White & Sons Reviews 

317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally helpful, friendly, and approachable throughout the entire property selling and buying journey. People also deeply appreciate the prompt responses, market knowledge, and reliable support provided, which make complex property transactions feel remarkably smooth and reassuring. Reviewers often highlight how team members consistently go above and beyond to solve complicated issues and keep everyone properly and clearly informed. Some reviewers were not happy with communication gaps, mentioning unresponsive service experiences and unexpected concerns regarding service costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, professional, and genuinely... See more

Service

People report positive experiences with service, consistently highlighting the team's professional, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are always responsive and... See more

Response time

Reviewers express great satisfaction with the response time, frequently highlighting that agents are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Estate Agent
  2. Commercial property estate agent
  3. Property Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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No recent history of asking for reviews

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4.8

All reviews

(317)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceeded the boundaries of expectation

Exceeded the boundaries of expectation. The team in particular Cedric, Jack & Jago were always willing to walk the extra mile and help me.

7 November 2024
Unprompted review
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Reply from White & Sons

Absolutely delighted to read that we "exceeded the boundaries of expectation"! Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this.

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish, our house was marketed beautifully. Within a week we had offers and sold.
Unfortunately the whole sale took 6 months but this is not at fault of White and Sons. Special mention to Stephanie and James who made it all possible. Thank you.

4 November 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. Really pleased Stephanie & James were able to make it all possible for you. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

Great service selling our house

The team at White & Sons provided a professional and personal service when we sold our house. Communication was a strength, keeping us updated and always available if we needed to discuss anything. Our probate sale completed successfully due to their experience and service.

11 October 2024
Unprompted review
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Reply from White & Sons

We really appreciate you taking the time to leave such a wonderful review. Experience has taught us that proactive communication is one of the key elements to successfully completing on a sale, so to read your comment is really affirming. Thank you for choosing White & Sons, really pleased we could help.

Rated 5 out of 5 stars

Great team and service

Great people, thank you Savannah and Megan for providing a great service! The lettings/ property management team has been really efficient in dealing with issues, always responsive to emails/calls.

8 October 2024
Unprompted review
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Reply from White & Sons

Really pleased you find our lettings/property management team so great! Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

White & Sons horley

James and Lucy were most helpful in keeping us informed and updated with the progress of our move, such amazing and caring people real professionals at what they do. Would recommend them to anyone who's buying a property.

20 September 2024
Unprompted review
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Reply from White & Sons

Thank you for sharing your experience. It was an absolute pleasure to read your kind words. Your recommendation is the highest accolade we could ask for - thank you.

Rated 5 out of 5 stars

Ed and the Reigate team did an…

Ed and the Reigate team did an excellent job driving the sale of my property, despite very difficult circumstances and a large & messy chain. Ed, in particular, really went out of his way to make it happen, for example, calling/messaging on his days off and from his holiday in Greece (I hope it's not the norm :(), sourcing & arranging someone to provide a report that White's weren't responsible for, continually chasing my inactive solicitor...I don't think the sale would have gone through had it not been for Ed's persistence. Thank you so much Ed!!!

11 September 2024
Unprompted review
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Reply from White & Sons

Really appreciate you taking the time to leave such a wonderful review - thank you. Really pleased Ed was on-hand to help you through this process. Progressing the chain, no matter how complicated, is our forte. Thank you for choosing White & Sons to help you through this process.

Rated 4 out of 5 stars

Philip Dale and the rest of the team…

Philip Dale and the rest of the team were very helpful and prompt with their replies to any questions that I asked and helped guide me through the process of selling my Mother's house.

23 August 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, much appreciated. Really pleased we were able to assist you through this process - thank you for choosing White & Sons

Rated 5 out of 5 stars

We are a prospective purchaser

We are a prospective purchaser. Jack, the Estate Agent, had full and proper knowledge of the house and pointed out all the benefits without over-selling. He coped admirably with our tag along Grandchildren too.

21 August 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. Really pleased that Jack's knowledge of the house helped with your decision making process. It was our pleasure to help.

Rated 5 out of 5 stars

White & Sons Horley

From first contact, right up until completion Stephanie, James and the rest of the Horley team were extremely friendly, helpful & responsive. Selling the property within a matter of days and always ensuring any queries were dealt with promptly. They were understanding of the complex situation of selling a home on behalf of someone else. We are incredibly grateful to go through the process of selling our Mother’s home with them.

16 August 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience, we really appreciate you doing this. It is a pleasure to help sellers and buyers through, what can sometimes be, complex and emotional. Thank you for placing your trust in us to help you through the selling process.

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Cédric…

I wouldn’t hesitate to recommend Cédric and Rebecca at White & Sons
Cédric provided a detailed analysis of market trends and values before listing the flat and throughout my flat selling process Cédric was incredibly communicative. he promptly answered calls and emails, keeping me informed about every development. 5 🌟 all the way

16 August 2024
Unprompted review
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Reply from White & Sons

Really pleased to read your incredibly complementary review, thank you for taking the time to do this. We pride ourselves on our honest market valuations, proactive communication and pragmatic advice - so to read your review is music to our ears. Thank you once again.

