Wildflower Cases Reviews 360

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the phone cases, praising their quality, durability, and unique designs. Many people appreciate the aesthetic appeal and the protective nature of the cases, noting that their phones have remained undamaged even after significant drops. The customer service is also frequently highlighted as exceptional, with many consumers reporting positive interactions, quick resolutions to issues, and helpful staff. However, some people were dissatisfied with the customer service, mentioning slow email responses, unhelpful interactions, and difficulties with exchanges or refunds. A few other people also felt that the quality of some products, particularly the inner lining of cases or accessories, was not up to par, with issues like parts detaching or mold developing after some use. There were also occasional complaints about orders not shipping in a timely manner or issues with the exchange process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the team as sweet, helpful, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high quality, durability, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report satisfaction with timely... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion accessories shop

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very cute cases!

These cases are very good! Not only are they so cute they protect your phone. I have dropped my phone a couple times without a screen protector and the case has helped my phone have no cracks! They have so many different designs that I love, would definitely buy another!

9 January 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy to hear! We appreciate your kindness and support!

Rated 5 out of 5 stars

Wildflower case review

My wildflower process went very smoothly! They had a lot of case choices for older phone models, like the iPhone 11, and the phone cases last a very long time. Checkout also went very quickly and efficiently!

7 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy to hear about your experience! We <3 you!

Rated 5 out of 5 stars

Resolved problem

I used to order cases from a wildflower for a long time almost 5 years. Please, don’t buy from them! This is the last time that I ordered from their website. I placed an order 20 days ago and my package is stuck somewhere and I am not able to find any information. I reached out to them thousands times, call them on the phone. They gave me always the same answers: sorry for delay etc. They said that they shipped package by priority but what kind of priority is this? To wait for a package more than 20 days. This is unprofessional and ridiculous. Especially when you pay for a case 37 dollars and for shipping 20 dollars and more. Don’t buy from them you don’t need this stress.

And this is their reply as you can see down below. We do our best bla bla. No, you don’t. You should send me a package via DHL not any other cheap courier that is why I am waiting for package this long. I hope you gonna understand one day how is it important to treat you customer right! And how much money we spend on your cases and shipping! And you giving us basic response as usual that is not your fault! It is your fault!!!! You are choosing how you gonna send these packages not me!

After all this mess Jackeline from support sent me another package! Thank you! This is how you supposed to handle these kind of situations! Have a nice day!

23 April 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Sasa, it looks like our customer service team is actively communicating with you regarding your package. We do apologize for the delay, however, please note that delays are completely out of our control. Your package was shipped using DHL, looking into your tracking it does seem to have updated late last week, please note that weekends are non-business days and can affect when your tracking will update. Again any shipping delays are out of our control and our team is assisting you to the best of their ability. Thank you!

Rated 5 out of 5 stars

Great communication, time efficient, and kind!

I had a product defect and reached out to wildflower. They got back to me very quickly and immediately helped with a solution. A replacement is already on the way. They were so kind, helpful, and efficient. This experience made me love this company even more than I already do!

23 April 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy we were able to get this resolved for you! Thank you for letting us know about your experience!

Rated 5 out of 5 stars

Excellent

I have only had the best shopping experience. Helpful and fast communication. And in addition, the cases are beautiful and of high quality.

19 April 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kindness and support! So happy to hear you had a great experience with us!

Rated 1 out of 5 stars

Worst customer service ever

The WF emblem of my phone case came off so I reached out to customer service to get the case replaced. They have a policy that you get a new phone case should smth like the WF emblem falling off happen within the first 6 months since receiving it. I was within that time frame but the answer I got from them was "your case exceeds the 6 months, there’s nothing we can do.". After that I send a follow up email with proof that the shipping notification email was send out less than 6 months ago meaning the delivery date was even later and I got ignored. I then send ANOTHER email which also got ignored. To this day I have not received an answer to the several complaints I’ve made. This is scammer behavior on their part. Never again!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

The phone case itself is so cute

The phone case itself is so cute. I have gotten so many compliments and it’s super durable. Although I did have a bit of trouble with my bling camera cover, Jackelin was super understanding and helpful with getting me a new one due to the product defect. Overall, I definitely recommend the Wildflower cases brand!!

7 April 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Amazing! We appreciate your feedback and support! <3

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Absolutely love wildflower cases

Absolutely love wildflower cases. Not to mention the fact that the customer services is good as well, had a faulty cause and was given a replacement without hassle. Jackelin who handled the case was absolutely lovely.

Would definitely purchase again.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

No news

This is my first time purchasing Wildflower cases (healing my inner child). I know I'm all the way across the world, and it might take a while, but I don't mind waiting as long as there is communication. I ordered on Feb 21 and didn't receive any updates. I had to email to get the tracking number and received it through support on Feb 27. However, the tracking information still indicates (as of March 5) that the order has not yet been handed over to DHL. So, I'm unsure if my item hasn't been fulfilled (though it says fulfilled on the website), if it's on the way, or if it's missing. I've been emailing too, but haven't received any response. Please don't fail me.

-Order #2470005

5 March 2024
Unprompted review
Rated 3 out of 5 stars

I made a purchase on friday and it…

things r resolved

5 March 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

After reviewing your request, we do see that your order was placed on Friday afternoon, we do have a 1-3 business day processing window for all orders. Unfortunately, we do not process orders during the weekend as those are nonoperating days for our business. Your order started processing on Monday, 03/04/2024, and is set to be picked up to ship on 03/05/2024, the second business day. Please feel free to reach out to our support email for assistance at support@wildflowercases.com, as we do not answer support requests via our social media platforms. Thank you!

Rated 5 out of 5 stars

I received the wrong item

I received the wrong item, so I contacted customer service with all the details and they were very quick to get back to me. They immediately sent me the original case I purchased and provided me with a return shipping label for the wrong item. I’ve bought from WF cases for years and I’ve never been disappointed. 10/10 customer service

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Wildflower Cases delivers both style…

Wildflower Cases delivers both style and protection flawlessly. My daughter adores her new case, boasting vibrant designs that reflect her personality. With its sturdy construction and precise fit, I'm reassured her phone is safeguarded from drops and scratches. Wildflower strikes the perfect balance between fashion and functionality, earning my full recommendation.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

The customer service team was so sweet…

The customer service team was so sweet in helping me with my issue. Jackelin was amazing and responded quicker than i could’ve imagined and sent me everything i needed to resolve my issue!!! Thank you so much for everything!!!!!! XOXO

19 February 2024
Unprompted review
Rated 5 out of 5 stars

The best phone cases

I’ve been buying these phone cases since 6th grade. I’m now a sophomore. They’ve grown with me. I love them so much I always recommend them to my friends. They’re just so pretty and so protective. I LOVE WILDFLOWER!

13 February 2024
Unprompted review

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