Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. Outdoor furniture shop

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wicker Warehouse is the place to…

Wicker Warehouse is the place to purchase beautiful outdoor wicker. I received my furniture for my front porch and simply LOVE it. I have received many compliments from my neighbors. The Love Seat, Chairs and Tables are very sturdy and made to last; the cushions are thick, the fabric is vibrant and beautifully finished. The excellent quality of this furniture will last me for many years to come. Dealing with Wicker Warehouse was a breeze. Next year I would like to get furniture for the back porch.

18 July 2025
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Reply from Wicker Warehouse

Hi Mansuetta--thank you very much for your very nice review & thank you for your order. Enjoy your furniture.

Rated 5 out of 5 stars

From the initial order process to…

From the initial order process to delivery at our cottage, everyone at Wicker Warehouse were super to work with, and they went out of their way to make sure I understood everything about the order and delivery. Super helpful and my furniture looks beautiful!

21 July 2025
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Reply from Wicker Warehouse

Hi Rosellen --thank you for your review & thank you for your order. We appreciate both. Please enjoy your furniture.

Rated 5 out of 5 stars

Good looking, quality, comfortable and long lasting outdoor furniture.

I have been buying outdoor furniture from this company for many years and have never been anything but thrilled with my purchase.
The quality is great, the staff always helpful and I would and do recommend Wicker Warehouse to anyone who asks.

4 August 2025
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Reply from Wicker Warehouse

Hi Jane--it is very nice of you to take your time to write such a nice review. We really appreciate it. Thank you for your orders.

Rated 5 out of 5 stars

Worked with Joy

Worked with Joy. There was a mistake with shipping the correct chairs but she smoothed everything out. I always recommend Wicker Warehouse. They are the BEST!!!

4 August 2025
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Reply from Wicker Warehouse

Hi Carol--very happy things worked out well. Thank you for your review & thank you for your order. Very thoughtful of you to mention Joyce.

Rated 5 out of 5 stars

Wicker Chaise Lounge - perfect!

I purchased a resin wicker chaise lounge. It is perfect! Exactly what I was looking for, well made and lovely. The cushions are very well made, too. I am delighted with this purchase which I will enjoy for years to come.

2 August 2025
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Reply from Wicker Warehouse

Hi Lauren--thank you for your review & thank you for your order. Please enjoy your chaise---we have 2 at our house.

Rated 5 out of 5 stars

The ordering process was simple

The ordering process was simple. I had a couple of questions with my order, and they were very helpful when I called in with questions.

1 August 2025
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Reply from Wicker Warehouse

Hi Zandra--thank you for your review & thank you for your order. We appreciate both.

Rated 2 out of 5 stars

Dirty

There were cobwebs, dust, and a small stain that looked like mold inside the trunk. I had to vacuum and clean the inside.

1 August 2025
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Reply from Wicker Warehouse

Hi MC--thank you for telling us. Obviously not supposed to be that way. Now that you have cleaned it is all well now? This is very unusual but happened. Wait to hear from you.

Rated 5 out of 5 stars

Large wicker storage chest

The item I purchased was exactly as described and the price was reasonable. I recieved the item very timely.

29 July 2025
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Reply from Wicker Warehouse

Hi Kasie---thank you for your review & thank you for your order. Please enjoy your trunk for a long time.

Rated 5 out of 5 stars

A beautiful piece

A beautiful piece. Great service as well.

29 July 2025
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Reply from Wicker Warehouse

Hi Nadine---thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Great quality and timely delivery.

I have been ordering my porch furniture and cushions from your company for years. I just replaced all the cushions and I’m always amazed at the choice of materials and designs. They are well made and have enhanced the look of my porch.

27 July 2025
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Reply from Wicker Warehouse

Hi Michele--it is because of folks like you that we are doing this since 1978. Thank you for your review & thank you for your orders.

Rated 5 out of 5 stars

High Quality Furniture

I needed to order an extra chair with the set that I wanted. I was doing this online, and realized that I picked the wrong cushion for the extra chair. I called in on the next business day, and staff was very helpful, made sure my order was correct, and it was just an all around pleasant experience. The fact that I was getting free delivery, when I live approximately 4 and 1/2 hours away from where the furniture warehouse is located, was a major bonus. I couldn't be happier with this new set. It is extremely well made, and very attractive. It's an exceptional value for the price.

26 July 2025
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Reply from Wicker Warehouse

Hi Megan--thank you for taking your time to share such a nice review and thank you for your order. We appreciate both.

Rated 3 out of 5 stars

The delivery was long term

The delivery was long term. The lacing of the wicker was sloppy. The costumer service was great. A recommendation will be hard to pass to someone to buy the product.

25 July 2025
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Reply from Wicker Warehouse

Hi William---if you have a problem please send us pictures. Maybe we can help you. Your order was placed on7/25 and received on 8/27. This is a normal time frame for delivery.

Rated 5 out of 5 stars

Great product

Great product. Small problem with glass top arriving broken but replaced in less than a week

23 July 2025
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Reply from Wicker Warehouse

Hi Joe--thank you very much for your review and thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Buying from Wicker Warehouse made the…

Buying from Wicker Warehouse made the buying and choosing such an easy process. The quality is top notch!! I highly recommend that if you are looking for quality wicker furniture don’t look any further than Wicker Warehouse!!

5 July 2025
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Reply from Wicker Warehouse

Hi Bil--thank you for your very nice review and thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Happy Customer…

Great customer service well made products

21 July 2025
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Reply from Wicker Warehouse

Hi Barb---thank you for your review & thank you for your order. Please enjoy your furniture.

Rated 5 out of 5 stars
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Reply from Wicker Warehouse

Hi Greg---very nice of you to say. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

I was waiting to get a call to schedule…

I was waiting to get a call to schedule delivery. I didn't expect to get a call from the driver on a Sunday evening around 8:00 p.m. He was at our house and ready to deliver the furniture. We weren't home and didn't arrive til around 9:00p.m. entering at our side door, not the back where he had put the furniture on our deck. I didn't check for any messages because I wasn't expecting any calls. I didn't go outside Monday and didn't know it had been delivered til Tuesday morning when I happened to look out my kitchen sink window. I then checked my answering machine and listened to the two messages he left. Thankfully nothing was damaged. The first email I received after ordering said that I had to inspect everything while driver was present. The second email concerning the shipment said that the driver wouldn't wait til it was inspected...a bit confusing. After I unwrapped everything and inspected it I called the driver and left a message thanking him for putting the furniture on our deck instead of just leaving it in the yard. Anyway, I'm happy with the furniture. It's well made and all questions prior to ordering were answered. Ordering online was easy.

7 September 2025
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Reply from Wicker Warehouse

Hi Sherri--thank you for taking your time to share such a nice review and thank you for your order.

Rated 5 out of 5 stars

Great customer service!

Sales people were great to work with and very patient with me especially since I was having difficulty selecting the right shade of red for my chair cushions. Will be ordering more pieces from them in the spring.

16 July 2025
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Reply from Wicker Warehouse

Hi Kathy--thank you for your review & thank you for your order. We appreciate both.

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