White & Sons Reviews 

316
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally helpful, friendly, and approachable throughout the entire property selling and buying journey. People also deeply appreciate the prompt responses, market knowledge, and reliable support provided, which make complex property transactions feel remarkably smooth and reassuring. Reviewers often highlight how team members consistently go above and beyond to solve complicated issues and keep everyone properly and clearly informed. Some reviewers were not happy with communication gaps, mentioning unresponsive service experiences and unexpected concerns regarding service costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, professional, and genuinely... See more

Service

People report positive experiences with service, consistently highlighting the team's professional, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are always responsive and... See more

Response time

Reviewers express great satisfaction with the response time, frequently highlighting that agents are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Property Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

316 reviews

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No recent history of asking for reviews

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4.8

All reviews

(316)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

Not recommended and stay away.

1 March 2025
Unprompted review
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Reply from White & Sons

Despite repeated attempts to help you resolve your situation with our clients, we are disappointed to hear that you remain unsatisfied with our service.

Now that your indebtedness to our client, the management company, is in the hands of their legal team, could we ask you to continue communication through our formal complaints procedure. https://www.whiteandsons.co.uk/pages/complaints-handling-procedure#/
White & Sons

Rated 5 out of 5 stars

Highly Recommend

We are extremely happy with the service that was provided by the Leatherhead team. We met Cédric a year prior to selling our property and when we made the decision to proceed, we knew that his team would be the best fit for us as he stood out from all the other agents we met. Cédric took the time to discuss our needs, offer advice and was always there to answer any questions and sort out any issues we had. Jack and Jago took the time to come and visit our property so they could provide a top service - and they did. Jack found a buyer for our property within a couple of weeks and like Cédric he was friendly, honest and helpful. I would strongly recommend anyone selling their property to consider White & Sons in Leatherhead if you want a team that are honest and support you throughout.

11 December 2024
Unprompted review
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Reply from White & Sons

We are delighted that the service lived up to your expectations. It's so wonderful to hear that the Leatherhead team have that perfect balance between professional and personable. Your recommendation is the biggest complement we could ask for - thank you choosing White & Sons and for sharing your experience.

Rated 4 out of 5 stars

A good viewing experience with Lisa last week

Lisa managed to arrange 2 back-to-back viewings shortly after a call to understand my family's accommodation needs and wishes. She is very friendly and knowledgeable, also very well-prepared before meeting us and I like the way she can honestly describe and explain the pro and cons of each property. Though there're questions she might not be able to answer instantly during the viewing, she did follow up with the office and we were able to get the info pretty quickly to assist our decision-making process. It was a very enjoyable experience, thank you Lisa!

28 February 2025
Unprompted review
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Reply from White & Sons

We are delighted that you had a good viewing experience with Lisa. Thank you for sharing your experience, we really appreciate you taking the time to do this. Best of luck on your property journey.

Rated 5 out of 5 stars

Massive relief and thanks

I would like to thank Alex and his team in the Planning office in Oxted. They have won a 4 year planning change of commercial use. It went to the National inspectorate. Alex was so calm, professional and experienced . Never flustered despite many underhand actions against us. I will definately use White and Sons should the need arise in the future.

27 February 2025
Unprompted review
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Reply from White & Sons

So pleased Alex and the planning team were able to secure your change of use. Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

Excellent

From the outset the team at White and Sons Horley were faultless. They understood our selling requirements and were proactive in arranging several viewings within a few days of our house going live. The communication throughout was excellent including concise feedback on each viewing.
Within a week of the house being listed they achieved above asking price.
An absolute pleasure to deal with, we wouldn’t hesitate to recommend.

25 February 2025
Unprompted review
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Reply from White & Sons

It was an absolute pleasure to read your incredibly supportive review, thank you. We really appreciate you taking the time to share your recent experience. Thank you for placing your trust in us to help sell your house.

Rated 5 out of 5 stars

Found White & Sons very helpful

Found White & Sons very helpful! Was easy to get in contact with Ed when I needed and he was always quick to find out info if needed.
It was a long exchange which Ed took over part way through and that went without causing an issue to me which I was very grateful for.

