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Wicken Toys Ltd Reviews 

6,650
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust nature of the products, noting they are well-built and live up to expectations. Many people highlight the quick, prompt, and smooth delivery service, often arriving faster than expected, making the overall process efficient and reliable. The overall service, from initial ordering to final completion, is frequently described as excellent and easy. Reviewers consistently praise the staff and delivery teams for being helpful, knowledgeable, and providing good advice, contributing to a positive and seamless experience for consumers.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting quick and efficient delivery... See more

Product

Customers consistently note positive experiences with product quality, describing items as well-made, sturdy,... See more

Service

People report positive experiences with service, often highlighting excellent customer service,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, politeness, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! The price was good, trampoline installation ridiculously quick, communication of what was happening good too. Point to note is you can't choose a date/time slot for delivery when acc... See more

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more

Rated 5 out of 5 stars

Climbing frame is great - we chose to pay the extra to have it put up for us - worth every penny. The guys that came knew exactly what they were doing, advised us on options and talked us through ever... See more


Company details

  1. #6 of 110 best companies in Toy shop
  2. #4 of 70 best companies in Childrens Toy Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,650)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wicken toys - fabulous service

Wicken toys - fabulous service. We recently bought a new trampoline. We ordered online and they delivered and installed it within 3 days of purchase. Couldn't be happier with the service. Would 100% recommend this company.

3 June 2025
Rated 5 out of 5 stars

Fantastic place - great service

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all pushy. Easy to order via the website and great delivery - on time and exactly right.

5 May 2025
Rated 5 out of 5 stars

Excellent service

Service and delivery excellent with item just as described. Helpful friendly staff on the phone when required. Would highly recommend to anyone.

4 May 2025
Rated 5 out of 5 stars

The kids absolutely love it

Arrived at the arranged time and the kids absolutely love it. Seems sturdy and solid, but took some time to put together with complex instructions. All worth it though. Hope it lasts for years.

10 May 2025
Rated 5 out of 5 stars

Great quality trampoline

Great quality trampoline, much better than the ones found in the ‘big’ chain stores. Delivery within the time frame stated on purchase. Communication from company was great and installation service was very reasonably priced compared to others. Would definitely buy from here again.

12 May 2025
Rated 5 out of 5 stars

Great experience as I have come to…

Great experience as I have come to expect from Wicken Toys. Have previously purchased a number of go karts and a bouncy castle from these guys, and the service has always been great. My most recent purchase was for my sons birthday and needed the delivery quickly, they were more than accommodating. I received a phone call later in the morning after my purchase informing me order would arrive the next day. Thanks so much guys

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Wicken Toys saved the day!!!

Wicken Toys saved the day!!!! After a horrendous experience with Outdoor Toys and my sons birthday present not arriving (Never buy from them) Wicken Toys were amazing - we visited the gorgeous outdoor show room, my son chose his new trampoline and we were able to drive it home the same day, birthday saved!!! The boys havent stopped bouncing on it all weekend and love it!! Amazing customer service and experience - thank you so much Wicken Toys!! We will be back to buy a climbing frame!!

9 May 2025
Unprompted review

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