve the delivery issues with the courier. We understand how frustrating repeated unsuccessful delivery attempts can be and we appreciate your patience throughout the process.
It’s wonderful to know you have been buying from us for years and that you consistently find our packaging and dispatch standard be excellent. Your continued trust and support mean a great deal to us.
If you ever need anything in the future, we are always here to help.
Kind regards,
The Whisky.Auction Team
Very professional quick to answer any…
Very professional quick to answer any questions that I may have had and found it very easy to sell my item with them will use them again
4 December 2025
Unprompted review
Reply from Whisky.Auction
Hi Eddie,
Thank you so much for your kind review! We're delighted to hear that you found the process smooth and that all your questions were answered quickly. Knowing you had an easy and positive experience selling your item means a lot to us.
Kind regards,
The Whisky.Auction Team
Good service lot of choice and very…
Good service lot of choice and very careful packed for delivery
28 November 2025
Reply from Whisky.Auction
Hi Martin,
Thank you for your feedback, we’re glad you enjoyed the service and the range of options. It’s great to know the care we put into packing came through on your delivery. We appreciate you taking the time to share your experience!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Tim,
Thank you so much for sharing this. We’re glad to hear our team made things smooth and professional for you.
Kind regards,
The Whisky.Auction Team
This is a delightful company that…
This is a delightful company that really knows what they are doing and the customer service is honestly so great. I sold a limited edition bottle of tequila and I love the way the auction was held. Highly recommend Whisky Auction. Thank you so much.
27 November 2024
Unprompted review
Reply from Whisky.Auction
Hi Rosita,
Thank you so much for sharing your experience with us. We’re delighted to hear that your auction experience went smoothly and that the auction process and our customer service met your expectations.
We truly appreciate your recommendation and your trust. If you decide to sell or explore more bottles in the future, we’ll be ready to help. Cheers, and thank you again for your kind words!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Rob,
Thank you for leaving us a positive review. We're delighted to hear you enjoyed your experience and found some harder-to-find whiskies. That’s exactly what we aim for!
Kind regards,
The Whisky.Auction Team
Excellent service from start to finish.
Excellent service from start to finish!
Initially obtained a valuation which I was happy with and decided to deliver my bottle for auction personally. I was kept abreast of events by email. Eventually my bottle sold at auction for well over the estimate and I received prompt payment.
20 October 2025
Unprompted review
Reply from Whisky.Auction
Hi GB,
Thank you for your feedback! We’re delighted to hear that you found our buying process easy and our administration smooth. It’s great to know that our delivery service continues to meet your expectations.
We appreciate your support and look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Glenn,
Thank you for taking the time to leave us a positive review. We’re delighted to hear that your parcel arrived well-packaged, was delivered quickly, and that you found our delivery rates reasonable. Your feedback is greatly appreciated!
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Thanks so much, Stephen! We’re glad your order went smoothly and you’re happy with your purchase. We appreciate your support!
The Whisky.Auction Team
Easy to use website with great…
Easy to use website with great functionality for buyers. Wide range of whiskies on offer. Quick delivery and eco-friendly packaging
21 October 2025
Reply from Whisky.Auction
Thank you for your lovely feedback! We’re so pleased you enjoyed the experience and that everything arrived just as it should. We really appreciate your support!
The Whisky.Auction Team
Reply from Whisky.Auction
Thank you for your feedback! We’re delighted to hear your order arrived promptly and that you’re happy with our service.
Thank you
The Whisky.Auction Team
Whisky Auction are fantastic
Whisky Auction are fantastic! Extremely helpful and friendly, I have consistently had swift and accurate replies to all communication. They set realistic prices, exceeded their estimates, sold all bottles submitted, while all steps of the process, from collection to final payment went seamlessly. They deserve 5 stars!
28 October 2025
Unprompted review
Reply from Whisky.Auction
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with us. Our team takes great pride in providing a smooth and transparent service, so it means a lot to know that came through. We truly appreciate your trust and look forward to helping you again in the future!
— The Whisky.Auction Team
As a buyer
As a buyer, every time I use them they're really good.
Packaging and delivery, description of lots and speed of dispatch are all good.
31 October 2025
Reply from Whisky.Auction
Hi Scott!
Thank you so much for your kind review! We’re really pleased to hear that you’ve had consistently good experiences with us.
We really appreciate your continued support and look forward to welcoming you back to Whisky.Auction again soon.
Best regards,
The Whisky.Auction Team
So easy to register and bid
So easy to register and bid
Delivery times are unbelievably quick!
Great experience every time 😎
30 October 2025
Reply from Whisky.Auction
Thank you so much for your lovely review! We’re thrilled to hear you find the proccess easy , and that your deliveries have been arriving so quickly. It means a lot to know you’re having a great experience with us every time :) Cheers from all of us at Whisky.Auction!
Prompt attention and easy to follow e…
Prompt attention and easy to follow e mails. Well informed on shipping of purchases.
16 October 2025
Reply from Whisky.Auction
Hi Alan,
Thank you for your positive review. So pleased to hear you are happy with our services and communications.
Kind regards,
The Whisky.Auction Team
Reply from Whisky.Auction
Hi Peter,
Thank you for your feedback! We’re glad your order arrived quickly and met your expectations. We appreciate your support!
Kind regards,
The Whisky.Auction Team
Good service.
6 October 2025
Reply from Whisky.Auction
Thank you for the kind words! We’re happy you’re pleased with our service.
The Whisky.Auction Team
Excellent service and easy to use…
Excellent service and easy to use system. It is the leading whisky auction site. Better than all of the others.
13 October 2025
Unprompted review
Reply from Whisky.Auction
Hi Tobias,
Thank you so much for your kind words! We’re thrilled to hear that you find our service excellent and our system easy to use. We take pride in being the leading whisky auction site, and your feedback motivates us to keep delivering the best experience possible.
Kind regards,
The Whisky.Auction Team
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