19 February 2025
Unprompted review
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Reply from White & Sons

Delighted to hear that you found us to be very helpful. We understand that sometimes exchanges can be a lengthy process and we endeavour to mitigate the frustration this can cause; so reading your comments is reassuring. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Megan was a wonderful property manager…

Megan was a wonderful property manager who was responsive, empathic and always on hand to quickly resolve any issue.

18 February 2025
Unprompted review
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Reply from White & Sons

Megan was delighted to read your incredibly supportive words. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Dorking branch has been great

Dorking branch has been great. Professional, helpful and they keep you updated. Highly recommend.

15 February 2025
Unprompted review
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Reply from White & Sons

We really appreciate you taking the time to leave a review, thank you.

Rated 5 out of 5 stars

Simply amazing service.

Freya offered a warm and friendly service with professionalism throughout. We were kept informed during the process and everything was completed in a timely manner. Nothing was too much trouble. We have rented in the past and also brought and sold properties being landlords ourselves but this experience has by far been the best. Thank you Freya for your amazing service.

1 February 2025
Unprompted review
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Reply from White & Sons

Really pleased that your experience with Freya has been "the best" so far. Thank you for sharing your experience, we really appreciate you taking the time to do this. Delighted we were on-hand to help.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! The team at White & Sons Leatherhead have been fantastic from the very beginning. We had Jack and Cedric working closely on our case and they have been so helpful every step of the way. As first time buyers this experience was new to us and very nerve racking. Jack and Cedric were very supportive throughout the whole process and were more than happy to answer any questions or concerns that we had. We've now completed on our house and are very excited to move in. Thank you to the whole team at White & Sons you really have made this a pleasant experience for us.

15 January 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience, much appreciated. So pleased you found the team so supportive and we are delighted you have completed on your first home. We hope you are very happy for years to come. Thank you once again.

Rated 4 out of 5 stars

Support through a long sale process

Selling my mother's house as an attorney proved more problematic than I expected through the solicitors; however, White and Sons in Horley were very supportive and helpful throughout the whole process including arranging for the sale of furniture to the buyer thereby removing the responsibility of disposing myself.
Overall, very satisfied.

16 December 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, much appreciated. Really pleased you found the Horley team to be such a support during your sale. Really pleased you are very satisfied with the experience.

Rated 5 out of 5 stars

Helpful & efficent

Thanks to Jack harrison for helping with my move. He went above & beyond what I expected, constantly keeping me up to date he was very pleasant to deal with & always available to answer any questions I had & we were in regular contact throughout. He did so much more than my solicitor did & can not thank him enough. I would recommend white & sons to anyone moving in or to the leatherhead area. Many thanks Jack nice to know there are very decent people still left in this world!

20 December 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. Really pleased Jack exceeded expectations and helped progress your sale. Your recommendation is the highest accolade we could ask for, thank you once again.

Rated 5 out of 5 stars

Superb all round experience

We originally bought our house some years ago through White & Sons and were so impressed that we chose them to market and sell our property when we decided to move on.

They are a traditional company with strong values for customer service - every single member of the team demonstrated the utmost professionalism. From the initial valuation discussion through to completion, there was regular and concise communication and a proactivity and determination to bring the transaction to a successful conclusion, all at a competitive fee rate.

The chain below our buyer proved to be particularly problematic and a special mention must go to Lloyd Wilkinson who literally went above and beyond for as long as it took to drive the final outcome. He's charismatic and focussed, a consumate professional and his approach was perfect. Thank you!

I can't recommend White & Sons highly enough.

21 November 2024
Unprompted review
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Reply from White & Sons

Thank you for placing your trust in us once again. Our company ethos has remained steadfast over our 200 years of trading; professionalism, outstanding customer service and proactive communication. Reading your extremely kind words reassures us we are still delivering this service through the decades. Thank you once again for sharing your experience, this is very much appreciated.

