A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought and paid for trainers on line…
I bought and paid for trainers on line on 20th February. On 27th February I received an email advising that there would be a delay. I heard nothing further. 4 weeks after placing an order I contacted them by email to cancel the order and request a refund. Their presumably AI response invited me to use the returns process and advised the thread would be considered closed as resolved. They have now agreed a refund which I am waiting for. Shameful for a company like whistles
20 February 2026
Unprompted review
Reply from Whistles
Hi Elizabeth,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration and disappointment caused.
We completely understand how unacceptable it is to wait so long for an update, and then not receive the level of support you needed when you reached out to cancel your order. This is not the standard of service we aim to provide, and we sincerely apologise for the lack of clear communication and the response you received.
We’re pleased to hear that a refund has now been arranged, but we appreciate that this does not make up for the inconvenience caused. Your feedback has been noted and will be shared with our team so we can review both our communication processes and customer support experience.
If there are any further issues with your refund, please don’t hesitate to get back in touch so we can ensure this is fully resolved for you.
Kind regards, Whistles Customer Care
very helpful customer service when the…
very helpful customer service when the product wasn't great and helped sort easy return! thanks Bobbi
17 March 2026
Unprompted review
Reply from Whistles
Good afternoon Donna,
Thank you so much for your lovely feedback! I’m really glad to hear our customer service team were able to help, even though the product wasn’t quite right. I’ll be sure to pass your thanks on to Bobbi I know they’ll really appreciate it.
Kind regards,
Whistles Customer Care.
Reply from Whistles
Dear Sian,
Thank you so much for your kind words! I'm delighted to hear that you found our assistance helpful and friendly. If you need any further support or have any questions, please don't hesitate to reach out.
Fantastic Reigate Store
Fantastic service from Michelle and the Reigate store team - my much loved Bibi bag had an issue with the strap, they ordered a replacement into store which was collected today. Always brilliant service in this shop, love popping in for a browse as always made to feel so welcome
14 March 2026
Unprompted review
Reply from Whistles
Good morning Rebecca,
Thank you for your wonderful review.
We’re delighted to hear about the fantastic service you received from Michelle and the team in our Reigate store. It’s great to know they were able to help resolve the issue with your Bibi bag by arranging a replacement strap for you.
It’s especially lovely to hear that you always feel welcome when visiting the store and enjoy popping in for a browse. Your kind feedback will mean a lot to Michelle and the rest of the team.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards, Whistles Customer Care
Lovely atmosphere in the shop
Lovely atmosphere in the shop, friendly staff who were not ‘pushy’ but helpful when required. Lovely stylish pieces to chose from.
11 March 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for your kind review.
We’re delighted to hear that you enjoyed the atmosphere in the store and that our team were friendly and helpful while still giving you the space to browse comfortably. It’s also wonderful to know you liked the selection of stylish pieces available.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards, Whistles Customer Care
Customer service on chat was terrific…
Customer service on chat was terrific today (thank you, Milla). I'd had a terrible delivery experience with Evri and Whistles refunded me immediately, no messing about. Super service.
13 March 2026
Unprompted review
Reply from Whistles
Hi Alison,
Thank you so much for your kind words! We're really glad to hear that Milla was able to help and turn around what sounded like a frustrating delivery experience with Evri. We'll be sure to pass your feedback on to her, she’ll be delighted to hear it.
Providing quick, hassle-free support is exactly what we aim for, so it's great to know we could help resolve things promptly for you. Thanks again for taking the time to share your experience!
Kind regards, Whistles Customer Care
Superb service by Michelle at your…
Superb service by Michelle at your Cheshire Oaks store. Felt like I was in a independent boutique shop, with helpful, friendly and bespoke service. Great range and choice of clothing which Michelle was really knowledgeable on, very pleased with my purchase. Thank you Michelle!
12 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Michelle provided you with such a friendly and bespoke service at our Cheshire Oaks store. It's fantastic to know you enjoyed the range and expertise, making your shopping experience feel special. We'll be sure to pass on your kind words to Michelle.
