Great service! The price was good, trampoline installation ridiculously quick, communication of what was happening good too. Point to note is you can't choose a date/time slot for delivery when acc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more
Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more
Climbing frame is great - we chose to pay the extra to have it put up for us - worth every penny. The guys that came knew exactly what they were doing, advised us on options and talked us through ever... See more
Company details
- #6 of 110 best companies in Toy shop
- #4 of 70 best companies in Childrens Toy Store
Written by the company
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Written by the company
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Contact info
Whittlebury Road, MK19 6BJ, Milton Keynes, United Kingdom
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing playhouse with the…
Absolutely amazing playhouse with the slide, kids love it! Also very quick delivery and amazing price ! Will definitely be ordering other bits from this website !
25 April 2025
Amazing company
Amazing company. Ordered a swing set on the Sunday and rang me on the Wednesday to deliver the following day. Also great that you can visit and see all the products on display and try them out. 100% recommend.
6 April 2025
Great climbing frame, easy to put together
Really great experience. The climbing frame was lower price than listed elsewhere, it was delivered efficiently, and it was relatively straightforward to put together. It is also a really great climbing frame that the children love!
5 April 2025
Excellent and very helpful customer…
Excellent and very helpful customer service and very good knowledge of their products and trampolines. Would highly recommend.
2 May 2025
Unprompted review
Great delivery and piece of kit
Delivery was so quick. It does say it takes 2 folk to build. But I managed it myself over a few says. So happy with it, and importantly my son loves it.
15 April 2025
Delivery was prompt and notified by a…
Delivery was prompt and notified by a phone call. Really pleased with the assembled product as well.though more importantly my grandson was thrilled with it.
5 April 2025
Quick and friendly deliver
6 April 2025
Thank you Wicken Toys.
Have used Wicken Toys on several occasions as our girls have grown up. Always very helpful, friendly and knowledgeable. The quality of what they sell is excellent and would recommend a visit to their premises to see the range they sell. Thanks to Chris and Wendy for all your help.
14 April 2025
Unprompted review
Have used Wicken Toys on several…
Have used Wicken Toys on several occasions as our girls have grown up. Always super helpful, knowledgeable and a pleasure to deal with. The products they sell are excellent quality and last the test of time. Highly recommend visiting their premises to see the range they sell.
6 April 2025
Great company
Great company. Competitive prices. Really good communication and quick delivery, what's not to like .
5 April 2025
Great communication
Great communication, with help, advice, and clear delivery information provided. Very happy and impressed with the whole process, from ordering to installation.
22 March 2025
Excellent shop
Good customer service, prompt delivery and installation. We are very happy with the product and would recommend this company.
12 March 2025
Friendly and helpful
Very helpful, quick and friendly customer service and quick and easy delivery
29 March 2025
Some of the product parts are rusty and…
Some of the product parts are rusty and one part for top of net is broken
27 March 2025
Reply from Wicken Toys Ltd
Hi,
I am sorry to see that you have had problems with your item that you purchased. I have checked our emails and I cannot see that you have emailed us regarding these problems.
If you can send us pictures showing the problems we will be able to sort them out for you. When we sell products that come into us boxed, we have to rely on the manufacturers having packed them correctly. On the odd occasions when there is an issue, we will always resolve the situation.
We await your email.
Thanks
Chris
Great customer experience
Bought the plum treehouse which is amazing! Best deal was from Wicken toys and loved that they do their own deliveries so no complications with having it delivered and no missing or broken parts! Delivery driver was great and put it round the back garden as requested in a safe place and they came when they said they would with communication. Thanks will order from you again!
11 March 2025
Good communication
Despite there being a manufacturing problem with the item ordered, the team at Wicken was very good at resolving this and keeping me informed.
8 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.