ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
3.8
Great
985 reviews
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good website and good prices if any…
good website and good prices if any fault its got on the top of your website a British flag so we expected it to come from England
24 February 2026
Reply from WiAutomation
Thank you for your feedback! We are glad you appreciated our website and pricing. We look forward to serving you again.
The WiAutomation Team
Absolute disaster!Beware of this…
Absolute disaster!Beware of this company!
No goods are shipped. They just ask stupid questions to keep people busy.
A complete scam!
23 February 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are, of course, sorry that you did not have a good experience with our company.
Unfortunately, it was not possible to proceed with a new item as confirmed in your order. For this reason, one of our customer service representatives promptly contacted you to inform you and offer an alternative, which was not accepted.
As a result, we immediately issued a refund for the order, and you should have already received the credit note for it.
We are committed to preventing situations like this and are working to reduce anomalies of this nature.
We hope to welcome you again soon on our site, offering you a better experience! One of our customer service representatives will contact you promptly
Kind regards
Paola
on stock, good price,fast delivery.
product easy to find, available on stock, good price level and rapid transportation.
23 February 2026
Unprompted review
Good Service
16 February 2026
Absolute shocking Customer service an…
Absolute shocking Customer service an support.
I ordered apart from them in December and they told us it had been delivered, checked our CCTV and it shows different. Tried to cal be no one available. Asked for it to be resent and the same aging and they wont Refund me.
ZERO SUPPORT
2 February 2026
Unprompted review
Reply from WiAutomation
Dear James,
We're very sorry for your dissatisfaction. However, I'd like to clarify the sequence of events in your case.
You placed an order with us in December, and on January 9th you contacted us to report a delivery issue. We immediately assisted you and opened a claim with DHL to investigate the shipment. DHL confirmed that there had been a delivery problem and subsequently refunded the order amount to us.
After carefully reviewing and verifying your case, we generated a new order and arranged a reshipment of the same items a few days later. You later informed us that the order had still not been received, so we reopened the case with DHL in order to provide further support.
In the meantime, we were contacted by your colleague Manuel, who sent us the following message:
“Hi WiA,
We have ordered these parts/items from you repeatedly before, and we are receiving the correct ones, but the last qty of 3 items were incorrect.
We need the GRT1-ID4-1 OMRON, but recently we are receiving the GRT1-ID4 OMRON (without the 1). The engineer said this will not work for the intended use.
Since it cannot be used, we need to process the return.”
After requesting confirmation that this referred to the same order, your colleague confirmed that the shipment related to the claim had indeed been received. Based on this information, we proceeded to close the case with DHL.
We also informed you that, in accordance with our Terms and Conditions, returns from companies are not accepted.
We would like to reiterate that your case has been handled promptly and with full support at every stage, including opening and managing the carrier claim, arranging a replacement shipment, and maintaining follow-up throughout the process.
For this reason, we would like to distance ourselves from what you just wrote since we assisted you in everything you asked of us from beginning to end.
Kind regards,
Sasha
Highly delayed responses to the anyway…
Highly delayed responses to the anyway of communication, AI generated emails and not sure still if our order will be delivered, seems to be scam, no one take call, order ex stock 3 weeks later not with us. Highly not recommended !!!
10 February 2026
Unprompted review
Reply from WiAutomation
Dear Tomasz,
we apologize for your dissatisfaction and frustration.
However, we would like to clarify that our Customer Service is handled entirely by real people, not automated or AI-generated systems. Our team has always been available to keep you promptly informed about the status of your order replying to each of your requests.
We confirm that the item was in stock, but a slight delay occurred during the internal transit from our overseas warehouse to our main facility. We understand your frustration and sincerely apologize for the inconvenience this has caused.
We would also like to reassure you that your order is currently being finalized. As already communicated, it is expected to be shipped within the next two days.
Please kindly note that our entire team is actively working to take the best possible care of your order. Our costumer service will contact you soon and we remain at your full disposal should you wish to contact us directly for any further clarification.
Kind regards
The real value showed up after…
The real value showed up after installation. Everything arrived exactly as expected, well protected and clearly handled by someone who knows industrial logistics. . The work on site went smoothly, without improvisation. When a supplier removes uncertainty instead of adding it, it quietly becomes part of your standard process.
