Simpsons Jet Of Whitby logo
Visit website

Simpsons Jet Of Whitby Reviews 

676
•
TrustScore 5 out of 5

5.0

Jewellery shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the beautiful, handcrafted jewelry pieces, noting that items arrive remarkably fast and look even better than expected. Consumers frequently mention that speedy delivery, helpful customer service, and careful packaging make receiving orders a truly delightful experience. Though some people experienced minor confusion regarding collection options or delivery details, the team quickly resolved their questions. Overall, people deeply appreciate the responsive communication and gorgeous presentation boxes that add a special touch to their gifts. Shoppers consistently praise the great value and stunning craftsmanship, making it a wonderful place for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages arrive very quickly and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Service

Customers had positive experiences with service, highlighting the professional and friendly approach.... See more

Order

Reviewers mention positive feedback about order processes, highlighting hassle-free and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more

Company details

  1. #10 of 291 best companies in Jewellery shop
  2. #3 of 48 best companies in Jewellery manufacturer
  3. #2 of 29 best companies in Jewellery Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.

Contact info

5.0

Excellent

TrustScore 5 out of 5

676 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(676)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great products and amazing value add service

They contacted me after the order was placed to check if I’d like a gift bag and tag, since they saw the delivery address was different - a lovely little addition. My mum loves the earrings so a win-win situation. Will definitely order again!

7 November 2025
Rated 5 out of 5 stars

Excellent Service

They go above and beyond to help you. One of the best businesses I have ever bought from.
Absolutely recommended.

23 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look