Wifinity Reviews 

Rang to get my account sorted, I got through to Ellie, she got it sorted for me with no issues and was very helpful. Thanks Ellie

I was having issues connecting my devices. Called up and Gem was happy to help connect my multiple devices. Really positive and cheery, perfect customer service!

Gem provided excellent customer service which meet my needs. Very helpful!

The advisor Jamie C was very helpful with my enquiry and helped me step by step in assisting me

I found the advisor, Karima, was incredibly helpful. His calm and reassuring manner was excellent as was his knowledge. He was able to sort out my connection issues. It was the way it was done , with such kindness and patience, that prompted this review. He is definitely a credit to the company. Thank you so much.

Easy to set up easy to disconnect

Very good and professional,helpful staff xx

Speaking to a young lady today called Lilly, who was cordial, helpful and importantly had perfect diction. All issues resolved to my satisfaction. Thankyou Lilly.
Kind regards Freddie. 🙏

James who helped me today was excellent. Very patient and helpful all through the call and sorted the problem for me. James provided an excellent service tonight. Thanks.

Stephanie G solved my problem swiftly and with patience. When it’s not me causing the issue ( user error ) I always have good WiFi using Wifinity

Bilal was great, thank you.. rectified the issue very quickly and was very helpful.

A genuinely awful experience with this company.

The site where I work has had a major Wi-Fi outage in 2 buildings for the last 5 weeks. The response by their team was as follows:
. Multiple calls telling them about the outage in the buildings by myself and colleagues explaining the situation. Unfortunately most of their customer service personnel read from a script and are unable to provide professional support. It tends to be the case where you go around in circles with them because they don't fully grasp the problem, for them to finally say 'I'll raise a ticket for you'. Hours wasted doing this the first 2 weeks of calling in.
.Finally after 2 weeks, they manage to create a master ticket and it gets pushed to the network team to address the problem. Yes, 2 weeks and the problem wasn't even looked at, just sat there.
.We continue to call up asking for updates, every time the customer support team feeds us the same little information they have, and every time they tell us they will ask for updates and contact us with information. Throughout this entire ordeal I have yet to be contacted once.
.The network team finally makes some changes their end after over 3 weeks. Because we don't call in for a day or two, they decide that they must have fixed the problem without even consulting us first. They did in fact not fix the problem. As a result, for an entire weekend the case was closed and marked as 'resolved'.
.After finally reopening the case once we start calling up again, it sits there for another week and they identify the problem as a 'line of sight issue'. It has now been 2 weeks of them telling us about the line of site issue for them to finally decide to send an engineer to address it. That engineer will arrive in 2 weeks time.

As you can tell, there are many people here that are completely frustrated with the awful and rather unprofessional response from the Wifinity team. It has been a terrible experience for us and we still have more to come. With many people currently at this site being away from home and Wi-Fi being the only real way of connecting with loved ones due to the remote location, it has caused a lot of problems. Not to mention that immediate response teams have been relying on faulty Wi-Fi for communication and it has been slowing response times.

I hope that this case is looked into thoroughly and that the company learns from its failures that have been prevalent throughout the course of these last 5 weeks.

Great Technical support from ANDREA.

Annoying that it wasn’t working when it did last time I was in the same location but Andrea managed to take me through the necessary processes to get me back online

Paid for a week for WiFi + as have 4 teenagers with me , no problem until today after 5 days.. called the help line and spoke to Andrea and what a star, sorted with in ten minutes, we all have apple devices but once she explained what to do, worked straight away.. Thank You

I spoke with James who provided me with an effective and efficient service. He literally rectified my issue within minutes. Very enjoyable experience and a highly proficient individual.

Had a great call with James today about an issue I was having with the network. Was very personable and helped towards solving my issues

Honestly, one of the worst Wi-Fi companies in the world they have got the monopoly on the British Army and squeeze them every five minutes with terrible Wi-Fi and expensive prices , couldn’t count the amount of times I’ve called to complain about terrible Wi-Fi and continuous blackouts takes 2 to 3 days to come back on absolutely ridiculous. Do not recommend.

Always quick to awnser, helpful and with the recent issues all have been rectified promptly.

Was having a really difficult time connecting to the wifi at my university accom- as it kept disconnecting me for no reason. I finally decided to contact the Wifinity support team and was put through to James.

James was incredibly understanding and helpful and kindly walked me through the entire process of reconnecting, which he made sure was tailored specifically to my phone.
He was very kind, reassuring and charismatic, and he did not once make me feel stupid or annoying- and most importantly got my wifi working again in no time!
I'm really happy with the service I received and I would definitely recommend it to anyone who might be looking to connect with Wifinity.

A big thank you again to James, he's definitely one of Wifinity's greatest assets and overall wonderful fellow.

The customer service is excellent Sophie was fantastic, even when i got her name wrong and called her Chelsea..... The staff are very helpful, with very short waits for attention.

Wifinity as a company I do not like. £23 per month for WiFi in the block with no alternative is frankly outrageous.....