White & Sons Reviews 

316
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally helpful, friendly, and approachable throughout the entire property selling and buying journey. People also deeply appreciate the prompt responses, market knowledge, and reliable support provided, which make complex property transactions feel remarkably smooth and reassuring. Reviewers often highlight how team members consistently go above and beyond to solve complicated issues and keep everyone properly and clearly informed. Some reviewers were not happy with communication gaps, mentioning unresponsive service experiences and unexpected concerns regarding service costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, professional, and genuinely... See more

Service

People report positive experiences with service, consistently highlighting the team's professional, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are always responsive and... See more

Response time

Reviewers express great satisfaction with the response time, frequently highlighting that agents are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Property Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

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4.8

All reviews

(316)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

House valuation and viewing of new property

We asked White & Sons to provide a house valuation and also allow us to view a property we were interested in. They were very quick to provide all information required and answer any questions we had with clarity and a kind, professional manner. They sent a message of when our valuation and our viewing was and also followed up with a call a couple of hours before which was very efficient. Whilst we have decided not to pursue things any further this time around I would definitely use them again in the future, when the time is right. White & Sons went above and beyond my expectations and their customer services was faultless!

28 May 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is much appreciated. We are delighted to hear that we exceeded your expectations. When the time is right, we would be only too happy to help.

Rated 5 out of 5 stars

Local property viewing

Timely property viewing, where there was a clear knowledge of the property, fixtures/fitting and services etc.
Useful and informative information was provided at the time of viewing, which was gratefully received.

2 June 2025
Unprompted review
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Reply from White & Sons

Thank you. Really pleased you found the viewing useful and informative. Good luck with your property search, we're on hand should you need any help.

Rated 5 out of 5 stars

A great support

Just completed the sale of our mum's flat with White & Sons. Loraine and the team have been absolute stars, providing calm steady heads and constant proactivity throughout a challenging period for us as a family. Thank you :)

23 May 2025
Unprompted review
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Reply from White & Sons

So pleased the team were able to help with the sale of your mum's flat. Thank you for placing your trust in us to help you through this challenging period. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great to deal with

Everyone in the office was very helpful and great to deal with. They kept me updated and had great communication.

16 May 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience. We are delighted to hear that everyone was helpful and great to deal with.

Rated 4 out of 5 stars

proactive with our rental

Megan was very proactive with our rental, sorting out any issues and keeping us informed.

15 May 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you were pleased with Megan's proactiveness. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I would highly recommend White & Sons

I would highly recommend White & Sons, Reigate. Ed Macfarlane was the agent who fairly valued my flat and dealt with the sale. He was professional, friendly and efficient at all times even when the road was bumpy! There were a couple of complications with selling my leasehold property which caused delays but he always kept me fully informed and was extremely patient and understanding with my frustration! Thank you for great communication and driving my sale.

16 May 2025
Unprompted review
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Reply from White & Sons

We are so pleased you would recommend our services. Reading your glowing review really made Ed's day, thank you. We pride ourselves on our pro-active communication, so to read your review is music to our ears. Thank you for placing your trust in White & Sons to sell your flat.

Rated 5 out of 5 stars

Very responsive

Very responsive. Excellent communication

6 May 2025
Unprompted review
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Reply from White & Sons

Thank you. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, always kept us updated throughout the whole process and the team made it very stress free! Thanks to Steph, James, Lucy and Rachael.

25 April 2025
Unprompted review
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Reply from White & Sons

Thank you. The Horley team were delighted to read your review, it really made their day. We really do try to mitigate the stress usually associated with moving, so to read your review is reassuring.

Rated 5 out of 5 stars

The team are very efficient

The team are very efficient, always their to help, always quick to follow up any problem worry or concern. Very professional and supportive at a difficult demanding time. If we ever move again we will use them without a doubt! Many thanks.

30 April 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, much appreciated. The highest accolade we could ask for is that someone would use us again, so to read your comment is wonderful. Thank you for placing your trust in us.

Rated 5 out of 5 stars

We bought our flat through White & Sons…

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or selling in the future. They seemed like nice people too which always helps, and we love our flat :) Thank you Cedric, Jack & co!

7 February 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience. It's reassuring to know that we exceeded your expectations and we are delighted to hear that you would use us again. Thank you for your kind words, we think the Leatherhead team are a great bunch too.

Rated 5 out of 5 stars

First Class

Over the years Keith has helped me with property transactions and letting an investment property - always going above and beyond what can be expected of an agent in a totally professional way. Both Megan and Freya have been conspicuous in their efficient and competent handling of the let. The service has been personal - I deal with humans not software - and both friendly and proactive. The service provided has impressed me and I thoroughly recommend the firm.