Rated 5 out of 5 stars

Went above and beyond…

Cedric & the team went above and beyond on this one and most definitely earned their fee, despite various setbacks along the way and a variety of complications. Friendly and helpful service, followed up on things post-exchange and did their best to make sure all went smoothly.

15 August 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We really do aim to mitigate the stress that naturally comes with selling/buying homes, so to read your kind words is all the validation we need to know we are doing a good job. Thank you for choosing White & Sons to help.

Rated 1 out of 5 stars

**Terrible Experience with White and…

**Terrible Experience with White and Sons Estate Agents, Horley**

I’m extremely disappointed with the service provided by White and Sons Estate Agents in Horley. My wife and I both took time off work to attend viewings for several properties that we had booked with them, only to receive a phone call shortly before our appointments informing us that they had accepted offers on two of the properties. This was frustrating enough, but then they refused to show us the third property unless we were in a "proceedable position."

The agent on the phone was incredibly rude and condescending, asking repeatedly if we had "cash in the bank." I explained that we have a mortgage in principle and do not need to sell our current home to proceed with a purchase, but she persisted, dismissively questioning if we actually had the cash available. It was insulting and made us feel as though we were being judged as unworthy of their time.

The whole experience was a complete waste of our time, and the lack of professionalism and courtesy was shocking. I would strongly advise others to avoid dealing with this agency, as they clearly have no respect for potential buyers.

13 August 2024
Unprompted review
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Reply from White & Sons

We understand that it must be frustrating that two of our sellers have accepted offers on their properties this week, ahead of your requested viewings toward the weekend.
We have a duty to our clients to confirm the position of all potential buyers who wish to view their homes and with regret, on this occasion, each seller has provided us with instructions that we are obliged to follow.

We are sorry that they did not align with your own expectations. We wish you all the very best of luck with your search.

Rated 5 out of 5 stars

Straight forward

Straight forward. Sensible advice.
£800000 was agreed. In retrospect it should have gone on the market at £820000, knowing that buyers want the satisfaction of knocking a bit off the price.

1 March 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, much appreciated. Really pleased you found our advice to be sensible and straightforward. Thank you for choosing White & Sons.

Rated 4 out of 5 stars

Purchase went smoothly

Purchase went smoothly. White & Sons nice to work with.

31 May 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. Really pleased your purchase went smoothly.

Rated 4 out of 5 stars

Really friendly and approachable…

Really friendly and approachable office. Only reason for 4 stars and not 5 is that other estate agent we have used had a dedicated sales progresser which saved us quite a few phones calls.

9 August 2024
Unprompted review
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Reply from White & Sons

Thank you for your honest feedback, we will certainly take some time to consider your comments. Really pleased you found us to be approachable and friendly. Thank you once again.

Rated 5 out of 5 stars

Used White and Sons lettings over 10 years…

We have used White and Sons as letting agents for more than 10 years. Their standards are consistently reliable and there is a depth of knowledge about landlord regulations which is very helpful to small-scale amateurs like us. Tenants have always been happy with the responsiveness of the maintenance team, who have a good range of local contractors. Hate to think how difficult it would have been to manage a rental property ourselves without them.

8 August 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, we really appreciate you doing this. We are delighted that over your 10 years you have found our standards consistently reliable and our staff knowledgeable when it comes to the raft of lettings regulations. So are pleased we have helped make the management of your rental property easy. Thank you once again and we look forward to working with you for many years to come.

Rated 5 out of 5 stars

Highly recommended….

Very professional and well organised lettings team. Our experience has been first class, from initial valuation, securing tenants, co-ordinating maintenance, administration and clear/timely communications. Would highly recommend

4 August 2024
Unprompted review
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Reply from White & Sons

So pleased you find our lettings team professional and well organised - we do try to make life easy for our landlords. Your recommendation is the highest form of praise we could ask for, and for this we thank you wholeheartedly. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great Communication!

From Valuation to Completion of Sale, communication was always great, which is exactly what is Key throughout the whole process!
A big thankyou to Stephanie, James and the rest of the team!

5 July 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. Delighted to hear that communication was great - we agree, it is key. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

Our Agent Lucy at White and Sons

Our Agent Lucy has provided an excellent and professional service throughout an otherwise stressful process of buying our home. She has a friendly approachable can do attitude and is very prompt with responding to queries.

19 July 2024
Unprompted review
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Reply from White & Sons

We are so pleased that we were able to mitigate the stress of buying home for you. Really pleased Lucy was such a help for you. Thank you for leaving a review of your experience, we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

Very Impressive team and services

Have been working with White and Sons for many years and they have never let me down. Staff are always friendly, supportive, and professional. Response time to issues and queries is impressive in the extreme. Would highly recommend!

17 July 2024
Unprompted review
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Reply from White & Sons

Absolutely brimming with pride reading your comments. Thank you for taking the time to share your experience and for your continued business. Really pleased to hear that our impressive team continues to deliver an outstanding service. Thank you.

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