Akela Pet Foods Ltd Reviews 3,296

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the dog food, noting its human-grade ingredients and positive effects on their pets' health, including shiny coats, bright eyes, and improved digestion. The delivery service is frequently highlighted as speedy, reliable, and often arriving earlier than expected, making the ordering process convenient and hassle-free. Reviewers also appreciate the helpful and friendly staff, and the ease of ordering online. However, some customers expressed dissatisfaction with changes to the delivery service options, specifically regarding the courier. A few people also mentioned concerns about recent recipe reformulations, particularly the inclusion of certain ingredients and increased levels of supplements without prior consultation.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the quality of the food, noting that their... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the food, noting... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting the speed and efficiency... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more

Rated 5 out of 5 stars

The Akela cat kibble is brilliant the fact that bot cats and kittens can eat it is perfect, as my kitten is constantly at the cat food and refuses to eat her kitten food, so this takes a lot of the st... See more


Company details

  1. Animal feed shop
  2. Feed manufacturer
  3. Frozen food manufacturer
  4. Pet shop
  5. Pet Care Store
  6. Vitamin & Supplements Shop

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

⭐️⭐️⭐️⭐️ Our Greyhound Loves It!

⭐️⭐️⭐️⭐️ Our Greyhound Loves It!
We’ve been using this food for our greyhound for about 4 years now and it’s been great. The Suffolk Duck works really well with his sensitive stomach — he used to be fine with the Chicken one too when they had it in Big Paws. Sadly, he doesn’t do well on the Medium Paws range, so it’s Suffolk Duck all the way for us! Sticking with it has really helped with his food sensitivities.

19 October 2025
Rated 5 out of 5 stars

Excellent dog food

Excellent dog food, we have used since day one. Always arrives on time, cannot comment on customer service as never needed it! 5 stars!

19 October 2025
Rated 5 out of 5 stars

Smooth transition and great guidance

Transitioning my 3 month old pup over, no issues at all. Really quick delivery, said it would be approx 5 working days, got it next day. Really useful feeding guide, esp for puppies, and also includes in feeding wet and raw. A lot of companies don’t go into this much detail. One of the reasons I picked it, as lot don’t provide enough info when feeding puppies .

22 September 2025
Rated 5 out of 5 stars

Great customer service

Very fast delivery, fantastic customer service, kept up to date of delivery and times. Our 1 year old labrador retriever loves the fishfeast medium paws and has been on it for some time. Always cleans her bowl

22 September 2025
Rated 5 out of 5 stars

I've used this food for years

I've used this food for years, having sporting dogs. I took them both off it last year as the boy is 14 and my girl is 13 so I need to keep the weight in check with them getting slower and no longer racing. Unfortunately, at the beginning of August this year, my girl was diagnosed with bone cancer and had to have her right leg amputated. After the op she went nearly three weeks not eating, got a UTI and resp infection so was on antibiotics on an already reined tum. I was beside myself as she wouldn't eat and tried everything for sensitive stomachs and she would eat half a can and then ignore it. I decided to get a couple of cans of original as she always used to like that, and a small bag of original kibble. To my delight, she wolfed it down and the next day I mixed in the kibble with the wet. Day by day she gained energy and took an interest in walking again. I ordered a month's worth of wet, enough for half a can a day, and a 10kg bag of original medium paws. She has gone from a dog on death's door to walking (with three legs) this weekend the following, sat mid day walk 1.5 miles. evening 2 miles today mid day 1.7 miles and tonight 2.1 miles. She has a healthy weight on her and is back to her happy self. IMO Akela basically saved her life with a nutrient-rich hit to the system that got her going again

21 September 2025
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, excellent quality food, great customer service, very happy after 9 years of looking for a food which my dog would eat without toppers,

19 September 2025
Rated 5 out of 5 stars

Great food excellent service

Have fed Akela wholeprey to my 3 dogs for a while now. My dogs love it the quality is great, the delivery is always speedy and I love the option of the different sized kibble. The small paws is just perfect for my boys.

19 September 2025
Rated 5 out of 5 stars

Quality dog food, reliable & fast deliveries & consistently quality customer service

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!
Also excellent customer service over the phone whenever I've phoned with a query. It's also important to say this has been consistent quality customer service, which also says a lot. We've been buying from Akela Wholeprey since 2016 (9 years)

18 April 2025

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