ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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pricing is very competitive but…
pricing is very competitive but delivery is a bit lengthy.
product is as ordered
5 February 2026
Unprompted review
Reply from WiAutomation
Thank you for your honest feedback! We're glad our pricing and product accuracy met your expectations. We understand delivery times can sometimes be longer than ideal and we're continuously working to improve this. We hope to serve you again soon!
The WiAutomation Team
Quoted in good time and also good…
Quoted in good time and also good pricing.
Order placed and delivery inside advised time frame.
Good Service, will use again
7 March 2026
Unprompted review
Reply from WiAutomation
Thank you for your feedback! It's great to hear that our quoting process, pricing, and delivery timelines worked well for you. We look forward to supporting you on your next order!
The WiAutomation Team
Excellent Service and products.
I ordered 2 x User Interface screen adaptors for a VFD (VSD).
From Europe to Australia (Western Australia) in 10 days and that's normal post (Not Express).
Product was as described and great quality direct from the OEM.
22 April 2026
Unprompted review
Reply from WiAutomation
Thank you for sharing your experience! We're pleased to know your order arrived quickly and in perfect condition, even across such a long distance. Quality and reliability are at the core of what we do, and it's great to see that reflected. We look forward to your next order!
The WiAutomation Team
A great purchase experience
The website is easy to use, the items I needed were in stock, and the delivery was timely. Altogether, a very good experience.
3 April 2026
Unprompted review
Reply from WiAutomation
Thank you for your review! We work hard to keep our website intuitive, our stock levels reliable, and our deliveries on time, so it's great to hear it all came together for you. We hope to see you again soon!
The WiAutomation Team
I purchased 2x Siemens starter kits…
I purchased 2x Siemens starter kits €300 each which they had in stock, when they arrived i realized i ordered the incorrect kit, I was 1 digit out on the very long Siemens code i ordered (which is 100% my fault, i should have been paying more attention) when i requested to return them (they were unopened) and purchase the correct kits from them, I was told 'NO' they can not be returned as i ordered them through my business and not as retail customer. Why that would make any difference, i have no idea. Be very careful when ordering from this company.
19 March 2026
Unprompted review
Reply from WiAutomation
Dear customer,
Thank you for taking the time to share your feedback.
As previously mentioned in our communication, the items reserved for your order were unfortunately selected incorrectly by you.
For this reason, and in line with our company policy, we are unable to approve return requests from business customers in such circumstances, and therefore your return request has been declined.
We kindly invite you to review the terms and conditions accepted at the time of purchase, where these provisions are clearly outlined in advance. According to our Company Policy, the right of withdrawal—typically applicable to private consumers—does not apply to purchases made on behalf of a Company or Individual Firm. This is in accordance with standard practices and legal requirements governing business-to-business transactions.
"For customers purchasing as a Company or Individual Firm, the right of withdrawal is never enforceable."
We remain at your disposal should you require any further clarification or assistance.
Kind regards,
Sasha
Nice customer service ,very fast…
Nice customer service ,very fast delivery service.
28 April 2026
Unprompted review
Reply from WiAutomation
Thank you for your feedback! Providing responsive customer service and fast delivery are priorities we take seriously. We hope to see you again soon!
The WiAutomation Team
The Siemens parts were all available in…
The Siemens parts were all available in no time, and the delivery by courier was on time. The overall process went smoothly.
23 April 2026
Unprompted review
Reply from WiAutomation
Thank you for your feedback! Stock availability and reliable courier delivery are key parts of the service we strive to provide. We're pleased everything went smoothly and hope to support you on your next order!
The WiAutomation Team
Thank you for all the support.
3 April 2026
Unprompted review
Reply from WiAutomation
Thank you for taking the time to leave a review! Supporting our customers is what we're here for. We hope to hear from you again soon!
The WiAutomation Team
Reply from WiAutomation
Thank you for your review! Fast service and shipping are key priorities for us. We look forward to supporting you again!