Thanks again for choosing Whistles, and we look forward to welcoming you back soon!
The lady that served me at your Farnham…
The lady that served me at your Farnham store on Monday (9th March) was so lovely and very helpful. It haven’t experienced customer service like that in a long time.
9 March 2026
Unprompted review
Reply from Whistles
Hi Charlotte,
Thank you so much for your kind words! We're thrilled to hear that the team member at our Farnham store provided you with such wonderful customer service. I'll be sure to pass on your compliments to her. It's feedback like yours that motivates us to keep delivering great service.
Thanks again for taking the time to share this with us!
Best wishes,
Whistles Customer Care.
Managed to get exactly what I wanted a…
Managed to get exactly what I wanted a hand bag for my wife’s birthday, very helpful friendly member of your staff looked after me and a discount to really make the experience even better.
9 March 2026
Unprompted review
Reply from Whistles
Hello,
Thank you so much for your wonderful feedback!
I am delighted to hear that you found the perfect handbag for your wife’s birthday and that our team member was able to assist you in such a helpful and friendly way. It’s great to know they looked after you throughout your visit and that the discount made the experience even better.
We really appreciate you taking the time to share your experience, and we hope your wife loves her new handbag. We look forward to welcoming you back again soon!
-Whistles
Personal and friendly welcome
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual human connection. Julie epitomised that today which made my purchase an easy decision. Thank you for providing high quality products and welcoming human beings in store to speak to.
Update - lovely to get a reply from the Whistles team although no clue why their reply is addressed to Cornwall!
10 March 2026
Unprompted review
Reply from Whistles
Hello,
Thank you so much for your wonderful review!
I am delighted to hear that you always feel personally welcomed when visiting our Whistles store. a warm, genuine connection with our customers is incredibly important to us, so it’s lovely to know that the friendly hello, relaxed conversation, and no-pressure atmosphere made such a difference.
We’re especially pleased to hear that Julie exemplified this during your visit and helped make your purchase an easy and enjoyable decision. She truly is a fantastic member of the team, and we’ll be sure to pass your kind words on to her.
Thank you also for your update, we’re glad you received a reply, and we completely understand the confusion around the message being addressed to Cornwall. We appreciate you highlighting it, and we’ll make sure this is fed back so future replies are accurate.
We’re grateful for your support and hope to welcome you back again soon!
-Whistles
Great customer service from Fiona via…
Great customer service from Fiona via chat today - issue was resolved very quickly. So refreshing to have a nice helpful company to buy from. Thank you Fiona :)
9 March 2026
Unprompted review
Reply from Whistles
Hi Jane,
Thank you so much for your kind words! We’re thrilled to hear that Fiona was able to help and resolve your issue quickly. We’ll be sure to pass along your thanks to her. It’s our goal to make every experience as smooth and pleasant as yours, and your feedback truly brightens our day.
Kind regards, Whistles Customer Care
Live Chat with Whistles
I have been on live chat with Fiona at Whistles and she was extremely helpful. I am very happy with the result from the chat!
9 March 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your email.
I’m really pleased to hear that your live chat with Fiona at Whistles was so helpful and that you’re happy with the outcome. I’ll be sure to pass your lovely feedback on to her, I know she’ll really appreciate it!
If there’s anything else you need, please don’t hesitate to get in touch.
Whistles Customer Care.
Perfect customer service
I had wonderful service at this store and the staff were incredibly helpful without being at all pushy. They made the whole shopping experience very stress free and enjoyable. They were friendly and personable and went to great lengths to find me the perfect pair of trousers.
7 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that our Whistles team provided you with a friendly, helpful, and stress-free shopping experience. It's great to know they went the extra mile to find you the perfect trousers. Your kind words mean a lot to us!
If you need any further assistance, we're here to help.
The staff are wonderful
The staff are wonderful. So friendly and chatty. They’re never pushy- which as a procrastinator I appreciate.
