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Simpsons Jet Of Whitby Reviews 

675
•
TrustScore 5 out of 5

5.0

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the beautiful, handcrafted jewelry pieces, noting that items arrive remarkably fast and look even better than expected. Consumers frequently mention that speedy delivery, helpful customer service, and careful packaging make receiving orders a truly delightful experience. Though some people experienced minor confusion regarding collection options or delivery details, the team quickly resolved their questions. Overall, people deeply appreciate the responsive communication and gorgeous presentation boxes that add a special touch to their gifts. Shoppers consistently praise the great value and stunning craftsmanship, making it a wonderful place for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages arrive very quickly and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Service

Customers had positive experiences with service, highlighting the professional and friendly approach.... See more

Order

Reviewers mention positive feedback about order processes, highlighting hassle-free and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more

Company details

  1. #10 of 291 best companies in Jewellery shop
  2. #3 of 48 best companies in Jewellery manufacturer
  3. #2 of 29 best companies in Jewellery Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.

Contact info

5.0

Excellent

TrustScore 5 out of 5

675 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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5.0

All reviews

(675)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

Rang up talked to the owner about what i wanted he sent photos i ordered and received them amazing service

10 December 2025
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Reply from Simpsons Jet Of Whitby

Thanks Neil,,

Rated 5 out of 5 stars

Great looking quality ring

I am giving 5* for the response to my emails. The Jet ring looks super quality but I cannot comment any further at this stage as it's a Christmas present and the recipient hasn't received it yet. I hope it fits and will like it🤞 By the looks of the quality, this ring should last better than 1 bought from another Whitby Jet shop. Will comment further. Thank you.

9 December 2025
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Reply from Simpsons Jet Of Whitby

Thanks Bob,
Hope its a good fit..

Rated 5 out of 5 stars

Great little shop for Whitby Jet

Easy to navigate website and a great selection of jewellery. My order was 48h tracked and delivered on time. It was wrapped well to protect the jewellery and it included a paper bag and gift tag. The pendant I ordered was perfectly made.

4 December 2025
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Reply from Simpsons Jet Of Whitby

Thanks Ann,,

Rated 5 out of 5 stars

Fantastic

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock.
I messaged Derek on WhatsApp about the earrings and bought a matching pendant on silver chain as well.
Derek offered numerous sizes and was extremely helpful.
Great communication, super fast delivery and prices.
Excellent all round

4 December 2025
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Reply from Simpsons Jet Of Whitby

Thanks Andy, Glad to be of help..

Rated 5 out of 5 stars

Excellent service

Great communication, quick delivery, gorgeous earrings and in lovely gift box, perfect

4 December 2025
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Reply from Simpsons Jet Of Whitby

Cheers Jo,

Rated 5 out of 5 stars

Such excellent personal service

Such excellent personal service . Have ordered a bespoke made order pendant and have had great communication with Derek . Couldn’t be happier .

4 December 2025
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Reply from Simpsons Jet Of Whitby

Thanks Rhonda, Sorry its late..

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