4 November 2025
Unprompted review
Very slow delivery
First order on this site.
**Positive:** Email responses are fairly quick and the prices are reasonable.
**Negative:** However, delivery and shipping costs seem excessive — more than €33 for a small parcel (probably around 2–3 kg). My order was placed a week ago and still hasn’t been shipped. It turns out that the “in stock” label does not guarantee fast dispatch (this is mentioned in their terms and conditions), and shipping can apparently take anywhere from 1 to 10 days — closer to 10 in my case.
In my opinion, when you charge €33 for shipping/logistics, the process should be flawless, especially for a very simple order: six units of a single product. The explanation from customer service was that my order comes from two different warehouses (for the same item?) and is then sent to a third logistics site before final dispatch. This doesn’t seem very efficient to me.
I will update my review once I receive the goods.
EDIT : I keep this notation, as I didn't receive my order on time...
They call me to explain me they tried to optimize delay, but took around 2 weeks for a delivery with a single reference...
7 February 2026
Unprompted review
Reply from WiAutomation
Dear Customer
Thank you for your comment. We always welcome suggestions for improvement and greatly value your feedback.
Regarding your message, everything you mentioned is correct. Our delivery times range from 1 to 10 working days, and since our warehouses operate from different locations, it is normal that the goods were prepared at multiple hubs.
Concerning shipping costs, please note that these are determined entirely by DHL’s rates and are not set by us.
We hope this clarifies the situation and we look forward to continuing our collaboration under the best possible conditions.
Kind regards,
Misleading “In Stock” Status, Undisclosed Charges, and Delivery Delays
The service and response time are really not acceptable. The order was placed on 23 January, and despite the items being marked as “in stock,” there was no update until 28 January. On that date, support advised: “Due to the dangerous goods declaration, there is a surcharge to pay of 520 AED if you wish us to ship with our DHL account.”
This Dangerous Goods surcharge was not disclosed during checkout, where Express DHL was the only shipping option available. After paying the additional fee on 28 January, I was informed that dispatch of the batteries which are listed in stock, would only be expected by the end of the following week (expected 06 February). Since then, there has been no further response from support.
Sasha further explained that the they are a Swiss company and operates with multiple warehouses abroad, stating that delivery times for items marked as “in stock” may vary between 1–10 working days, as the goods must first arrive at their main office before being shipped via DHL Express. This clarification was only provided after the order was placed and payment was made, and it contradicts the reasonable expectation that “in stock” items are ready for immediate dispatch.
Overall, delivery timelines are unclear, additional charges are not transparently communicated at checkout, and customer support response times are extremely slow even during weekdays.
6 February 2026
Unprompted review
Reply from WiAutomation
Dear customer,
thanks for your choosing our services! In response to your recent review, we would like to clarify the situation regarding your order.
Upon receiving your order, we identified that it contained batteries, which require special packaging and shipment via DHL in accordance with transport regulations. For this reason, we offered you the option to either proceed with the order by covering the courier surcharge or to cancel it.
Once the payment was completed, we reiterated our terms and conditions, which you accepted, including that shipping times may vary between 1 and 10 business days. Your order is therefore being processed in line with these standard shipping timelines.
We will contact you shortly to provide a precise shipping date.
Kind regards,
Sasha
Prices are attractive quick delivery ...
Prices are attractive and delivery is quite fast I think it is my third order but I am satisfied.
30 January 2026
TERRIBLE
TERRIBLE - DO NOT Order if you require the items to be delivered within the timeframe stated when placing an order. I paid £170 for delivery within 7-10 Business days. I am now on 14 Business days waiting and just been told by MARIA and MARTINA on customer chat that it has not yet left the warehouse and I should have contacted them for a QUOTE before placing the order!! TERRIBLE Customer service - Breaching the Consumer Rights Act 2015
As Per WaiAutomation Reply Below - This is over the '3 days waiting' currently at 5 business days over the timeframe and still not even left their warehouse.
Order was placed on 08/01/2026
28 January 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to hear that you are not satisfied with our service.
The order is delayed by three days compared to the timeline defined during the offer stage, and for this we sincerely apologize. However, precisely because of this, we have offered you a discount.
