A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a bag, didn’t receive what I ordered
Ordered a bag. After waiting for it to be shipped to Canada, paying taxes and fees, was sent a completely different bag. The one I actually ordered is sold out now. If this is what I can expect, I will NEVER buy anything from Whistles again.
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I can't even seem to get ahold of customer service to return the item as we don't have DHL where I live.
They also want to charge me $51.15 for the return on top of everything !!
DO NOT ORDER ANYTHING FROM WHISTLES IF YOU ARE IN CANADA !
As per the response below:
I have tried to contact your customer service department - it's REALLY difficult. No response, and you provided no alternative link.
27 February 2026
Unprompted review
Reply from Whistles
Good morning,
Thank you for reaching out and sharing your experience. I sincerely apologise for the mix-up with your order and the inconvenience you've faced, especially with shipping and return challenges in Canada.
I understand how frustrating this must be and this certainly isn't the experience we want to provide. Please reach out to our team via live chat and we will ensure we get this resolved for you.
Thank you for your patience and understanding.
Great clothing and lovely customer…
Great clothing and lovely customer service
4 March 2026
Unprompted review
Reply from Whistles
Good morning!
Thank you so much for your kind words! We're delighted to hear that you love our clothing and customer service. If you ever need anything or have any questions, feel free to reach out. We're always here to help!
Excellent customer service…
Liliana is a wonderful customer service assistant and should be commended and highly valued! Thank you for sorting out my issues via the web chat.
4 March 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words!
We’re thrilled to hear that Liliana provided such excellent support and was able to resolve your issues quickly via web chat. She’ll be delighted to know her efforts are appreciated, our team truly values making every customer experience smooth and positive.
We really appreciate you taking the time to share your experience!
Kind regards, Whistles Customer Care
Missing item
I had a missing item from my order. Reached out to customer service and Liliana was kindly able to resolve it within minutes. Thank you
3 March 2026
Unprompted review
Reply from Whistles
Hi Joanna,
Thank you so much for your kind words! We’re sorry to hear there was a missing item in your order, but we’re glad Liliana was able to jump in and get everything resolved quickly for you. We’ll be sure to pass along your appreciation to her, she’ll be thrilled to hear it!
Kind regards, Whistles Customer Care
Whistles Farnham
Wonderful store in Farnham with friendly , helpful and efficient staff who are always on hand to help find exactly what I need and order in anything that I can't find.
A pleasure shopping here!
27 February 2026
Unprompted review
Reply from Whistles
Hi Annina,
Thank you so much for your wonderful review!
We’re delighted to hear how much you enjoy shopping with us in Farnham. Our team takes real pride in being friendly, helpful and efficient, so it’s lovely to know that their support, whether finding the perfect item or ordering something in, has made your visits such a positive experience.
It’s always a pleasure to welcome you into the store, and we truly appreciate you taking the time to share your kind words. We look forward to seeing you again soon!
Kind regards, Whistles Customer Care
Kay was great
Kay was great, and sorted it all for me. However, overall the Whistles experience wasn’t good. I kept having to email & when I didn’t get a reply I went on the live chat instead. Sadly I can’t shop in person anymore as my local branch (Ringwood) was closed down. Just not the same being able to try on & send to store.
2 March 2026
Unprompted review
Reply from Whistles
Hi Louise.
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear that Kay was able to sort everything out for you, we’ll be sure to pass your kind words on to her. That said, we’re genuinely sorry that the overall experience left you feeling disappointed. Having to chase for replies and switch to live chat isn’t the level of service we aim to provide, and we completely understand how frustrating that must have been.
We also appreciate how disappointing it is not to be able to shop in person since the closure of our Ringwood branch. Being able to try items on and use click & collect in store really does make a difference, and we know online shopping isn’t quite the same experience.
Your feedback is incredibly valuable, and we’ll be sharing it with the wider team as we continue working to improve our service. Thank you again for your honesty, we truly appreciate your support.
Kind regards, Whistles Customer Care
I love going into the Ilkley store
I love going into the Ilkley store, the ladies there are always so helpful and it so nice to be able to go into a shop and look and feel the goods. So much nicer than just shopping via the internet. We need to support our local shops to keep our high streets.