6 March 2026
Unprompted review
Reply from Whistles
Hello Fiona , Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
I was very well attended to and I was…
I was very well attended to and I was happy with the t-shirts I got. Lovely earrings too!
5 March 2026
Unprompted review
Reply from Whistles
Hi Julia, thank you so much for your lovely feedback! We're delighted to hear you’re happy with your t-shirts and earrings. If you need anything else or have any questions, feel free to reach out. Thanks again for choosing Whistles!
Fiona in customer service went above…
Fiona in customer service went above and beyond to help me. I received a shirt for work which was faulty (hole in where the security tag was) and she couldn’t do enough to help! Amazing customer service. Thank you Fiona!
7 March 2026
Unprompted review
Reply from Whistles
Hi Em,
Thank you so much for your wonderful feedback! We're delighted to hear that Fiona provided you with such exceptional service and was able to help resolve the issue with your shirt. We truly appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Whistles!
Best regards,
Whistles Customer Care.
Excellent customer service
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments.
A few days later disappointed to find a further discount of 20% off sale items. Contacted customer service by their web chat and requested a price match, didn’t hear back from them after 10 days -so contacted them again today via their web chat. Their advisor Niamh quickly sorted out the refund for the price difference, no quibble, very pleased with the outcome.
Will shop at Whistles again and will recommend for excellent customer service.
7 March 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for taking the time to share your experience with us. I am delighted to hear that you’re pleased with your new coat, it’s wonderful that the delivery was quick, the packaging met your expectations, and that you’ve been receiving so many compliments on it!
I’m sorry to hear you initially didn’t receive a response regarding the further sale reduction, but I’m very glad that when you reached out again, Niamh was able to resolve the price difference quickly and without any hassle. We’ll make sure your kind feedback is passed on to her.
We truly appreciate your patience and understanding, and we’re thrilled to know this positive outcome has left you feeling confident about continuing to shop with us. Thank you again for your lovely review — and for recommending us for excellent customer service.
We look forward to welcoming you back again soon!
-Whistles Customer Care.
I found what I wanted almost straight…
I found what I wanted almost straight away, great choices and very pleasant staff.
4 March 2026
Unprompted review
Reply from Whistles
Hi Jenny,
Thank you for your lovely review. We're so pleased to hear that you found exactly what you were looking for so quickly and enjoyed the great choice available.
It’s also wonderful to know that our team made your visit pleasant. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards, Whistles Customer Care
Thank you
Thank you to the lady who served me on Tuesday. She was so friendly and helpful offering different styles and sizes, making me feel special whilst I shopped. Thank you
3 March 2026
Unprompted review
Reply from Whistles
Dear Madeline,
Thank you so much for your kind words! We're delighted to hear that our team member made your shopping experience special and enjoyable. We truly appreciate your feedback and look forward to welcoming you back to Whistles soon.
Ordered a bag, didn’t receive what I ordered
Ordered a bag. After waiting for it to be shipped to Canada, paying taxes and fees, was sent a completely different bag. The one I actually ordered is sold out now. If this is what I can expect, I will NEVER buy anything from Whistles again.
GE11479342878GB
I can't even seem to get ahold of customer service to return the item as we don't have DHL where I live.
They also want to charge me $51.15 for the return on top of everything !!
DO NOT ORDER ANYTHING FROM WHISTLES IF YOU ARE IN CANADA !
As per the response below:
I have tried to contact your customer service department - it's REALLY difficult. No response, and you provided no alternative link.
27 February 2026
Unprompted review
Reply from Whistles
Good morning,
Thank you for reaching out and sharing your experience. I sincerely apologise for the mix-up with your order and the inconvenience you've faced, especially with shipping and return challenges in Canada.
I understand how frustrating this must be and this certainly isn't the experience we want to provide. Please reach out to our team via live chat and we will ensure we get this resolved for you.
Thank you for your patience and understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.