The WiAutomation Team
Very good website for spares
Very good website for spares - always on time.
1 March 2026
Unprompted review
Reply from WiAutomation
Thank you for your review! Offering a reliable source for spare parts with on-time delivery is exactly what we strive for. We hope to keep meeting your expectations!
The WiAutomation Team
BEWARE!! Overseas shipping and tariffs!
I ordered some parts online that totaled around $1400. The website claimed these parts were in stock. I expected delivery within a reasonable timeframe (5-7 business days). The parts didn’t actually ship for 2 weeks after order. Then they got held up in customs and I was charged $665 in tariffs. No mention on the website that these parts were coming from overseas and there would be delays and fees. That’s dishonest and shady. I’ll never shop with them again.
1 March 2026
Unprompted review
Reply from WiAutomation
Dear Philip,
we are sincerely sorry for your dissatisfaction.
However, we would like to clarify that all information regarding shipping and customs fees is clearly stated in our Terms and Conditions, which are accepted and signed before proceeding with the order payment.
"The Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
Regarding the shipping timeframe, please note that your order was received in our system on 20th March and shipped on 30th March.
This means that the shipment was processed and dispatched within 7 working days from payment, which is fully in line with our standard lead times. For this reason, there was no delay in your case.
We assure you that we always do our utmost to assist our costumers at the best of our abilities and for this reason we have been always available for any clarification or support request.
According to this one of our costumer service representative will contact you soon.
Best Regards,
Sasha
Reply from WiAutomation
Thank you for your review We hope to serve you again soon!
The WiAutomation Team
Reply from WiAutomation
Thank you for your review! We're glad our catalogue, pricing, and delivery speed all hit the mark. We hope to keep meeting your expectations!
The WiAutomation Team
The company is very difficult in handling client contact
The company is very difficult in arranging their contacts with the client.
Even with your details in my emails, they manage to call us back to a unknown telephone number.
There is also no flex from the sales team to offer solutions.
No luck with them.
23 April 2026
Unprompted review
Time wasters
Aware of some negative reviews concerning product delivery times and spotty availability, I contacted WiAutomation to make sure they had the two items I needed in stock and not just on the website. "Yes we do." So I placed my order and... the next day they come back and tell me they have neither product in stock. Website error yeah right. Waste of my precious time.
14 April 2026
Unprompted review
Reply from WiAutomation
Dear Dawid,
thank you for your message. We are sorry to hear about your disappointment; however, we would like to clarify a few points:
we updated the delivery timeframe from the initially mentioned 10 business days to 10–15 business days, as we required your confirmation before proceeding.
At the same time, we offered you the option to cancel the order, which was carried out immediately upon your request, along with the refund.
We truly regret the inconvenience caused by this slight change in delivery time, but we would like to emphasize that we aim to operate with full transparency and professionalism, especially when such updates occur.
We sincerely apologize once again for any inconvenience caused.
Best regards,
Sasha
Don't expect your order anytime soon, if at all
If you want your order in a timely manner do not utilize this company! It was over 4 business weeks (well past their 1-10 business day lead time) for an item they had "in stock". I even paid extra for expedited shipping, which they refused to refund! The only reason I gave them the second star was because they communicated and didn't hide from their misinformation on their site.
6 April 2026
Unprompted review
Reply from WiAutomation
Dear Customer
We are sorry to hear that there is an issue with one of our orders, and we have taken charge of the case, placing your purchase in top priority.
However, we need to clarify that this is a delay of a couple of days compared to the expected lead time, which ranges from 1 to 10 working days. This in no way reduces your urgency or the need to receive the order promptly.
The customer service operator handling your case is working for you.
Kind regards
Paola
**Delivery time vs. stock status**
I ordered an AXC F 3152 controller from WEAutomation and unfortunately my experience left me with mixed feelings.