25 April 2025
Unprompted review
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Reply from White & Sons

We fundamentally believe that it's really important to be humans and not processers - so we are delighted to read your review. Thank you for your incredibly supportive words, this really does make a difference to the team, so thank you once again.

Rated 5 out of 5 stars

Property Rental

I had been renting out my property with White & Sons for many years.
Megan has been far the best person with whom I have dealt with. She was prompt in responding to any queries and remained highly professional irrespective of any situation she was faced with.
Megan is an asset to White & Sons

23 April 2025
Unprompted review
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Reply from White & Sons

This has totally made Megan's day, we think she's pretty great too. Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

The service was great

The service was great. The team were really helpful and understanding and made the move much easier.

28 March 2025
Unprompted review
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Reply from White & Sons

Really pleased you found our service to be great and the team to be helpful. Thank you for taking the time to share your thoughts, much appreciated.

Rated 5 out of 5 stars

Would 100% Recommend White & Sons, Horley

We have used White & Son twice now and we have to say that we were very happy with them on both occasions. On the second occasion we had some 'urgent' issues with our buyers. James and all members of his team were very professional and went above and beyond to help us make things happen; getting the answers required and documentation sorted.
We would not hesitate to recommend White & Sons, Horley to anyone thinking of selling their house. Should we wish to move again, they would be our first port of call.

16 April 2025
Unprompted review
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Reply from White & Sons

Thank you for taking to time to leave a review. We are over the moon to have helped you twice and delighted to hear the service has delivered once again. Your recommendation is the only validation we need to know we are doing a good job for our clients, for this we are very thankful.

Rated 4 out of 5 stars

Client sensitivity

We were shown around a selection of properties by Rebecca yesterday who couldn't have been friendly. She really helped to put my elderly parents at ease and understood the emotional sensitivity of the move they are currently contemplating. She was very knowledgeable about each property and if there was a questions she didn't know the answer to she has since found out and emailed us. Thank you for looking after my parents and helping them to understand much better their options in the area.

8 April 2025
Unprompted review
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Reply from White & Sons

Thank you for your kind comments regarding Rebecca's handling of your viewings. We are delighted to hear that she put your parents at ease and that they felt well looked after. Thank you for taking the time to leave a review, this is much appreciated.

Rated 1 out of 5 stars

Worse estate agent in the country!

I feel ashamed that I had to give this AWFUL company even a star on this rating! Never in my life, have I dealt with such a dishonest company. We are in a dispute with them over a 'cash call' that they made up to try and get money from us leaseholders. They DELIBERATELY gave their solicitors an old address (an address I used to live in 3 years ago!) So that important court papers were sent out to the wrong address. I therefore never received anything (even though the first letter was sent correctly). They deliberately lied and tried to trick us. AVOID THIS COMPANY AT ALL COSTS!

27 March 2025
Unprompted review
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Reply from White & Sons

We are disappointed that you still feel we are in some way responsible for your current situation.

Whilst we will always endeavour to assist where we can, in this instance, we act in an advisory capacity to support our client, which is your management company.

We offer administrative support and legal guidance to ensure that all leaseholders settle their prearranged financial obligations and adhere to the terms of your Head Lease.
This matter is now in the hands of their legal team. No amount of 1-star reviews will negate your indebtedness to them.

However, if you feel that our handling of this matter needs to be escalated, our professional departments are proud to be regulated by the Royal Institution of Chartered Surveyors (RICS), and as such, we have a formal complaints procedure that you can utilise https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/

Rated 5 out of 5 stars

Friendly and professional service

All the team were friendly courteous and professional. My property was presented to the market with professional images and all viewings were escorted by a member of staff and regular feedback offered. A satisfactory sale was arranged within a relatively short space of time.

17 March 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you found our service to be friendly & professional. We are over the moon that your sale was satisfactory and that we managed to complete within a short space of time. Thank you for placing your trust in White & Sons to help.

Rated 5 out of 5 stars

A great team

White and Sons took over the block management of our block of flats a year ago. We have found Debbie and Jamie to be professional and approachable. They are happy to discuss any concerns we have and are currently assisting us with major renovation work and we have every confidence in them.

12 March 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience, we really appreciate you doing this. We are over the moon to hear that you have found Debbie & Jamie professional and approachable. We look forward to working with you for many years to come.

Rated 5 out of 5 stars

Had an excellent experience buying…

Had an excellent experience buying through White & Sons with special mention to Cedric for going above and beyond with regular comms to keep momentum with solicitors. If we were selling, they would be our first choice. From viewing to completion the process was professional and efficient. Thank you again :)

7 February 2025
Unprompted review
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Reply from White & Sons

Thank you for leaving a review. Your kind words have really made Cedric's day! We are delighted to hear we would be your first choice if you were to sell. Thank you once again.

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