White & Company PLC Reviews 

2,968
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. #14 of 38 best companies in Removals company
  2. #2 of 4 best companies in Records storage facility
  3. #5 of 21 best companies in Shipping service
  4. #24 of 58 best companies in Storage facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,968)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Plymouth team of Nick

The Plymouth team of Nick, Mark and Dave were cheerful, professional and hard working.
Only a local move but they had to negotiate builders rubble and scaffolding to deliver our furniture.
All done with good will and I can't recommend them enough.

11 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Catherine,

Many thanks for your kind review. Your thanks will be passed on to Nick, Mark and Dave.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Professional Service

The team of movers from the Plymouth branch
were professional & helpful when they completed our long distance move for us this week.
Special thanks to: Lewis, Kyle & Nick.

12 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Lisa,

Many thanks for your kind review. Your thanks will be passed on to Lewis, Kyle and Nick.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Flawless removal to storage

On one of the hottest days of the year, the London team from Waltham Cross depot were brilliant. The team was lead by Henry with Phillipe, Derek and Leon. They loaded our furniture and belongings into the storage crates without issue and so smoothly while we move into temp accommodation. They were all very polite and respectful and made special efforts to ensure they left the house tidy clearing up behind them.
Looking forward to the same level of service for the move into our permanent home and receive everything back out of storage. We are moving to a restricted access location and White & company identified the best logistics solution making use of their national coverage with storage facilities across the country.
Thank you

4 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Praise to Tom & Ben - The perfect team!

Tom & Ben were very professional, hardworking and a credit to the company.
I was looking for the magic wand I am sure they used to do our house move based on the speed they packed everything up during one of the UK’s hottest summers!

3 August 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic helpful team

this was a huge and emotional move for myself abd my son- the team were fantastic - could NOT have been more caring and helpful.100% went the extra mile, very grateful.

16 July 2026
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Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Eventually very good

After some poor initial communication the company made amends and the move went very smoothly. Helpful staff and no issues.

24 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

A professional service from inception…

A professional service from inception to final delivery to our new home.
Very friendly and hard working team.

Thanks to Jason, Kevin and Bob - well done lads

10 August 2026
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Reply from White & Company PLC

Dear Mr Allen,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Emigration to New Zealand

Service is second to none. Staff including Jack,Bob,Paul and Jordan not forgetting Alison in the office, who is always at the end of the phone to help and guide us.

30 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good Afternoon,

Many thanks for your kind review. your thanks will be passed on to all involved with your move.

Kind regards,
Louis Spies
Sales Director

Rated 1 out of 5 stars

Déménageur Breton / White & Compagnie

Dear Louis,

Thank you for getting back to me.

The booking was made under my partner’s name, Jeremy Kuenzli, for the property at 16 South Carron Wynd. I hope that helps you locate the file.
I do hope you’ll take the time to look into what happened. Some of my bespoke items have been damaged beyond recovery and that is not something that can simply be undone. I genuinely hope this is looked into properly so that no one else finds themselves in the same position.

Many Thanks.

The packing of the boxes only compounded this impression of amateurism. Contents appeared to have been thrown together at random, with no logic or protective wrapping, so that opening each box felt less like unpacking and more like a lottery. The final outcome bears this out, with numerous items broken and others simply gone missing.

For a service at this price point, one is entitled to expect more than the mere transport of belongings from point A to point B, with no regard for the condition in which they arrive. And yet that is precisely the impression left by this experience — that of having entrusted our furniture to chance rather than to professionals mindful of the care it deserved. I cannot recommend either company to anyone hoping to move possessions they hold dear, and I would strongly urge anyone considering their services to take out comprehensive insurance, given how much appears to be left to fortune.

24 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning Mr Huot Soudain,

Thank you for leaving a review and my sincerest apologies that you were left feeling unhappy with the service you received. Could you please indicate if you have a ref nr from us, so I can locate the file for your move? Once I have more info I can respond in more detail. We have checked our side and cannot find any records to indicate that we moved your household effects. Without your ref nr or details of the person who booked the move with us, we cannot assist you further.

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Lovely staff who were extremely helpful…

Lovely staff who were extremely helpful through a difficult move. Always kept in touch. Thank you to Neil, Mandy, Kyle, Ben and Leon

7 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Diane,

Many thanks for your kind review. Your thanks will be passed on to all involved with your move.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very efficient service

Very efficient service . Went above and beyond. The staff were very polite and well mannered . The removal of all our belongings and unload at new address was well organised.

6 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mike,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent and willing service from booking to delivery.

Very kind and accessible booking service.
The company was very helpful when I had to rearrange the delivery address at short notice, due to the house purchase falling through.
Removals ran smoothly, as lorries arrived punctually and the two removal men were very strong, willing, careful and speedy, as well as kind, polite and humorous.
This is the second time we have used Whites and we will certainly use them next time.
Special appreciation to Paul and Taylor.

2 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Daphne,

Many thanks for your kind review. Your thanks will be passed on to Paul and Taylor.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Stress free removals

We had a removal carried out last Friday with pick up from a storage locker. The booking process was straightforward and the staff were quick to assist and understand our needs.

On the day of removals, I was met promptly at the storage unit, where the staff carried out a visual check and gave an estimated time to complete the job and arrive at our house.

When they arrived, they were very organised and laid down carpets to ensure there was no damage or marking from putting items in, which was done smoothly and efficiently. They even offered to help us put a wardrobe together!

Throughout they were excellent and kept my young daughter entertained as she ‘oversaw’ their work. It was very touching that they asked to say goodbye to ‘the boss’ and it made her very happy.

I cannot fault the service in any way, it was such a relief to have one less stress in house moving and it was made even better by such great staff.

31 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Greg,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and helpful crew, and it was two difficult locations to collect from and also to deliver to.

6 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Jon,

Many thanks for your kind review.

Kind regards,
Louis spies
Sales Director

Rated 5 out of 5 stars

A personal and professional service by White &Co

A personal and professional service by White and Co made the unpredictable and stressful process of moving home go smoothly. Andy O’Neill and his crew checked in with us throughout the move if there was an item or box not labelled making the service high standard

3 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Kim,

Many thanks for your kind review. Your thanks will be passed on to Andy and his crew.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

A great service

A great service. Simon and Jordan did an amazing job packing our overseas shipping - thank you!

5 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx

Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent service from the Knaresborough team

The whole team, office and removal, at White and Co. Knaresborough were excellent from start to finish; flexible and friendly.
We have never used a professional remover before so wasn't sure what to expect. White and Co. were recommended by my parents who had had great experiences on previous moves, and they certainly lived up to to that recommendation. We had a lot of stuff to move along with last minute uncertainty around our exchange and completion date and the whole team were really helpful, supportive and accomodating during such a stressful time for us.
We would not hesitate to use White and Co. again in the future.

22 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx

Rated 2 out of 5 stars

Company moved my furniture into storage…

Company moved my furniture into storage and then out again a year later. Some furniture was damaged and even unusable after having been delivered. There were also lots of extra hidden costs

17 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Naomi,

Thank you for your review as disappointing as it is. I have reviewed our files and can see that we collected your goods from a self store and at the time of collection we noted that furniture were already damaged before we loaded it. You also signed at delivery that that you were satisfied with our service and that we delivered everything in the same condition as we loaded it. I also noted that we charged you extra for goods added to the delivery. I am sorry that you were left unhappy after the delivery and if I can be of further help, please let me know.

Louis Spies
Sales Director

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