**Delivery time vs. stock status**
The product was listed as "in stock" on the website, which I interpreted as being available in their European warehouse and ready to ship within a few days. In reality, it took 30 days to arrive. If a product is going to take a month to deliver, it should not be advertised as in stock — that label sets a clear expectation for any professional buyer planning around project deadlines. I would strongly suggest WEAutomation either updates their stock indicators to reflect actual lead times, or clearly distinguishes between "in local stock" and "available on order from manufacturer".
**Hardware and firmware age**
What concerned me even more was the state of the unit when it finally arrived. The controller came with hardware version 02 and firmware version 2020.3 — while the current production units are at hardware version 04 and firmware version 2026.0. This strongly suggests the device had been sitting in their warehouse for more than 4 years before being shipped to me.
Because of this, I had to perform multiple intermediate firmware updates to bring the unit to the latest version, since you cannot jump directly from 2020.3 to 2026.0 — the upgrade path requires stepping through several LTS versions. The whole process took me more than 2 hours of work that I should not have had to do on a brand new product.
**Conclusion**
The AXC F 3152 itself is a solid controller and works as expected now that it is updated. However, paying for a current-generation product and receiving 4-year-old stock with outdated hardware revision is disappointing. I would expect a professional automation distributor to either rotate their stock properly or clearly communicate when older revisions are being shipped.
I hope this feedback helps WEAutomation improve their stock management and transparency for future customers.
9 April 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are truly sorry that there was an issue with one of our orders. However, according to our research, it appears to be an order that was shipped with only a one-day delay.
Our stock contains products from different years,both new stock and older items. If a customer requires a specific version, they can request it before placing an order.
We kindly ask you to provide us with more information, such as the order reference, so that we can check the situation and, of course, find a solution!
Kind regards
Paola
Beware
Beware, the prices may look good but even though they say in stock, they are not. They will not accept a return and you will have taxes to pay. They are not based in your country although the web page may seem that way. Customer service is terrible and stop answering you once you ask for a return. Be careful with quotes as they will quote you a so called "equivalent" even though it isn't, then blame you.
You can see their answer below which is wrong and they are operating outside of the uk consumer rights act. Do not deal with these people.
19 March 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to learn that you are not satisfied with our service; however, we would like to clarify a few points in order to transparently review the situation.
Our sales representative sent you an offer specifically for the code requested, which you subsequently approved, and payment was made accordingly.
Our website displays the relevant information about the company VISION AUTOMATION SA (CH). This information is also indicated in the offer you received, as well as in the order confirmation, proforma invoice, final invoice, and other references.
Perhaps you are referring to the interface, but that only reflects the country from which the data is entered and is directly proposed by the website.
As stated in the Terms & Conditions accepted at the time of purchase, the right of withdrawal does not apply in B2B transactions. Nonetheless, our Customer Service team has responded to, assisted with, and managed every request you made.
We remain at your disposal for any further clarifications
Kind regards,
Sasha
Think carefully before ordering from WI…
Think carefully before ordering from WI Automation.
They say they have items in stock, there is nothing to back this up.
I ordered 3 new Moxa EDS408.
2 of them, had been preconfigured (new??), so the IP address did not match the attached label or documentation.
Had to order a USB to serial cable, as was onsite and didn't have one with me, so I lost a day of labour waiting for cable, so I could determine the actual IP addresses.
The 3rd one was an older firmware version, and Dead On Arrival.
Had to return the old item that was Dead On Arrival at my cost. Why are they supplying old firmware version on 1 of the 3? Why was it DOA and old firmware?
Spent another day of my time installing the replacement.
Very poor customer service (expression used loosely) from Martina & Maria
22 January 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to hear about your dissatisfaction.
Your order is being handled by a Customer Service representative, who is assisting with the issue regarding your order and providing you with information and possible solutions.
The after sales repesentative, responsible for your order,will contact you as soon as possible for further clarification.
Kind regards
Paola
no proper update on delivery and always…
no proper update on delivery and always keep changing delivery date without notification
24 February 2026
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