Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more
Company replied
Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more
Company replied
This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more
Company replied
Company details
About Wicker Warehouse
Written by the company
About Wicker Warehouse
In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.
Written by the company
Contact info
195 South River Street, 07601, Hackensack, United States
- 800-274-8602
- sales@wickerwarehouse.com
- wickerwarehouse.com
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the time of purchase to delivery…
From the time of purchase to delivery everything was outstanding. The customer service is 5 star. Cant say enough good things about this company. Thank you
31 March 2026
Reply from Wicker Warehouse
Hi James--thank you very much for your kind words and thank you for your order. We appreciate both.
I purchased a Rattan plant stand
I purchased a Rattan plant stand. It arrived well packaged and in great shape. My wife and I are delighted with our purchase.
The transaction was quick, easy and convenient.
4 April 2026
Reply from Wicker Warehouse
Hi Gordon---thank you for your review & thank you for your order. We have plant stands at our home to. Please enjoy yours.
Always have good service
Always have good service
And merchandise is always good service
3 April 2026
Reply from Wicker Warehouse
Hi Joanne--thank you for your review and your orders. We appreciate your kind words.
Beautiful wicker furniture
I loved some of the furniture and I ordered some. The 2 people I delt with were very informative, respectful and very helpful. I will continue to do business with them when I need new furniture.
17 March 2026
Reply from Wicker Warehouse
Hi Customer- we appreciate your review & thank you for your order. Please enjoy your furniture.
The furniture exceeded my expectations
The furniture exceeded my expectations! It was beautiful, well made and just wonderful! The delivery was just as they said it would be, and went well. I was very pleased!
29 March 2026
Reply from Wicker Warehouse
Hi Susan--thank you for your kind words and for your order. We appreciate both.
Wonderful customer service.
It was so nice to conduct business over the phone talking to a real person.
When I first called for information, Gail was very helpful and informative.
After procrastinating for 6 months, I called back and Gail still had all of my information and quickly completed my order which I received in a few weeks.
Wonderful customer service is hard to come by these days. Thank you, Gail.
Kim Wolf
16 March 2026
Reply from Wicker Warehouse
Hi Kim --thank you for your review & thank you for your order. Very thoughtful of you mention Gail. All of our ladies are good, caring people who take special care of our customers. Thank you again Kim.
Great experience and quality of…
Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one available. She also made arrangements for my receiving the special order Sunbrella cushions. Shipment was quick. Very happy!
27 March 2026
Reply from Wicker Warehouse
Hi Donna--very nice of you to share such a nice review and thank you for your order!
Easy to order
Easy to order. Packed for damage free delivery. Delivery folks friendly and customer focused. Overall great quality products.
26 March 2026
Reply from Wicker Warehouse
Hi Jan--thank you for your review & thank you for your order. We appreciate both.
It was easy and quick
It was easy and quick. Someone also called to let me know that I should make sure that the box the wicker is delivered in is not damaged. He also suggested to open the box and check to see if there was any damage to anything inside the box. We did that and all was good.
26 March 2026
Reply from Wicker Warehouse
Hi Customer---thank you for your review & thank you for your order. We appreciate both.
Reply from Wicker Warehouse
HI Customer--we aim to please. Thank you for your review & thank you for your order. We appreciate both.
Suspicious upcharging
"Free shipping" plastered every, while shopping, in shopping cart an in popup shipping charge window.
No shipping required until after I paid, then a suspicious email from different people stating desired shipping charge.
I'm just not that stupid to fall for it. CC Co. Credited my account after I disputed their claim and cancelled order...
Never again.
Inconsistant, advertised free shipping, included on invoice, then tried to upcharge dirrent amounts, when brought to their attention, continued to add costs to me.
Something not right with this company, will not do business with any company attempting to upcharge and not honor invoice.
24 March 2026
Reply from Wicker Warehouse
Hi DMC--we keep our prices very attractive as we are sure you have noticed. We list --Free Shipping to MOST Locations in the 49states. The truckers charge more to deliver to some locations and we follow them. Our choice is to raise prices to everyone or just to the areas that the truckers charge more to deliver to. We have chosen to follow the truckers. Most people already know and understand it. The truth is we do not charge people without getting an approval on any additional OUT OF THE AREA charges. Doing this since 1978. Over 4,500 reviews on our Home Page.
While the 2 drawer wicker file cabinet…
While the 2 drawer wicker file cabinet I bought was very attractive, the scale was a little too large for the rest of my furniture, and the price to return it wasn't inexpensive. I will probably wind up selling it locally to someone else who has perhaps, a high ceiling or similar which will make it look more in scale for the room.
24 March 2026
Reply from Wicker Warehouse
Hi Martha--thank you for your review & thank you for your order. Your review is important as it reminds us to check the measurements before we order. They are all listed there.
Reply from Wicker Warehouse
Hi Rebecca--thank you for your review & thank you for your order. We appreciate both.
No Mention of Being On Back-Order
The product I’m interested in has been out of stock for more than a couple of months. The site I ordered from had no mention of this when I ordered.
23 March 2026
Reply from Wicker Warehouse
Hi Bradley--our products are handmade overseas. Travel time is longer than normal with the current world problems. Not at work now due to the holiday weekend. If you email what you ordered maybe I will have some updated info.----------Bob
sales@wickerwarehouse.com
Excellence product and service
Excellence product and service. Everything happened just as they said and there was excellent follow-up to be sure I was satisfied. Bottom line - they seem to CARE.
7 March 2026
Reply from Wicker Warehouse
Hi Doug--family & very close longtime employees since 1978 and everyone cares. Thank you for your review & thank you for your order.
Wonderful wicker!
The natural wicker chairs arrived promptly and in perfect condition. This was a wonderful experience! The chairs look fabulous on my front porch. I will purchase from you again. Thank you.
7 March 2026
Reply from Wicker Warehouse
Hi Customer--very nice of you to take your time to share such a nice review and thank you for your order. We are here since 1978 because of folks like you.
Reply from Wicker Warehouse
Hi Robert--thank you for your review & thank you for your order. We appreciate both.
Glad I checked the one, two, and three star reviews
I have been looking at the one-, two-, and three-star reviews of Wicker Warehouse on Trustpilot prior to placing an order for chairs. Based on the very unhelpful and rude responses to customers with problems with their orders, I have decided to forgo ever ordering from this company. They have many excuses, but offer very little to no help and usually blame the customer for the problem or their shippers. That and they always seem to be "out of the office", "on vacation", or "you're writing to us on a Sunday so that's why we don't respond" when complaints are made that they are unresponsive. No Thanks!
16 May 2026
Unprompted review
Reply from Wicker Warehouse
Hi Ali--there are over 4,498 reviews on our web site. We have a 4.8 out 5 rating by Trust Pilot. You are giving us a 1 Star Rating and not purchased anything from us.--Ok-- This your choice.
Reply from Wicker Warehouse
Hi Customer--very happy you like your purchase. Thank you for your review & thank you for your order.
I’m thrilled with the quality of my…
I’m thrilled with the quality of my purchase and the personalized communication was excellent.
15 March 2026
Reply from Wicker Warehouse
Hi Rebecca--and we are thrilled to be able to serve customers like you. Thank you for your review and thank you for your order. We appreciate both.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.