Rated 5 out of 5 stars

Very helpful

The whole experience of buying our first home was made so much easier by the very friendly and helpful staff at the leatherhead office, especially Jack and Cedric.

11 December 2024
Unprompted review
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Reply from White & Sons

Delighted to hear that your first purchase was made so much easier with our help. Thank you for taking the time to leave a review, it's a privilege to be part of this journey with you. Thanks, White & Sons.

Rated 5 out of 5 stars

The team were great at keeping us in…

The team were great at keeping us in the loop throughout relevant stages of the sale. They ensured that towards the end of the sale solicitors were chased and enquiries were replied to. The communication has been good and we did not experience any issues with the estate agents.

Thank you!

3 December 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, we really appreciate your kind words. Really pleased your first purchase went well and it's a real honour to be part of this experience with you.

Rated 5 out of 5 stars

Very caring and helpful staff.Always…

Very caring and helpful staff.Always ready to listen and advise . A joy to deal with.
Would have no hesitation in recommending to friends and family .

25 November 2024
Unprompted review
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Reply from White & Sons

Thank you for sharing your experience, this is very much appreciated. So pleased you found us "a joy to deal with". Thank you for placing your trust in White & Sons to help with your property sale.

Rated 5 out of 5 stars

Great experience with Leatherhead Office, highly recommended

We were shown a home in Bookham by Jago Banham from the Leatherhead White & Sons office. From the start he was friendly and engaging with us. The house viewing flowed so well as Jago took the lead and guided us through the best order of rooms downstairs and upstairs and then showing us the garden and the potential to increase space by reducing the thickness of the hedge at the back. The house with the extension next door was pointed out to see the potential the property has to be extended upstairs and downstairs. Improvements to the heating and DB board were also pointed out. Jago's professional and engaging personality left such a positive impression on us. Even though we aren't going to proceed with the house purchase we would definitely deal with White & Sons again because of Jago. We've dealt with many estate agents over the last 2 years in our house search and this young man is definitely in our top 2 best estate agents we have dealt with so far. Thank you for making the house viewing experience so engaging and valuable.

7 November 2024
Unprompted review
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Reply from White & Sons

Thank you so very much for taking the time to share your experience. Really pleased you found Jago to be so professional and engaging. Absolutely delighted to hear he is right up there with the best you have dealt with. We wish you all the very best with your house search. Thank you once again.

Rated 5 out of 5 stars

Highly recommend!

We have now used White & Sons Horley twice for selling our home. We chose to use them a second time because they did such a great job for our first transaction with them in 2016. I think it says a lot that the majority of the staff are the same now as they were eight years ago. Our current sale has certainly had its challenges and Lucy, Steph and James have all been brilliant at sorting them out. We would highly recommend White & Sons Horley if considering selling your home.

7 November 2024
Unprompted review
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Reply from White & Sons

Thank you for placing your trust in White & Sons for a second time. We believe navigating those sometimes unavoidable ups and downs in a transaction is where we really deliver true value. So to read your review is the only validation we need to know we are doing a good job for our clients'. Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

Genuine people.

Genuine people who gave straight answers and honest advice. Andrew negotiated a good offer on my sale and Ed kept the chain moving as fast as it could. My sale was never dependent on a purchase but again they were incredibly proactive in finding me somewhere to buy and simply moved mountains to get a simultaneous completion date! Would thoroughly recommend White & Sons Reigate if you want a really good agent who values you, the client.

7 November 2024
Unprompted review
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Reply from White & Sons

The highest accolade we could ask for would be a recommendation, so to read your review is truly delightful. Thank you for taking the time to share your experience and for choosing White & Sons to help with your sale.

Rated 5 out of 5 stars

Exceeded the boundaries of expectation

Exceeded the boundaries of expectation. The team in particular Cedric, Jack & Jago were always willing to walk the extra mile and help me.

7 November 2024
Unprompted review
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Reply from White & Sons

Absolutely delighted to read that we "exceeded the boundaries of expectation"! Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this.

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