Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. Outdoor furniture shop

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wicker Trunk

The wicker trunk had some shipping damage but otherwise was perfect for what was needed to replace an old wicker trunk. The customer service was great, sending repair materials and taking money off the original purchase price for the damage. I would highly recommend this company!

4 February 2026
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Reply from Wicker Warehouse

Hi Suzanne--very happy everything worked out well. We care and try our best--thank you for your review & thank you for your order,

Rated 5 out of 5 stars

Very helpful start to end…


I had to cancel my order but will reorder the same thing after I am moved again. My contact was very helpful start to end

19 January 2026
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Reply from Wicker Warehouse

Hi Janet--we ae here since 1978. When you ae ready that is good with us.

Rated 5 out of 5 stars

I bought an entire bedroom suite of…

I bought an entire bedroom suite of wicker furniture, including a blanket chest. Seller was attentive to my selections and helped me correct my order when I chose a non-matching item. Furniture arrived in perfect condition. Definitely would prefer full service delivery (it was curbside only). I had to pay someone to get the furniture into my apartment. Nevertheless, good prices for the furniture, and quality items.

5 February 2026
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Reply from Wicker Warehouse

Hi Katherine--thank you very much for taking your time to share such a nice review and thank you for your order. Please enjoy our furniture for a long time to come.

Rated 5 out of 5 stars

The quality of the mirror was superb

The quality of the mirror was superb. It matched the dresser I had perfectly!

11 January 2026
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Reply from Wicker Warehouse

Hi ACC--very happy you like your mirror. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Gail helped me when I called to get…

Gail helped me when I called to get info on rocking chairs. She was very helpful and answered numerous questions I had. And made it very easy to order. We did have problems with the rockers on one of the chairs. Very easy to get it taken care of. Gail had Gary give us a call. He was very helpful as well and the problem was solved. Will suggest Wicker Warehouse to anyone looking for wicker furniture.

21 January 2026
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Reply from Wicker Warehouse

Hi Hilde--thank you for kind words & thank you for your order. Doing this since 1978. We aim to please. Very thoughtful of you to mention Gail & Gary.

Rated 5 out of 5 stars

Best customer service!!

Best customer service!!! Every item delivered perfectly!!

21 October 2025
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Reply from Wicker Warehouse

Hi Betty---thank you very much for your very generous review and thank you for your order. Enjoy your purchase.

Rated 5 out of 5 stars

Will buy again

Prompt well packaged product. Good customer service

20 January 2026
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Reply from Wicker Warehouse

Hi Rog---thank you very much for your kind words & thank you for your order. We appreciate both.

Rated 2 out of 5 stars

I received the shipment and the cushion…

I received the shipment and the cushion to the loveseat. was missing. I sent an email and I also called a representative to let them know what happened. They assured me that I would receive the loveseat cushion the following week. It’s now been a week and three days, and I have not received the loveseat cushion.

5 December 2025
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Reply from Wicker Warehouse

Marsha--not at work now---I copied our staff. I do not know what happened, but we will take care of it. Doing this since 1978.

Rated 5 out of 5 stars

Have ordered from here before

Have ordered from here before, also. Great durable products, beautiful, and arrived quickly.

17 January 2026
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Reply from Wicker Warehouse

Hi Deb---we appreciate your kind words and you orders. Doing this since 1978. It is important to us that we please our customers.

Rated 5 out of 5 stars

Excellent quality products!

Excellent quality products! Replaced our resin set after almost 20 years on our front porch. Hot west facing afternoons. We never covered or brought in during the winter. Bought the exact same set.

30 December 2025
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Reply from Wicker Warehouse

Hi Greg--thank you very much for your review and thank you for your new order. Enjoy your furniture.

Rated 5 out of 5 stars

Wonderful company

Wonderful company. Their product is superior. We have enjoyed the rockers very much. Well-made.

4 January 2026
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Reply from Wicker Warehouse

Hi Emily--doing this since 1978 and we really appreciate your review & and your order. We would say the same, but it is much more important coming from you. Thank you again.

Rated 5 out of 5 stars

Great!!!

Awesome quality wicker stooll for my bathroom!!!

30 December 2025
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Reply from Wicker Warehouse

Hi Joyce--very happy you like your stool. We have one in our bathroom for a long time. Please enjoy yours. Thank you for your order.

Rated 4 out of 5 stars

Long time coming but worth the wait.

I ordered the sofa and found out later that it wasn't in the warehouse like they thought and it would take a few months before they got it. OK, I hoped it was worth waiting for (and it was) but a few months turned into 6 months. I wish they would have kept me updated with my having to call them. But it's here now and very much enjoyed. Yes, I would order from them again.

24 December 2025
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Reply from Wicker Warehouse

Hi Jk--thank you for your review & thank you for your order. Waiting this long is rare. We are happy all turned out well.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Sent fabric swatches so I could select the best fabric for our couch, chair and ottoman. Delivered sooner than expected. I definitely recommend Wicker Warehouse.

23 December 2025
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Reply from Wicker Warehouse

Hi Donna--thank you for your kind words and thank you for your order. Very happy you are pleased.

Rated 5 out of 5 stars

My First Wicker Warehouse Purchase Was Amazing & Stress-Free

My purchase from Wicker Warehouse far exceeded my expectation in all aspects of buying furniture from a company that I had never worked with previously. From the very beginning of the process, researching and gathering information, to organizing the purchase, payment and shipment of my new dresser. Andrea was most helpful and accommodating in assisting as my delivery revolved around my availability to travel to the delivery destination in Fort Lauderdale, FL, for it's arrival. The white glove delivery service was flawless and he even provided some helpful maintenance tips for this specific Nassau dresser. I am looking forward to my next purchases from Wicker Warehouse in the near future!

5 January 2026
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Reply from Wicker Warehouse

Hi Neal--thank you for your very kind words & thank you for your order. Very thoughtful of you to mention Andea who has been pleasing our customers for over 25 years.

Rated 5 out of 5 stars

Customer service was so helpful in…

Customer service was so helpful in knowing what size replacement cushions I needed. She was also knowledgeable about the type of fabric to choose. The cushions arrived quicker than expected.

1 December 2025
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Reply from Wicker Warehouse

Hi Deb--the ladies here are smart & caring. Thank you for your review, your order & your kind words about them.

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