WIKE Reviews 

248
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My husband offered me the Wike flat-bed heavy duty trailer at Christmas 2022...We used it for 3 weeks each summer starting in 2023, hence 4 summers so far. We bikepacked with it in various countrie... See more

Rated 5 out of 5 stars

Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other tha... See more

Rated 5 out of 5 stars

Helpful when ordering for our daughter that is disabled & is a adult. Gave us good information on what would work for her. When we received her buggy we did find the directions for assembly were lac... See more

Rated 5 out of 5 stars

Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box,... See more

Company details

  1. Sporting Goods Shop
  2. also in
  3. Bicycle Shop

Written by the company

WIKE Inc. We are proud to be the only Canadian manufacturer of bike trailers, convertible strollers, and towable carts. Designed and shipped from Canada, we have been in Guelph, Ontario, Canada since 1990. We strive to provide the best customer support, high quality patented products, and fast shipping times. We've got trailers all over the world being loved by many families and individuals who are cycling with confidence and freedom. We know just how difficult it can be to find good quality products, especially for special needs individuals. That's why we designed our Special Needs Trailers, the Large and the Extra-Large. They're designed to make special needs' individuals and their families' lives easier and more fun! We make 3 different types of trailer: Children's trailers, Special Needs trailers, and Cargo trailers. We even have a do-it-yourself kit so that you can build your own trailer to whatever dimension you need! Whether it's a children's bicycle trailer, a cargo bicycle trailer, or a trailer for an adult, WIKE has got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

248 reviews

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4.7

All reviews

(248)

1 review in the last 12 months

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Rated 5 out of 5 stars

BIFL Bicycle Chariot

Product shipped incredibly quickly and came packaged very well arrived with no damage. We tested it out indoors and our son loved it. We are ready to go for the summer and extremely excited to take it to the road. The all aluminum build felt extremely sturdy and in my mind is a “Buy It For Life” product. Better yet it’s made in Canada too. Thank you.

9 March 2023
Rated 5 out of 5 stars

Extremely easy to navigate web page

Extremely easy to navigate web page. When I had a question, Madison followed up quickly. Madison also texted to get a little more information to ensure we were ordering the correct trailer. Trailer was shipped the same day as order confirmation, and scheduled to arrive within 1 week.

6 March 2023
Rated 5 out of 5 stars

We Love Our WIKE!

I had a great experience buying a WIKE trailer for my daughter to ride with me. The website had all the information I needed to make a decision between models. Once my order was placed I received several timely emails about the progress of my order. I ordered it on Tuesday and received it that Saturday, 2 days before the original estimated delivery date. It’s a quality, sturdy piece of equipment and it’s ready to use after about 5 minutes of easy assembly. My daughter has tons of space to relax in the trailer and there’s plenty of room for a second child. She thinks the seats are very comfy and the trailer moves so smoothly, especially in stroller mode. I’ll definitely recommend WIKE to anyone asking about trailers that we meet on our adventures.

28 February 2023
Rated 5 out of 5 stars

This companies professionalism is…

This companies professionalism is top-tier. They assisted me very well. They helped with proper sizing and informed me that I ordered a part that already came with the trailer. I really loved the service and communication the provided.

24 February 2023
Rated 5 out of 5 stars

Amazing!!

The customer service I have received has been amazing!! I received an email just double checking the height and weight of the person who will be using the cart to make sure that my order was the best match. I had the choice of emailing a response or calling and speaking to a representative. I chose to call. The representative I spoke to answered right away and was so very friendly and knowledgeable. She said I could call anytime I have questions or concerns! How nice!! It’s so rare to find a company where you can speak with someone!! I am so impressed with WIKE!!

19 February 2023
Rated 3 out of 5 stars

This summer I will be able to give you…

This summer I will be able to give you guys an honest review. I'm extremely excited to do so!

Thank for your craftmanship!

MJ

15 February 2023
WIKE logo

Reply from WIKE

Awesome! Thank-you, Marie-Jeanne, we look forward to your in-depth feedback later on this summer. We are here if you have questions or concerns :)

Madison Soegtrop
WIKE Customer Service

Rated 2 out of 5 stars

It arrived missing multiple parts

It arrived missing multiple parts, with no instruction manual, and customer service is closed all weekend (which is when we have time to assemble it..) so a little frustrating.

13 February 2023
WIKE logo

Reply from WIKE

Hello Becca! Thank you for letting us know, we agree that it can be frustrating to get a product and not have everything you need to use it! I have sent you an email in order to get to the bottom of this with you, thank you for allowing us the chance to help you out.

Madison Soegtrop
WIKE Customer Service

Rated 5 out of 5 stars

A great cargo solution for an avid cyclist

The Speedy Shopper was delivered within 48hrs of ordering. Simple, effective design. Well built with quality, robust materials.
When used as a hand cart it is impressively easy to manouver in a supermarket.
A great cargo solution for an avid cyclist.

8 February 2023
Rated 5 out of 5 stars

Quick and easy correspondence and resolution!

Quickly responded to my inquiry about the wike i have had since 2011. We love it and use so often, and when we had a broken part they responded and advised what to get to replace. We'd be lost without it as it allows us to hike with my special needs son places we ordinarily wouldn't go. The only thing I wish is if it had balloon tire adapters or something so it could move easier on the beach.

7 February 2023
Rated 5 out of 5 stars

Second item from this company

Haven’t received item yet, but ordering went smoothly and call to office was helpful and pleasant. Have bought a trailer from this company and service and delivery were flawless.

30 January 2023
Rated 5 out of 5 stars

The description online matched perfectly!

The description online matched perfectly to the trailer I got. I really appreciated the level of detail in the online description. The Wike came very very quickly and was so simple to put together, wow! I had been worried about the strength of the floor, but it is well built and works perfectly. We are thrilled with the purchase!

22 January 2023
Rated 5 out of 5 stars

Phenomenal customer service and product!

I had a wonderful experience with Wike. Madison gave us so much attention to make sure our needs were met and went above and beyond to accommodate us! Not to mention we are so happy with our wike purchase! It is everything we were hoping it would be and excellent quality! We got our wike the very next day (Ontario purchase) and everything was as easy and quick!

24 January 2023
Rated 5 out of 5 stars

Great Company

Great Company. I bought a DIY trailer kit from them put it together sent them a picture when it was done and they sent me 30.00 dollars refund. the trailer kit is one of the best out there for the money and made in CANADA. if your in the market for a bike trailer this is the only way to go. . J.Fleck

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product and company

We are so impressed with the costumer service and quality of our bike trailer. Our kids look comfortable and secure in their seats, and stay warm with the rain cover on in cold temperatures. We are very pleased with our purchase!

15 January 2023

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