28 February 2026
Unprompted review
Reply from Whistles
Hi Shirley,
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you enjoy visiting our Ilkley store. Our team truly loves helping customers find the perfect pieces, and it means a lot to know that you appreciate being able to see and feel everything in person.
We couldn’t agree more, there’s something special about shopping locally and keeping our high streets thriving, especially here in Ilkley. Your support makes a real difference, and we’re so grateful for it.
We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
The staff in Harrogate store are great…
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no waist at all & very slim hips/thighs I struggle to find a fit but these higher waisted than previous try ons are perfect 👌
27 February 2026
Unprompted review
Reply from Whistles
Hi Cheryl,
Thank you so much for your fantastic review!
We’re thrilled to hear that our team in the Harrogate store were able to help you find the perfect black barrel leg jeans. It’s wonderful to know that their guidance helped you discover a style that fits so well, especially when finding the right waist and hip fit can be tricky.
We’re delighted you love the jeans and hope they bring you lots of wear and comfort. We look forward to welcoming you back again soon
Kind regards, Whistles Customer Care
dress for a wedding…found it!
I was looking for a dress for a wedding and looking in many shops on the high street. The dress I tried on in Whistles was the first that made me feel comfortable wearing it. The fabric and make feels good quality and it drapes well.
26 February 2026
Unprompted review
Reply from Whistles
Hi Julie,
Thank you so much for sharing your experience.
We’re absolutely delighted to hear that the dress you found with us was the one that made you feel truly comfortable, especially after searching in so many other shops. That feeling when something just fits and feels right is so special, particularly for a wedding.
It’s wonderful to know you loved the fabric, quality and the way it drapes. We hope you feel amazing wearing it on the big day and have a fantastic time at the wedding! We’d love to welcome you back again soon.
Kind regards, Whistles Customer Care
Lovely sales lady in the Bromley store
Lovely sales lady in the Bromley store. Sorry didn’t get her name. It was like good old fashioned sales techniques. Not pushy, bought a couple of different styles to try, helped me on with the jackets. What’s not to love 👏🏻
25 February 2026
Unprompted review
Reply from Whistles
Hi Amanda,
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience in our Bromley store. It’s wonderful to know our team member made you feel comfortable and supported, offering attentive, traditional service without ever being pushy.
Helping you try different styles and making the experience enjoyable is exactly what we aim for, so your comments mean a great deal. We’ll be sure to share your feedback with the store team, hopefully we can work out who your “lovely sales lady” was!
We look forward to welcoming you back again soon.
Kind regards, Whistles Customer Care
Missing transport charge refund
I placed an order and asked for next day delivery.
Unfortunatley what I ordered was out of stock and a refund was issued. The next day delivery charge wasn't refunded. By using their easy to use web chat the transport charge was refunded and a good will gesture included. Well handled Molly!
27 February 2026
Unprompted review
Reply from Whistles
Hi Graeme,
Thank you so much for taking the time to leave this review. We’re really sorry that the item you ordered was out of stock, we know how frustrating that can be, especially when you’ve selected next day delivery.
I’m glad to hear that our web chat team was able to quickly sort the delivery charge refund for you and that Molly was able to help turn the experience around. I’ll be sure to pass your kind words on to her, she’ll be delighted to hear them!
We truly appreciate your understanding and your feedback. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards, Whistles Customer Care
Still waiting for my receipt which is…
Still waiting for my receipt which is frustrating! In future I will take a paper receipt.
Otherwise service was fine, young lady was helpful and polite.
24 February 2026
Unprompted review
Reply from Whistles
Hi Janis,
Thank you for your feedback.
We’re really sorry to hear that you’re still waiting for your receipt, we understand how frustrating that can be. That’s certainly not the experience we want for our customers. If you’d like, please feel free to contact the store directly so we can look into this for you and make sure you receive it as soon as possible.
We’re pleased to hear that the service you received in store was positive and that our team member was helpful and polite. We’ll be sure to pass your kind comments along to her.
Thank you again for taking the time to share your experience, we truly appreciate it.
