White & Sons Reviews 281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making potentially stressful processes much smoother. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized attention and efficiency. Reviewers are particularly impressed with the quick response times and the clear, consistent communication throughout their interactions. However, some customers also noted issues with communication, mentioning instances where they received no explanation or update despite multiple attempts to contact the company. A few people reported that their contract termination was not acknowledged, and concerns were raised about the accuracy of information provided by staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and first-class... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick... See more

Company replied

Rated 5 out of 5 stars

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible. They All spent time to make it a personal touch, rather than some of the larger Est... See more

Rated 5 out of 5 stars

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or sel... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied


Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Property Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

All the colleagues were a pleasure to…

All the colleagues were a pleasure to deal with, available for our random questions and requests and went the extra mile in getting our transaction over the line.

16 February 2026
Unprompted review
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Reply from White & Sons

Thank you. So pleased we got you over the line.

Rated 5 out of 5 stars

The Oxted Branch.

I dealt with the Oxted branch and found them do very helpful, efficient and friendly.

My conveyance was a particularly difficult one, but thanks to Loraine all was kept on track to a successful outcome. Thank you all so very much.

12 December 2025
Unprompted review
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Reply from White & Sons

So pleased that you found our Oxted branch to be helpful, efficient and friendly. We pride ourselves on keeping tricky sales on track, so to read your review is music to our ears. Thank you for choosing White & Sons to help and for sharing your experience.

Rated 5 out of 5 stars

Patience

In a very challenging, slow market the staff at Reigate Branch sympathetically led us through selling our property over the 12 months it was for sale, before accepting a suitable offer.
Rebecca was very responsive, keeping on top of the chain, using all her experience to help the sale proceed within the time frame agreed.
We got there in the end!

30 January 2026
Unprompted review
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Reply from White & Sons

So pleased we got there in the end! Thank you for taking the time to leave a review, we really appreciate it. We are pleased pleased you place your trust in us to successfully sell your property.

Rated 5 out of 5 stars

Trustworthy estate agents - Andrew at White and sons assured me of the real value of…

Andrew assured me of the real value of my house where others agents failed. All at White and sons were very professional and reliable and I was very grateful that Rebecca
was always available and ready to answer questions or to find out the answers for me. I highly recommend them

10 April 2025
Unprompted review
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Reply from White & Sons

We pride ourselves on delivering realistic valuations, so to read your review is reassuring. The highest accolade we could ask for is a recommendation, so to read yours is music to our ears. Thank you for taking the time to share your experience, we really appreciate you doing this.

Rated 5 out of 5 stars

Proactive and good communication

Communication and chasing from Rebecca Thomas was consistent, persistent and proactive throughout the entire sale, despite a long process.

11 February 2026
Unprompted review
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Reply from White & Sons

So pleased you found Rebecca to be so proactive and a good communicator. Thank you for taking the time to leave a review.

Rated 4 out of 5 stars

Review for Jordon Yates

My partner and I worked with Jordon on finding. A property. Unfortunately, he didn’t find us one but, we had a fantastic experience with him. Jordon was always available to do last minute viewings for us and was very flexible on timings given that we both work in London during the week. The houses were always well presented and Jordon had really done his research to show us round. Thank you very much Jordon!

3 February 2026
Unprompted review
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Reply from White & Sons

We are so pleased your experience with Jordan was such a positive one. We wish you all the very best with your property search. If we can help at all, we would be delighted to do so.

Rated 5 out of 5 stars

White &Sons were very helpful and…

White &Sons were very helpful and efficient throughout the whole process. Freya was very friendly and supportive, making sure everything went smoothly. Would really recommend them.

16 December 2025
Unprompted review
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Reply from White & Sons

So pleased you found us so helpful and efficient. We are so pleased that everything went so smoothly. Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

Non-communication

The sale of our farm fell through a week before Christmas and I was given the news by my solicitor. The buyer's solicitor said that they had already informed our agent, White and Sons, Leatherhead some days previously. I had not been contacted by the agency. I phoned their office and was told that the person dealing with the sale was away until after Christmas and someone at the office would get back to me shortly. No-one from White and Sons contacted me with any explanation or update, despite several subsequent phones calls. After a week of this, just prior to Christmas and in total frustration, I emailed them to terminate our contract due to non-communication. As of 19th January, I have received no response at all, even to acknowledge termination of our contract. Quite extraordinary behaviour and very poor business model, not to mention rude and disrespectful. So, no, could not recommend this agency.

17 December 2025
Unprompted review
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Reply from White & Sons

We are obviously disappointed that the conclusion to our partnership resulted in your dissatisfaction with the service you received. It is unfortunate, and sometimes outside of our control, when a buyer decides to withdraw their offer once negotiations become protracted.

