W & H Supplies Reviews 3

TrustScore 3.5 out of 5

3.5

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Company details

  1. Fireplace shop

Written by the company

W&H Supplies is the largest showroom in the south for fires, fire surrounds, stoves and range cookers. With over 250 fires on display W&H Supplies offers everything you need to create the ambience at the heart of the home – be it the kitchen or living room. Trading for over 35 years, W&H Supplies is a family-run business that offers advice and expertise on how to make every home a warm and stylish one. We are proud to be suppliers of the latest range cookers, stoves, fires and fireplaces, from Aga, Barbas, Bellfires, Dimplex, Dovre, Dru, Everhot, Evonic, Falcon, Flamerite, Gazco, Kalfire, Jotul, Newmans, Nordpeis, Rayburn, Scan, Stovax, and more. The staff at W&H Supplies ensure that every customer feels valued in our relaxed, stylish showrooms and are always available to help with questions and queries about the wide range of products and brands we offer. They will then arrange the planning that makes sure installation runs smoothly. We place great importance on service from the best advice through to completion. We do not outsource to third party engineers, our in-house team are fully qualified and insured experts in their field. Come along and enjoy a drink in our coffee bar and soak up the ambience!


Contact info

3.5

Average

TrustScore 3.5 out of 5

3 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Poor customer service

Purchased our gas fire form the company and they installed it. Has been serviced by them previously. Have called several time to arrange for a service to be carried out. Each time we are advised the engineer will call us. To date no response and have now sought the services of another company.

3 October 2025
Unprompted review
W & H Supplies logo

Reply from W & H Supplies

We are so very sorry for this having happened to you. We would be happy to offer a discount to apologise for the inconvenience, should you wish to book a service in the future.

Rated 5 out of 5 stars

Thank you Brandon for all your help and…

Thank you Brandon for all your help and advice about the stove pipes etc, nothing was too much trouble.
We have been into the showroom a few years ago and he was very helpful then when we hadn't decided on what to do.
Have a great Christmas.

14 December 2023
Unprompted review
W & H Supplies logo

Reply from W & H Supplies

Thank you so much for your lovely review. We are really pleased that Brandon was able to help you. Please do come back to us should you need any help in the future.

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