A customer service representative will contact you as soon as possible. On our part, you have our full cooperation.
Kind regards
service is very bad
service is very bad, delivery time take too long.
ORDER REF#2025116332 , Placed:16/12/2025, still (29/01/2026) we did not received this order
28 January 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
I am sorry to hear that you had a negative experience with our company. However, we kindly ask you to provide information regarding your order—such as the reference number, email, or a phone number—because, with the information provided, we are unable to analyze the situation and find a solution.
Please provide us with the details of your purchase.
Thank you, and I remain at your disposal
Paola
Shipping takes too long.
Shipping takes too long.
you place the order to receive in 7 days and then only God knows when you receive will it
26 January 2026
Unprompted review
Had to pay $40 for express shipping…
Had to pay $40 for express shipping then it takes 2 weeks to arrive and I got stuck with $110 import fee after purchasing the item. Should have been notified of this before hand. It’s in the fine print through the mile long terms of use page.
23 January 2026
Unprompted review
Reply from WiAutomation
Dear Jeremy,
we are sincerely sorry for your dissatisfaction.
However, we would like to clarify that all information regarding shipping and customs fees is clearly stated in our Terms and Conditions, which are accepted and signed before proceeding with the order payment.
"The Customer may be subject to import duties and/or taxes, payable once the products have reached the specified destination and, therefore, cannot be quantified or in any way determined by the Seller."
We assure you that we always do our utmost to assist our costumers at the best of our abilities and for this reason we have been always available for any clarification or support request.
According to this one of our costumer service representative will contact you soon.
Best Regards,
Martina
Great service and easy ordering on the…
Great service and easy ordering on the website.
They kept us updated on the delivery process.
15 January 2026
Excessive shipping charges with no customer service
I ordered a product that they charge me just about 1/3 of the price for shipping for, then they did not ship it out for over a week even though it shows in stock ready to ship. Now that I don't need it anymore I cannot get in touch with them to cancel the order and they ship it out anyways. When you called their phone number international their service line just hangs up on you. When you try to get help through their website it's just some AI chat that doesn't do anything and when you email them they say they'll get back to you in two hours however I still have not heard from them. Extremely poor customer service and I will likely have to pick it up with my bank to stop discharge as I am not getting any. Edit: in response to their reply I did contact them during working business hours and their customer service phone number isn't answered and they waited until after it was shipped reply to my messages and then said they couldn't do anything about it.
1 January 2026
Unprompted review
Reply from WiAutomation
Dear Customer,
We are clearly sorry that our service did not meet your expectations; however, order 2025116941 was received in our system on December 24 and has been processed from that date.
Please note that the recent Christmas holidays slowed down shipping, as carriers were not operating on certain dates. The order was therefore shipped immediately after 4 working days via DHL Express. For privacy reasons, the tracking code is not included in this message.
Our customer service is always available on working days from Monday to Friday, from 11:00 to 17:00 by phone and from 10:00 to 17:30 via live chat.
Support was inactive only on the following days: December 25, December 26, and January 1, due to national holidays.
Please also note that your order was handled from Switzerland, so a different time zone from yours may apply.
We remain at your disposal for any further assistance.
Ordered a 'stock' item 24/11 which was…
Ordered a 'stock' item 24/11 which was urgent and received 22/12. I tried to cancel the order before it was dispatched to us as I found some elsewhere but they said I couldn't cancel as it was already being moved around their warehouses.. Poor service.
22 December 2025
Unprompted review
Reply from WiAutomation
Good Morning,
we are truly sorry for your dissatisfaction. We would like to assure you that we did our very best to take care of your order and due to the effort made to prioritize and accelerate your order, it had already reached an advanced stage of processing. For this reason, it was no longer possible to cancel it.
That said, we remain fully available to support you, both regarding this matter and for any future orders.
For future orders, we kindly suggest sending a quotation request in advance, so that delivery times and feasibility can be clearly confirmed beforehand and aligned with your expectations.
Thank you for your understanding, and we hope to have the opportunity to assist you again.
Kind regards,
Martina
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