Wifinity Reviews 

The gentleman on the phone could not have been more helpful he was a delight to speak to.

Staff are always so helpful and friendly, it’s so nice to deal with employees who actually care .

Big WiFi issue. Guy was patient and helpful in resolving it

At the start of 2026 i had an issue with my service (being intermittent) i reported this to wifinity and initially i felt like i was going in circles, no progress seemed to be made in resolution so i raised a complaint

i was then introduced Kailtin Smith she genuinely seemed to care about resolving my issue, she would update me daily, if she had relevant information or at least once a week at minimum. I couldn't have asked for a better person to get my case.

Finally the issue has been resolved and i owe alot that to Kaitlins persistence

Katie was very helpful

Very impressed with telephone support, after having multiple problems Gem sorted everthing out very efficiently and was a pleasure to chat with :)

Problems connecting to the WiFi whilst on holiday on calling a very personable and professional person named James handled my call. He talked me through my options and helped me to find the right package for my short stay.
I would highly recommend this using this service if you ever have any issues they will be quickly resolved.
Thank you very much James you are a credit to the company.
I would also like to add that in my excitement I forgot to clarify which WiFi setting I should connect to and Kate very kindly assisted without making me feel foolish for not clarifying in the first instance.
This company truly takes customer service seriously. Thanks so very much to you also Kate

Katie was very helpful. I explained the issue and she talked me through it and it was sorted within minutes
10/10

I spoke with Katie and she was such a great help to me. 10pm in the middle of a week of heatwave and my wifi hasn’t been working the whole week since I moved in to this place and driving me nuts - she spent 20 minutes on the phone with me and resolved everything so smoothly. Thank you!! Wifinity give this woman a raise. Jae-li x

Absolutely useless. 2 days of repeated phone calls asking them to fix the WiFi only to be told “we’re trying to get in touch with someone on the camp” rather than just sending out an engineer to fix the problem. Don’t recommend them whatsoever. People on the phone love talking about “checking the ticket” rather than actually chasing the problem up. Useless.

I spoke with Gem and she was absolutely brilliant 😊 Quickly resolved my issue and was patient with me (considering I’m terrible with tech🤣) Also a fellow Stokie, which made it even better!🤣 Lovely woman and super helpful😊

Gem answered my query quickly and helped pause my wifi service with minimal fuss.

Very polite and sorted my problem quickly

Sophie H, brilliant helped me track down the router in the caravan we are staying at, which someone had helpfully switched off at mains!

Excellent service. Sophie solved my issue within 5 minutes. Extremely professional. Thank you.

Notice how every good review here is listing names of employees and not actually rating the WiFi because it is a terrible WiFi and it sucks, for the last week the WiFi in my accommodation has not being working and if it does it is incredibly slow my flat mate has called and called yet nothing has been done and I have sent out emails still no reply I genuinely don’t know why my accommodation switched to them, we were using Optify which was far better than this trash
Read the 3-1 star reviews for actually real reviews

Spoke with Katie on the phone, explained everything needed to know, great help

Knowledgeable and very friendly, great customer service

I've just spoken to a gentleman called Billy, he was unbelievable and patient with helping me out to do with my problems signing into my wifi. If only other people were so helpful like him the world would be in a better place thank you very much Billy

Rang to get my account sorted, I got through to Ellie, she got it sorted for me with no issues and was very helpful. Thanks Ellie