Kind regards, Whistles Customer Care
Rewarding and pleasant shopping experience
A very rewarding shopping experience. The shop assistant Julie was very helpful with giving me advice on clothes size and colours. She gave me a lot of alternative sizes and styles to try. I came away with a lovely and very useful outfit gor going travelling. 👌
24 February 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're delighted to hear that Julie provided such helpful advice and made your shopping experience enjoyable. It's fantastic that you found the perfect outfit for your travels. We appreciate you taking the time to share your positive experience with Whistles.
Good shop
Good shop, good quality items and very good customer service in the Bromley branch.
24 February 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words!
We’re delighted to hear you had a great experience at our Bromley branch and that you were happy with the quality of our items and the customer service you received. Our team works hard to provide the best possible experience, so your feedback truly means a lot to us.
We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
What a hopeless company when ordering…
What a hopeless company when ordering on line. I placed an order at the start of this month for x3 items and only one arrived. When I eventually got a response from customer services I was told that their records suggest that all three of the items had been sent out. After ‘investigations’ I was refunded for the outstanding amounts and given a code for next day delivery ie if I wanted to reorder the items. Sadly by this stage one of the items was no longer available. Stupidly I placed a further order and yet again, only one of the items arrived. Same response, Whistles system recorded that both items had been sent out…now refunded and yet again free next day delivery code. Am I likely to complete this game all over again? No way! I haven’t got time to keep ordering from such a disorganised company.
25 February 2026
Unprompted review
Reply from Whistles
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your order.
To help resolve this as quickly as possible, please get in touch with our customer care team directly. They will be able to assist you in finding the best solution.
We appreciate your patience and hope to make things right for you.
Appalling
Appalling. I ordered a pair of trainers on Friday 13th Feb with delivery due Wednesday 18 - Friday 20th Feb. With no dispatch email received on the Thursday 19th Feb i made contact - only to be told there was a stock issue (would have been nice if they’d informed me first before I made contact) and they’d arrive the following week. I said that was too late and to cancel - i was told that i need to wait for dispatch so they can do a return to sender and issue a refund.
I contacted them a second time on Tuesday 24th Feb to say i cannot continue to wait with no update on dispatch when my money was taken on 16th Feb. The online chat agent (Emily) was of no use, saying again they can’t refund till dispatched and returned back to themselves and i asked again when they’d be dispatched - with a reply given of wait another 48hrs! So i continue to wait while they can’t fulfil orders and have had my money since 16th Feb.
I also selected to email a copy of the chat to myself - and those chats conveniently expire so you have no record of the chat.
I have today issued a dispute and chargeback request via my credit card provider. Truly appalling and i would never ever shop at Whistles and advise anyone else the same.
24 February 2026
Unprompted review
How lovely to shop in person in Bath
How lovely to shop in person in Bath. We were given just the right amount of space and support as we tried things on. I am delighted with my purchases too!
20 February 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely review!
I am delighted to hear that your visit to our Bath store was such a positive experience. It’s wonderful to know you felt supported with just the right balance of space while trying things on. We’re thrilled that you’re delighted with your purchases and truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon!
-Whistles Customer Care.
Helpful staff
I found a blouse I liked but my size was not available on the rack. However, one of the staff kindly offered to check the stock room, found my size which fitted perfectly. Job done!
20 February 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your positive experience with us! We're delighted to hear that our staff went the extra mile to find your perfect size and that you're happy with your blouse. Your feedback means a lot to the Whistles team.
If you ever need any assistance in the future, please don't hesitate to reach out.
Fast delivery for online orders
Great choice of fashion. Excellent staff with knowledge of products and great delivery.
20 February 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear you loved our fashion selection and had a great experience with our knowledgeable staff and delivery service. Your feedback means a lot to us at Whistles.
So helpful
The people at the Chiswick Whistles were so helpful without being overbearing or judging. They had great sense of what would look good on me combined with what I needed. I'll be back soon!
19 February 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that the team at our Chiswick Whistles store provided such helpful and thoughtful service. It's great to know they could find the perfect styles that suited you and met your needs. We can't wait to welcome you back soon!
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