We thank you for sharing your feedback. We will certainly review the handling of your sale. We pride ourselves on delivering the highest level of customer service and feel disappointed that you didn’t experience this, as so many of our customers have.

We wish you all the very best on your property journey.

Rated 5 out of 5 stars

Patient but proactive team

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten months for a number of different and unanticipated reasons. My weekly visits to see Rebecca and the rest of the team always managed to be light hearted but professional. She managed to hold together a fragile chain even when things got very sticky with just her own charm and my promise of Haribo. I am delighted with my new home and also the service that White and Sons gave me.

9 January 2026
Unprompted review
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Reply from White & Sons

We are so pleased you are delighted with your new home. Rebecca was over the moon to read your kind words, thank you. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful

I made a somewhat nonstandard enquiry and called the Dorking branch for a piece of information. They were extremely helpful and pleasant on the phone. Thank you.

29 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We've been in Dorking since 1817, we pride ourselves on answering "non-standard" questions. Pleased we could help.

Rated 5 out of 5 stars

Freya was brilliant and helped every…

Freya was brilliant and helped every step of the way. Thank you!

2 December 2025
Unprompted review
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Reply from White & Sons

Thank you so much for sharing your experience. Your very kind words have really made Freya's day.

Rated 5 out of 5 stars

Highly professional and instrumental to…

Highly professional and instrumental to getting the transaction over the line! Thanks James for all your help.

28 November 2025
Unprompted review
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Reply from White & Sons

Really pleased James was on hand to get your transaction over the line. Thank you for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Went the extra mile to get the sale…

Went the extra mile to get the sale over the line.

27 November 2025
Unprompted review
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Reply from White & Sons

We'll pull out all the stops to get you across that finish line! Thank you for taking the time to leave a review, this is much appreciated.

Rated 5 out of 5 stars

Great Experience

The team at White & Sons are excellent. They knew the property well, were responsive, helpful and not pushy. Lovely team to deal with.

5 November 2025
Unprompted review
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Reply from White & Sons

We are so pleased you found team White & Sons to be excellent. Thank you for taking the time to review your experience, much appreciated.

Rated 5 out of 5 stars

Choose White and Sons!!

We have recently sold our property and from start to finish the whole team have been great. We have personally liaised with Cedric, Jago and Jack with our sale. Cedric valued our property and was really professional and helped us feel supported with our decisions. The team have helped and answered every question we have had. They have been efficient in answering enquiries and giving us updates as and when needed. We couldn't fault the team, they were all great!

17 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you were so happy with the service, thank you for choosing us.

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, although the whole process was incredibly stressful (which wasn't down to White & Sons), Rebecca and the team were always very helpful and responsive. We were first time buyers, so the support they gave us throughout was amazing.

5 November 2025
Unprompted review
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Reply from White & Sons

We are so pleased that dealing with us helped to make a stressful situation that bit better. We are delighted that we could make buying your first home a good experience.

Rated 5 out of 5 stars

White & Sons have been professional and…

White & Sons have been professional and attentive throughout our sale. Every member of staff has been friendly and approachable and nothing was too much trouble. I would not hesitate to use their services again. Thank you to the whole team at Reigate for a successful sale.

7 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience. We are so pleased that you would recommend our services; this for us is the validation needed to know that we are providing our clients with great customer service. Thank you for choosing White & Sons to sell your home.

Rated 5 out of 5 stars

A big thank you to White & Sons Horley

A big thank you to James, Steph, Lucy and Charles for helping us sell our house with such ease. From the first meeting with James, we knew we are in good hands - a very professional and reliable team. They took all the stress away and handled every single issue with attention and care. Couldn't have asked for more. I wish White & Sons Horley great success. It was pleasure doing business with you.

24 October 2025
Unprompted review
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Reply from White & Sons

A big thank you for trusting team White & Sons to sell your home. We are delighted that you are so happy with the service. Minimising the stress of a sale is what we always strive to do, so to read your review is reassuring. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

The Leatherhead office staff were…

The Leatherhead office staff were extremely pleasant and very helpful.
More important very accessible.
Recommend and rate the White & Son Leatherhead office very highly

4 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you rate our Leatherhead office so highly. Thank you.

Rated 5 out of 5 stars

I’m so grateful to the whole team

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I dealt with was friendly, professional, and genuinely cared about making things go smoothly.

A special mention has to go to Kieran, who was absolutely brilliant throughout. He was always quick to respond, kept me updated every step of the way, and went above and beyond to make sure everything was sorted. His calm and reassuring approach really made a difference during what can be a stressful time.

I’m so grateful to the whole team I wouldn’t hesitate to recommend White & Sons Dorking to anyone.

28 October 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderfully detailed review, this really does mean the world to the team. We are so pleased we made this process easier for you, it's what we're here for. We are very grateful for your recommendation - thank you.

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