Wifinity Reviews 

Had issues with my internet dropping randomly and within 10minutes Karima fixed the issue and never had issues since!

Amazing support.

Had a great customer service experience with Gem today - quick and friendly support 👍

Spoke to a really helpful member of staff called James
I asked how to swap a device to connect to my WiFi subscription
James told me how to and did the swap for me
Fantastic service I say

I needed to call for help as we use Wifinity in our caravan for the season. We pay for enhanced speed from the standard Park speed and the customer support. Today I was talking with Karima for over half an hour as he diligently took me through step by step resetting our TV and tablet to the Wifinity network. I initially thought a network issue but Karima the expert soon found out differently.

I will be coming back to camp soon and unfortunately will be stuck in the wifinity monopoly hold they have. All the infrastructure is already in place for them and the prices are truly disgusting. I’ve looked across most other companies and the prices aren’t even remotely close to these rip off merchants. I’ve never had to ring up a company so many times regarding problems with the internet before. Not only do they provide a poor service they also limit your devices to try get you to upgrade your package. I absolutely despise this horrible money grabbing company. I know these 5 star reviews are fake because I don’t know anyone in the military that is pleased with the service they provide.

Very rare to find great customer service these days but Katie was sublime.Great work keep it up.

Excellent customer service, the lady I speak with was very helpful and patient with me while I was trying to sort out my issues with the internet. Great customer and interaction. Thank you ones again for your help.

Fantastic customer service from Katie. She understood the issue immediately and had everything sorted within 5 minutes.

I think it’s so unusual for a company these days to offer human contact and people who are so helpful and knowledgeable.

Katie, very professional and helped me with issues when connecting to the Wi-Fi. Absolute superstar. Thanks, Katie.

Katie was very much helpful, talked me through my new device and added it straight away . Very knowledgeable and even though I'm android Katie helped with the Apple device !.

The experience I had with the call centre technician was reassassuringly positive and his instructions were easy for me as an 82 year to follow. The fault reporting system was really personal and having been given a case number I am confident that any ongoing issues wil be dealt with effectively Thankyou

I was struggling to get on to the network,Katie was a star trying to help & got me sorted straight away! Thanks Katie ⭐️

We spoke to Andrea and she was very helpful and patient with us while she helped sort out our problems. We didnt have to wait long to speak to someone and I can't rate the service and Andrea highly enough

James took my call. Was Calm and patient. My TV is now finally connected to Optify WiFi.
Never been able to connect before.
Thanks 😊
Shelley Partington

My internet didnt work due to a physical problem on site at wemyss bay. But James was great, helped me get full refund, steps on how they will get me reconnected and reassurance. Great customer service.

Had an online chat with JAMES so helpful, polite and friendly. Trying to get my issue of no apps working on the fire stick. Walked me through troubleshooting. Hopefully the engineer will be able to fix the problem.

Karima was do helpful once again thankyou so much for helping sort our Internet problem 🥰

GEM sorted everything in 2 minutes! THANK YOU!

I spoke to karima and she was amazing. She stayed on the phone with me for over 1 hour and helped me fix my networking issue. Trully the best service. Thabk you karima.